Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.
SUMMARY
This position is an external provider facing role with account management responsibilities for a medium to low complex book of business. The role is accountable for the overall provider experience by working in collaboration with matrix partners to drive on-going service improvements, understand, articulate and resolve service impacts, and drive the overall provider strategic planning solutions. This individual is empowered within their scope to make decisions as it pertains to the experience with Cigna and is responsible for continuously building improving the relationship between Cigna and the provider.
DUTIES AND RESPONSIBILITIES
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Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers
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Leads, collaborates, and supports local market direction as it relates to improving the provider experience
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Creates and maintains individual provider strategic action plans
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Proactively identify new opportunities and risks for providers at market or national level and drives resolution
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Exercises good judgment and discretion to support the provider experience
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Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements
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External/virtual facing with providers in assigned BOB
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Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards
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Track and monitor performance guarantees for assigned BOB
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Promotes Provider Index score improvement through proactive and effective service and support of network
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Review provider reports/dashboard with individual providers
- Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna
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Serve as a provider advocate both internally and externally
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Understands and applies service culture principles and methodology
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Serves as a provider advocate both internally and externally
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Serves in a consultative role or subject matter expert to key matrix partners
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Develops and participates in presentations to existing and prospective providers and/or clients
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Serves as advocate in external community, representing CIGNA to medical societies and external provider associations.
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Manage joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities
QUALIFICATIONS
- Bachelor's degree or higher strongly preferred or equivalent work experience required.
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5+ years of experience working in the provider relations industry is highly preferred.
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Account management experience supporting a provider book of business is required.
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Knowledge of medical insurance products and associated provider issues is strongly preferred.
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Experience with MS Office Suite, Tableau, Facets, ETQL or Proclaim is highly preferred.
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Ability to lead an account management team and other matrix partners to a common goal.
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Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills.
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Ability to work in a matrix environment.
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Up to 25% travel may be required.
CORE COMPETENCIES
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Organizational savvy
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Plans and aligns
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Collaborates
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Communicates Effectively
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Interpersonal Savvy
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Tech Savvy
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Being Resilient
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Action oriented
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Decision quality
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Customer Focus
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Builds Networks
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Instills Trust
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
