IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com
The Strategy & Operations team plays a central role in driving IQVIA Digital’s business performance and client impact. Spanning strategy, account management, delivery, and business operations, the team ensures alignment from go-to-market through execution, partnering closely with clients and internal stakeholders to deliver high-quality outcomes, enable seamless delivery of solutions, and drive operational excellence across the organization.
Job Overview
- Own the strategy, roadmap, and operational management of IQVIA Digital’s Identity Graph capabilities, including graph creation, maintenance, enrichment, measurement, and downstream product enablement.
- Lead quality management for identity graph data assets by defining standards, monitoring key performance indicators, driving issue resolution, and partnering with data science, engineering, data operations, privacy, and product teams to improve accuracy, coverage, stability, and usability.
- Manage strategic vendor and data partner relationships that support identity resolution, graph enrichment, signal acquisition, and product performance, ensuring commercial value, operational reliability, compliance, and data quality.
- Translate client, market, regulatory, and internal stakeholder needs into clear product requirements, operational processes, roadmaps, and governance practices for identity-enabled products and offering components.
Essential Functions
- Define and execute the product strategy and roadmap for Identity Graph capabilities, including online/offline identity resolution, graph maintenance, enrichment workflows, use-case enablement, and product lifecycle management.
- Establish and manage identity graph quality standards, scorecards, and operating rhythms across coverage, accuracy, match performance, freshness, stability, privacy controls, and downstream product impact.
- Partner with data science, engineering, data operations, analytics, delivery, commercialization, privacy, and client-facing teams to convert business needs into requirements and deliver measurable improvements to graph performance and product outcomes.
- Lead vendor and data partner management activities, including scoping, onboarding, performance monitoring, issue escalation, contract input, renewal recommendations, and ongoing evaluation of data quality, service levels, and strategic fit.
- Drive root-cause analysis and remediation for identity graph quality issues, including data ingestion anomalies, matching degradation, coverage gaps, vendor feed problems, and downstream product defects.
- Maintain governance and documentation for identity graph products, including product requirements, data lineage, quality controls, privacy/compliance procedures, release notes, and stakeholder communications.
- Identify opportunities to enhance identity graph capabilities through new data sources, vendor partnerships, algorithmic improvements, operational automation, and market-driven product enhancements.
- Adhere to product processes that include governance gates, quarterly planning, agile product development, release management, and cross-functional operating reviews.
- Support annual product budget planning and multi-year forecasting for identity graph capabilities, vendors, data acquisition, and related operational investments.
Qualifications
- Bachelor's Degree in Computer Science, Data Science, Information Systems, Business, a related field, or equivalent experience required.
- 5+ years of product management, data product management, identity resolution, AdTech/MarTech, healthcare data, or related experience preferred.
- Hands-on experience with identity graphs, customer identity resolution, data onboarding, matching methodologies, data quality measurement, or graph-based data products strongly preferred.
- Demonstrated ability to define product requirements, roadmaps, success metrics, and operating models for complex data products used by internal and external stakeholders.
- Experience managing vendors, data partners, or third-party technology providers, including performance reviews, operational escalations, quality management, and commercial input.
- Strong analytical skills with experience using metrics, dashboards, quality scorecards, and root-cause analysis to improve product performance and operational reliability.
- Ability to communicate complex identity graph, data quality, and vendor performance concepts clearly to technical, commercial, operational, privacy, and executive audiences.
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $117,400.00 - $327,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
