CLASSIFICATION TITLE: ERC Supervisor
FLSA STATUS: Exempt
EMPLOYMENT STATUS: Full-time
DEPARTMENT: Probation Services
REPORTS TO: Probation
PAY GRADE: A20
CIVIL SERVICE: Unclassified
WORK SCHEDULE: 40 hours per week
DISTINGUISHING JOB CHARACTERISTICS
Manages and provides leadership to the Evening Reporting Center (ERC) and the unit staff members. Responsible for coordinating referrals and monitoring the daily operations of the ERC and updating the Court on attendance and behavioral and operational issues. Functions as a liaison between the Court and contract provider, and community partners of the Evening Reporting Center.
“In this position, you are an At-Will Employee serving at the pleasure of the Administrative Judge.”
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate the flow of referrals from the Montgomery County Juvenile Court to the Juvenile Evening Reporting Center Court Treatment Team.
Coordinate and deliver new employee orientation, plan staff development and training activities, maintain records of attendance and prepare reports as required by the Court.
Share responsibility with Juvenile Court Probation Services and other Court staff for speaking engagements to provide public information and further develop and recruit additional community resources.
Implement ERC policies and procedures to carry out program mission. Perform as a member of Population Control Committee.
Assist in preparing monthly or quarterly reports as required. Assumes responsibility for daily case assignment of ERC referrals.
Collaborate with judges and magistrates on release plans of detained youth; collaborate with private agencies and community providers for case planning purposes.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Juvenile Probation Services; drugs, alcohol, gender specific, sex offender, mental health, learning disabled or other specialized area; Juvenile Court system procedure and process, criminal justice system; programming and community resources; delinquency causes and treatment; resource development.
Ability to: demonstrate competency as Probation staff and in specialized area; Develop and maintain effective, collaborative, professional, team-oriented relationships with internal and external clientele of the Court in the performance of day-to-day duties; establish rapport with juveniles and family members of various social and economic backgrounds; perform under stress when confronted with emergency, critical, unusual or dangerous situation; work with resistant clients; maintain confidentiality of confidential and sensitive information; establish caseload priorities; conduct individual and group counseling; apply management principles to practical work situations; maintain good public relations with Court representative; establish and maintain effective work relationships with associates and job contacts; establish rapport with juveniles and family members of various social and economic backgrounds; collect data; establish facts and draw valid conclusions; ability to work an alternative work schedule as needed.
Skill in: organization; verbal and written communication; training and job coaching; interpersonal relationship; public speaking; planning, research and development; program job training and coaching; immediate assessment; interviewing juveniles, family members and others; listening; crisis mediation; completing statistical and essay reports; data input; operation of computer; application of job software programs; self-defense; analyzing data and preparing behavior modification programs operation of computer; application of job software programs; problem solving and conflict resolution.
LICENSURE OR CERTIFICATION REQUIREMENTS
Valid State Motor Vehicle Operator’s License.
OTHER DUTIES AND RESPONSIBILITIES
Conduct speaking engagements and represents court on committees; Manages contracts with private agencies; Assumes other duties as assigned.
SCOPE OF SUPERVISION
Probation officers; juveniles in Evening Reporting Center setting.
EQUIPMENT OPERATED
Vehicles; computers; copier, fax machine, telephone, calculator, and other general office equipment; handcuffs & shackles; cell phone.
CONTACTS WITH OTHERS
Juveniles; parents, families and guardians; ERC staff and volunteers; attorneys; school officials, teachers, counselors and staff; community social service and treatment providers; law enforcement officers; victims; other courts; Judges/Magistrates; Bailiffs; Children’s Services; Department of Human Services; general public.
CONFIDENTIAL DATA
Juvenile records and files including psychological, mental health and chemical dependency evaluations; case jackets; treatment assessments; agency information; police records [child/parents]; medical reports; personal information; financial information; birth certificate; social security number; probation/parole records; urinalysis results.
WORKING CONDITIONS
Good working conditions when working in the office. When working in the field, employee is exposed to conditions within juvenile’s homes and high crime areas. Possibility of exposure to hepatitis and blood borne disease from contacts with juveniles and urinalysis samples. Possible exposure to injury from physical assault. Occasional exposure to inclement weather.
USUAL PHYSICAL DEMANDS
The following physical demands are typically exhibited by position incumbents performing this job’s essential duties and responsibilities. These physical demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodation may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
While performing duties of this job, the employee frequently sits for extended periods of time, and occasionally stands and walks. Job can involve operating and sitting in a vehicle for periods of time. Employee converses verbally with others in person and by telephone. Vision demands include normal vision requirements but can include occasional viewing of computer screen requiring close focus.
QUALIFICATIONS
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is a bachelor’s degree in criminal justice, social work or other closely related field, from an accredited college or university, with three (3) or more years of relevant work experience including experience in police or public service, probation services, and related administrative work. Knowledge and/or experience in staff development and training are desirable. Master’s degree is preferred.
Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
LICENSURE OR CERTIFICATION REQUIREMENTS
State Motor Vehicle Operator’s License.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
