Job Overview:
At Orbit Advanced Technologies, Inc., (OATI), a division of MVG, we strive to deliver the most advanced antenna and RCS measurement facilities to the U.S. aerospace and defense industry. OATI is seeking driven individuals who excel in fast-paced environments, moving novel concepts from inception to commissioning. We welcome candidates who will bring commitment and motivation into our tight-knit team, helping us shape the future.
As a Field Service Engineer, you will ensure that products perform to the stated product specifications and meet the customer’s expectations for their stated application needs and performance. Develop long-term customer relationships by providing exemplary service and support to assure service contract renewals to help build year-to-year service revenue. The key function of the Field Service Engineer/Technologist is to provide direct support to technical customers remotely or on site. The position requires frequent interaction with other technicians and engineers currently engaged in the Project, Field Service/Calibration, and Technical Support departments.
Responsibilities:
- · Perform annual maintenance, calibration, and technical support of customers throughout the Americas (primarily North America). Willingness to travel at least at a nominal 50% level is required.
- Participate in new system installations and calibrations at customer sites.
- Installation and calibration of mechanics and electronics employed to support antenna measurement capability.
- Maintain Inventory Tool and Equipment for the Calibration Kits, Measurement Services, and Technical Support purposes.
- Verification and characterization of antenna measurement capabilities and performances.
- Determine if the customer is contractually covered and coordinate with the appropriate Regional Sales Manager to ensure services are appropriately contracted.
- Coordinate with Tech Support and work with the customer to first remotely diagnose and resolve issues, whenever possible.
- Identification, assessment, and repair of any failed components.
- Preventive inspection of anechoic chamber facilities, including recognition and remedy of any chamber shielding performance issues.
- Improve processes, internal and external communications, and document all efforts associated with the aforementioned tasks.
- Complete the internal reporting requirements, as well as the external acceptance reports to be presented to the customer.
- All duties as assigned by supervisor.
Skills:
- General RF knowledge and computer skills.
- Knowledge of customer service principles and practices.
- Ability to work in a team environment, as well as autonomously.
- Ability to multitask and manage multiple project needs simultaneously.
- Excellent analytic and troubling-shooting skills (ability to read and diagnose schematics & components, break down system operation, etc.)
- Responsible, able to manage time effectively and work efficiently, both with and without direct supervision.
- Ability to learn the inner workings of company products, systems, applications, and current operating systems.
- Hands-on mechanical skills (ability to use power tools, improvise solutions, etc.)
- Should have good computer skills, a sound knowledge of MS Windows and MS Office (Excel, PowerPoint, Outlook, etc.), and some understanding of computer networks.
DESIRABLE EXPERIENCE OR SKILLS:
- RF system design, specification development and interpretation, microwave communications.
- Hands-on experience with a variety of antenna test ranges, knowledge of mechanical positioning systems, and Over- The-Air (OTA) testing.
- Experience with databases and SQL.
- Matlab and/or programming experience.
- Experience with Radiocommunication & RF test equipment (Base Station Simulators, VNAs, Spectrum Analyzers, etc.).
- 3+ years of directly applicable industry experience.
- Foreign language capability.
EDUCATIONAL AND/OR WORK REQUIREMENTS NEEDED TO PERFORM THE DUTIES OF THE JOB:
- Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Electronics, or similar field.
- Heavy travel (approximately 50%) throughout the Americas, and potential occasional visits to sites abroad. During the training period, heavier-than-usual travel should be anticipated.
LIFTING OR OTHER PHYSICAL REQUIREMENTS TO PERFORM THE DUTIES OF THE JOB:
- Ability to lift at least 50 pounds over your head.
- Ability to stand for long periods of time.
- Ability to sit for long periods of time.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Ability to work at heights and climb extension ladders.
ENVIRONMENTAL CONDITIONS:
Physical environment is generally safe with minimal health risk. No safety equipment or unusual precautions are required.
Join us as a Field Service Engineer to make a meaningful difference by ensuring the safety, reliability, and optimal performance of vital technology across our facilities!
Pay: $110,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
Willingness to travel:
Work Location: Remote
