The Opportunity: We are seeking to hire a Training Coordinator to join our Quality & Compliance Team. Under the supervision of the Director of Quality & Compliance, this individual coordinates and delivers competency-based training programs to support staff performance and organizational development. Responsible for the planning, design, and implementation of staff training initiatives across the organization. Assess organizational training needs and develops learning opportunities that align with organizational values, regulatory requirements, and best practices in behavioral health. Manages the agency’s onboarding process for newly hired staff, including facilitation of new hire orientation and delivery of core training content. Provides structured mentorship and follow-up support for case management staff during the first six months of employment to promote retention, competence, and professional integration. Supports the Director of Quality and Compliance in maintaining training-related components of CARF accreditation and other regulatory compliance requirements. Maintains the organization’s electronic learning management system (LMS) and ensures accurate course assignments and completion tracking.
What You’ll Do:
Staff Onboarding
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Conducts new hire orientation, including day-one orientation and facilitation of training sessions included as part of the organization’s 3-month onboarding process.
- Delivers specified training to staff regarding recovery-oriented assessment, accurate documentation of consumer and collateral interaction, client caseload managements, de-escalation strategies, boundaries and ethical decision-making, and other behavioral healthcare topics.
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Arranges required training for newly hired staff in consultation with assigned supervisors.
- Serves as a mentor for newly hired case management staff during the first six months of employment, conducting structured follow-up to ensure staff have received necessary training and support. Connects staff to appropriate resources and agency personnel as needed.
- Collaborates with assigned supervisors to assess and address onboarding needs and to support newly hired staff in achieving competency in their roles.
Staff Training
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Assesses training needs of new and existing staff across the organization. Identifies competency gaps and recommends internal and external training solutions to address them.
- Designs, develops, and delivers training programs using evidence-based instructional methods appropriate for adult learners, including the Recovery-Enhancement Practices for psychosis program.
- Evaluates training effectiveness through participant feedback, observation, and outcome measures. Revises training content and delivery based on evaluation results.
- Maintains the organization’s electronic learning management system (LMS), including course assignment, tracking of completions, and generating reports for supervisors and leadership as needed.
- Conducts surveys of staff to identify ongoing training priorities and emerging needs.
- Maintains the Staff Education & Training SharePoint site and case management guide.
- Serves as a resource for supervisory staff to assist with staff development planning and training related questions.
- Maintains the organization’s CE Broker account, manages training programs in CE Broker approved for Continuing Education units.
CARF and Regulatory Compliance Support
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Supports the Director of Quality and Compliance in maintaining training-related elements of CARF accreditation standards, including documentation of staff training records and competency verification.
- Assists in preparing training-related components of the agency’s Quality Improvement Plan and annual CARF self-study.
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Ensures training programs and documentation align with applicable regulatory requirements including Ohio DBH, SAMHSA, and HRSA standards.
- Participates in internal audits and quality reviews related to staff training compliance. Assists with development of corrective action plans as applicable.
General Administrative
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Incorporates the principles of trauma-informed care into all aspects of the role, including training design, facilitation, and staff interactions.
- Chairs the Staff Training and Education Committee. Plans, coordinates, and facilitates agency training opportunities. Duties include identifying topics, securing presenters, promoting sessions, and managing registration.
- Serves on the Quality Improvement Committee (QIC) and other committees as assigned.
- Maintains confidentiality of clinical and sensitive administrative and personnel information.
- Generates Quarterly staff training reports to the Quality Improvement Committee and Program Oversight Committee of the Board of Directors.
- Performs other duties and responsibilities as assigned.
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Reports safety concerns/suggestions to supervisor and completes related documentation per established policy.
What We’re Looking For:
An appropriate combination of education, training, coursework, and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: Bachelor’s degree in a human services, education, organizational development, or related field required. Master’s degree preferred. Relevant experience in staff training, adult education, or behavioral health will be considered.
Knowledge of:
- Principles and practices of adult learning theory and instructional design.
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Needs of individuals with severe and persistent mental illnesses and substance use disorders.
- Trauma-informed care principles and their application in a behavioral health setting.
- Available community resources in the Greater Akron area.
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CARF accreditation standards, Ohio DBH regulations, SAMHSA requirements, and HRSA requirements as they relate to staff training and competency.
- Learning management system and e-learning platform
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Basic human resource practices as they relate to onboarding and staff development
Ability to:
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Teach and facilitate training effectively for adult learners across a range of roles and experience levels.
- Work independently, demonstrating initiative and sound judgment
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Coordinate multiple activities, projects, and training initiatives simultaneously.
- Develop and maintain effective working relationships with staff, supervisors, clients, family members, and other stakeholders.
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Maintain confidential and sensitive information.
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Understand and demonstrate respect for cultural and socioeconomic differences.
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Promote a teamwork atmosphere consistent with the agency’s equal employment opportunity and harassment policies.
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Embrace and support constructive change within the organization.
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Consistently follow safety and security procedures and practices.
Skill in:
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Designing, developing, and facilitating training programs for diverse audiences
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Verbal and written communication, including group facilitation and presentation.
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Application of Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe, Credible, and other job-related software.
- Preparing written reports, training materials, and documentation.
About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.
What We Offer:
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Working within in a mission-driven, highly engaged environment
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A supportive, professional workplace with excellent resources
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Engaging, autonomous atmosphere
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Professional Development Assistance and Education Assistance Program
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Program-Site Eligibility for the Public Student Loan Forgiveness Program
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401(k) with 5% employer contribution
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10 paid holidays and 15+ days of PTO annually
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Health, Dental, and Vision insurance
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Subsidized membership to local YMCA branches
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Life insurance and short- and long-term disability
Company's website: www.cssbh.org
Company's Facebook page: https://www.facebook.com/103601489691547/
Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.
