Enterprise Applications Analyst, Boston Corporate Office - Boston, MA
Job Summary: The IT Enterprise Applications Analyst supports the administration, optimization, integration, and ongoing support of enterprise applications and related business systems. This role maintains application performance, resolves issues, supports implementations and upgrades, manages user access, and partners with stakeholders to deliver reliable solutions that improve operational efficiency.
Supervision Received: This role reports to the Director of Enterprise Applications within the IT Service Center.
FLSA Status: Exempt
Location: Corporate Office (Boston) or neighboring states. Remote
Essential Job Accountabilities:
Applications Administration & Support
- Provide day-to-day administration and support for assigned enterprise applications and related business systems.
- Monitor, troubleshoot, and resolve application issues, user requests, system notifications, and production support needs; escalate as appropriate.
- Create, maintain, test, and support Filldoc templates, letters, forms, leases, data mappings, merge fields, and document-generation processes.
- Gather business requirements, document requested changes, and support configuration updates, testing, and routine enhancements under direction.
- Coordinate with internal IT teams, business users, and vendors to support issue resolution and application changes.
- Track incidents, service requests, and changes in the IT service management platform.
Security & Compliance
- Assist with application security and access administration for assigned enterprise applications.
- Process user access requests, role changes, permissions, and application security updates using approved procedures.
- Help prepare access review materials, audit responses, and compliance-related documentation.
- Document access issues and security concerns and escalate as appropriate.
- Follow established IT governance, security, records, and compliance procedures.
Documentation
- Create and maintain application documentation, knowledge articles, support guides, and troubleshooting steps.
- Document application configurations, workflows, support processes, known issues, and routine procedures.
- Maintain Filldoc documentation, including template changes, support procedures, and common troubleshooting steps.
- Assist with end-user training materials, job aids, and communications for application updates and process changes.
System Implementation & Upgrades
- Support system implementations, upgrades, patches, releases, and application enhancements as assigned.
- Execute and document test scripts for application changes, upgrades, and new functionality.
- Assist with validating system functionality, business processes, user access, integrations, and document output before production deployment.
- Follow established change management, testing, quality assurance, and approval processes.
- Coordinate assigned tasks with vendors, project teams, IT teams, and business stakeholders.
- Support Filldoc release activities, including template updates, validation, user questions, and post-release issue tracking.
Collaboration Engagement
- Work with business users to document application support needs, requests, and follow-up items.
- Coordinate with IT teams, vendors, and business users to support assigned application tasks and issue resolution.
- Support assigned Filldoc tickets, template updates, and document-generation issues.
- Communicate ticket status, questions, and updates to appropriate stakeholders.
- Participate in project meetings, release activities, and improvement discussions as assigned.
Qualifications:
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Ability to provide efficient, timely, reliable, and courteous customer service
- Strong project management and interpersonal skills
- Ability to define goals, plan strategically, implement a plan of action, reflect on outcomes, and adapt
- Goal-oriented and able to prioritize and manage multiple tasks and projects
- Ability to comprehend, analyze, and interpret documents
Education and Experience:
- Bachelor's degree in Information Systems, Computer Science, Business, Accounting, or a related field; equivalent experience may be considered.
- 3–5 years of experience supporting enterprise applications, business systems, or document-generation platforms.
- Experience troubleshooting application issues, template defects, data merge issues, and end-user support requests.
- Experience participating in software implementations, upgrades, enhancement projects, or template release cycles.
- Experience documenting requirements, testing changes, and validating production-ready system or document output.
Compensation: $90,000 - $100,000 annual salary
Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Company Overview:
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
Benefits Offered:
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
As a regular, full time employee at Beacon you can expect:
- Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
- Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
- Retirement planning. We offer a 401k program with a company match.
- 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
- Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.
