Top 456 Computer User Support Specialists Jobs in Chicago, IL

Technology Support Specialist
Vedder Price P.C. —Chicago, IL
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Commuter assistance
IT User Service Specialist 2
The University of Chicago —Chicago, IL
- $28.85 - $36.06 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Roetzel & Andress —Chicago, IL
- $65,000 - $85,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Quick Apply
10d
IT Support Specialist
AEG Worldwide —Chicago, IL
- $24.03 - $28.84 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
4d
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
9d
IT & Data Operations Specialist
Renasant Bank —Chicago, IL
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Independent Computer Network Support Specialist
ARS Technology —Elmhurst, IL
- $50.00 - $62.50 an hour
- Email
- Computer Science
- 5 years
- Bachelor's degree
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
14d
IT Support Specialist
Tempus —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
IT Endpoint Support Specialist
Mercy Home For Boys and —Chicago, IL
- $65,000 - $72,000 a year
- Monday to Friday
- English
- Mid-level
- Windows
Quick Apply
TechOps Specialist
Perk —Chicago, IL
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Paid parental leave
- Health savings account
Desktop Support Specialist - Entry Level
SDI Presence —Chicago, IL
- $21.15 - $24.04 an hour
- Weekends as needed
- Background check
- Data analysis skills
- In-person
- Wellness program
- Disability insurance
Quick Apply
1d
IT Helpdesk Support Specialist
New World Van Lines —Chicago, IL
- Full-time
- Entry level
Quick Apply
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
14d
Part-time Faculty Position, Professional Studies, SCPS
DePaul University —Chicago, IL
- $4,800 - $6,000 a month
- Part-time
- Doctoral degree
- Computer Science
- Mid-level
Senior IT Services Specialist
Power Construction —Chicago, IL
- $80,000 - $105,000 a year
- 5 years
- Windows
- Mentoring
Associate IT Service Desk Specialist
AbelsonTaylor Group —Chicago, IL
- $45,000 - $52,000 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
10d
Enterprise Technology Support Engagement Specialist
Chicago Public Schools —Chicago, IL
- $66,000 - $87,500 a year
- School experience
- Classroom
- Google Workspace
- Wellness program
- Disability insurance

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Computer User Support Specialists jobs near Chicago, IL

Technology Support Specialist

Vedder Price P.C. -
Chicago, IL

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Job Details

$60,000 - $70,000 a year

Benefits

Profit sharing
Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Computer operation
Smartphone (troubleshooting support)
iOS
Hardware maintenance
Windows
Android
Desktop (troubleshooting support)
Desktop applications
ServiceNow
Productivity software
Desktop administration
IT department experience
Ticketing system technical support
Mobile devices

Full Job Description

Vedder's Chicago office is seeking a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder software, hardware, and technology platforms. This role provides assistance to firm employees through phone, email, remote, and deskside support, ensuring timely resolution of issues and a high level of customer service. The working hours for this position will be 10:00 a.m. to 6:00 p.m.

As a Technology Support Specialist, your job duties include but are not limited to:

Provide technical support to all Vedder employees and/or clients via phone, email, in person, and deskside assistance.
Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals.
Log all service requests in the ticketing system and maintain total contact ownership for each ticket, following department escalation procedures when necessary.
Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues.
Diagnose and resolve technical issues related to hardware, software, and telephony systems. Research unresolved problems using available resources and escalate when appropriate.
Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues.
Identify and report recurring issues or potential technology trends to management for proactive resolution.
Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price.
Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed.
Consistently meet performance expectations with minimal unplanned absence.

Skills & Competencies:

Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support scenarios.
Excellent interpersonal skills to communicate effectively with Technology team members and end users.
Ability to actively listen, analyze situations, and provide clear solutions.
Positive customer service mindset with the ability to build rapport and maintain professionalism under pressure.
Effective written and verbal communication skills, with the ability to document solutions clearly and concisely.
Strong organizational and time management skills, including the ability to prioritize, multitask, and work independently on multiple issues simultaneously.
Capability to schedule, coordinate, and complete tasks in a results-oriented environment.
Team player with a collaborative approach to problem-solving.

Qualifications & Required Experience:

Bachelor’s degree in Computer Science, Information Management, or a related field (or equivalent work experience).
1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred.
Experience supporting technology in a law firm or professional services environment preferred.
Must be able to work Monday through Friday on a hybrid schedule, with a minimum of three days per week in the office.
Ability to work under pressure and meet strict deadlines.
Commitment to maintaining high levels of service and responsiveness.

Computer Skills:

To perform this job successfully, an individual must be proficient in the following software:
Proficiency with Windows 11 and Microsoft 365 applications.
Proficiency in mobile operating systems (iOS and Android) and device support.
Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts.
Knowledge of remote support tools and ticketing systems (Service Now).

Compensation Range: $60,000/yr. to $70,000/yr.

At Vedder, we believe in recognizing and rewarding our employees' contributions. Our comprehensive Total Rewards Package includes:

Competitive Salary: We offer a competitive base salary commensurate with skills and experience.
Bonus Program: Discretionary annual bonus program.
Retirement Planning: Discretionary profit sharing and 401(k) matching to help you plan for your future.
Health and Wellness: Comprehensive health, dental, and vision plans, along with optional health savings and flexible spending accounts, firm-paid Life and Disability benefits, and wellness programs to support your overall well-being.
Paid Time Off: Competitive time off package including vacation days, paid holidays, sick time and personal days.
Professional Development: Opportunities for continuous learning and career growth through firm provided training programs.
Employee Recognition: Anniversary and Vedder Praise Programs to celebrate your achievements and milestones.
Work-Life Balance: Hybrid work model and family-friendly policies.
Additional Perks: Employee discount program, pre-tax commuter benefits, back up child & elder care, Employee Assistance Program (EAP), fitness center discounts and more.

Join Vedder and be part of a team that values hard work and dedication!

Equal Employment Opportunity:

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Computer User Support Specialists jobs in Chicago, IL

Technology Support Specialist

IT User Service Specialist 2

Entry Level IT Support Specialist

IT Support Specialist

IT Support Specialist

IT End User Support Specialist

IT Support Specialist I

IT & Data Operations Specialist

Independent Computer Network Support Specialist

Senior IT Specialist

IT Support Specialist

IT Endpoint Support Specialist

TechOps Specialist

Desktop Support Specialist - Entry Level

IT Helpdesk Support Specialist

IT Specialist/AI Tech

Part-time Faculty Position, Professional Studies, SCPS

Senior IT Services Specialist

Associate IT Service Desk Specialist

Enterprise Technology Support Engagement Specialist

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