Sunny Glen Children's Home Job description
Job Title: Medical Assistant
Department: Medical
Supervisor: Lead Medical Coordinator
FLSA Status: Exempt
Prepared by: Human Resources Department
Summary
The Medical Assistant is part of the team performing a supportive role in the non-clinical setting for the delivery of health services at Unaccompanied Children Programs. The Medical Assistant is devoted to the delivery of medical care in our setting with an emphasis on disease prevention and health maintenance. This individual works closely with the Director of Medical Services, Medical Providers, Medical Coordinators, Program Directors, Assistant Program Directors, and other related departments. The Medical Assistant Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic-specific requirements are available. Performs telephone messaging and in-person screening with appropriate follow-up.
Essential Duties and Responsibilities
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Other duties as assigned.
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Provide health management, effective communication, and leadership in the execution and direction of quality services to youth, staff, and medical service staff. Must be sensitive to the needs of the youth.
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Manage and monitor the delivery of services to patients ensuring compliance in the performance of all aspects of youth care in accordance with Company policy and procedures, State and Federal guidelines.
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Prepare youth for examinations and record the medical intake, take vital signs, height, and weight. Initiate routine lab tests after triage of youth such as pregnancy tests.
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Assist the medical provider staff with examination procedures when needed such as patient screening and triage.
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Administer medications under the provider's orders, except I.V. medications.
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Update youth charts regarding allergies, medication use, and immunization history at each visit.
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Administer immunizations understanding orders from the provider. Phlebotomy-Obtains blood specimens by performing venipuncture, finger sticks, and implant PPD when necessary.
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Educate and counsel youth concerning their disease, treatment, and prevention of disease.
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Answer youth's questions after consultation with the provider or as per established procedures in that regard (to include but not limited to health questions, medication refills, and lab results.)
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Continually assess areas of improvement and develop plans and evaluation criteria for such.
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Oversee and direct all youth care staff to ensure adequate monitoring. Ensure delivery of safe and efficient quality care. Assist in health education classes when necessary.
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Obtain, compile, and maintain medical files on each intake. Ensure proper daily documentation in the database and maintain a hard copy of required documents and medical records.
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Schedule and comply with required medical appointments and timelines. Respond and comply with individual emergency medical needs immediately.
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Maintain and review an accurate and complete list of medical supplies, prescribed medications, and over-the-counter medication. Order medical supplies, and medication when necessary.
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Collect, maintain, and submit weekly, monthly, quarterly, and annual reports to the supervisors.
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Facilitate and conduct self-administration of medication and side effects training to employees as required.
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Provide a fail-safe plan with medication count, label accuracy, and self-administration of medication, including over-the-counter drugs.
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Schedule and provide transportation when needed to clients on medical appointments with assistance from other staff when necessary.
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Submit, review, and follow up all the Significant Incidents Report regarding Medical Issues.
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Participate in Quality Improvement as required.
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Able to react to change productively and handle other essential tasks as assigned.
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Develop and maintain effective communication and working relationships with staff, co-workers, physicians, and youth.
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Develop and expand medical, specialty, and dental services with local providers.
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Maintain Health Information Privacy HIPAA
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The ability to maintain control and work under pressure to meet deadlines.
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Ability to travel and support other program sites when necessary.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes work in a timely manner.
Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.
Education and/or Experience
High school diploma or equivalent required
Active Not Restricted Medical Assistant License/Certificate required.
One year of childcare experience is required.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Certificates, Licenses, Registrations
Valid Texas Driver's License with an excellent driving record
Medical Assistant License/Certificate
Have a record of tuberculosis screening showing the employee is free of contagious TB.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.
Work Environment
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Education and/or Experience
High school diploma or equivalent required
Active Not Restricted Medical Assistant License/Certificate required.
One year of childcare experience is required.
