University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
To operate the Telecommunications Center efficiently and effectively 24 hours a day. This consists of operating all telecommunications equipment and maintaining contact with all patrol officers and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency app requests for service that come directly into the communications center.
Position Summary
The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center, including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves receiving emergent, non-emergent, and administrative calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, maintaining public safety communications logs and database, initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts.
This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis.
Minimum Qualifications
High school diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.
Additional Required Certifications, Licensures, and Certificates
Requires certification as a Division of Criminal Information computer
operator. May require Basic Telecommunicator Certification in accordance with the
provisions of the North Carolina Criminal Justice Training and Standards Commission or
the ability to achieve certification within one year of employment.
Preferred Qualifications
- Knowledge of supervisory principles, methods, and practices; techniques of public safety dispatch and organization. Prefer supervisor experience in a telecommunication center.
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants
Applicants are required to upload a list of at least three (3) professional references that includes:
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
Recruitment Range
$65,000 – $75,306
Org #-Department
Public Safety & Police - 57001
Work Hours of Position
8 A.M. - 5 P.M., M-F
Number of Months per Year
12
Job Family
Law Enforcement & Public Safety
Career Banded Title
Pub Saf Telecom Supervisor
If other, please indicate
If time-limited, please specify end date for appointment.
