Duluth, MN — Full-time, primarily on-site with occasional remote work
Monday–Friday, 8:00 a.m.–4:00 p.m.
$20.00–$25.00 per hour, depending on experience
About Us
Duluth Technology Systems is a growing managed IT services provider (MSP) in Duluth supporting small and mid-sized businesses across the Twin Ports and Northland — everything from day-to-day help desk work to server, network, and cloud projects. Our approach is simple: do the work properly, explain it in plain language, and keep clients for years rather than months.
Our team is close-knit — people take ownership of their work and back each other up when a client problem gets messy. And because we're still growing, how we do things isn't set in stone: if you see a better way to handle something, we want to hear it.
Position Overview
Elsewhere this role might be called help desk technician, desktop support, or Tier 1/Tier 2 IT support. Whatever the title, we don't treat it as an entry-level seat. As the first point of contact for our clients, the IT Support Specialist owns real client relationships and shapes whether clients trust us with their technology — which is less about years on a resume than about how much we hand to the person in this chair. It's a position we expect someone to grow in, not out of.
We're looking for someone who brings strong judgment, clear communication, and a genuine sense of ownership to the work. Prior IT experience is a plus, but it's not a requirement — a genuine interest in technology and the ability to work well with people matter more. You won't be left to figure it out alone: you'll start by shadowing our team and learning our clients' environments, with training and someone to ask as you take on more.
What You'll Do
- Provide day-to-day IT support for Windows desktops, laptops, printers, peripherals, servers, and networked devices
- Troubleshoot issues across Windows 10/11, Microsoft Office, Outlook and email, VPN connectivity, and cloud services; escalate complex or systemic issues appropriately
- Manage user accounts, permissions, licensing, and devices in Microsoft 365, Entra ID, and Active Directory
- Work tickets through our help desk system and assist with backups, patching, firewalls, and Windows Server maintenance
- Document issues, resolutions, and client environments; contribute to root-cause analysis and process improvements
- Communicate clearly with clients regarding issues, resolution steps, and next actions
- Participate in on-site support and project work as needed — occasionally outside normal hours, though there is no set on-call rotation
What We're Looking For
- Strong interpersonal skills — this role is client-facing by phone, email, and in person
- Comfortable gathering information from clients, asking clarifying questions, and documenting issues clearly
- Genuine interest in technology and a willingness to learn new systems and tools — this matters more to us than existing technical depth, which can be taught on the job
- Strong organizational skills, ability to manage priorities, and attention to detail
- A collaborative, team-driven attitude
- Valid driver's license and reliable transportation
- Able to perform the hands-on parts of the job: lifting and moving computer equipment (up to about 40 pounds), working under desks and in server racks, and being on your feet during on-site visits
Nice to Have
- 2+ years of professional IT support experience, ideally client-facing
- Familiarity with CRM, knowledge management, and remote monitoring and management (RMM) tools
- Relevant certifications or formal training — CompTIA A+, Network+, Microsoft 365 or Azure fundamentals, or similar
- Experience supporting small and mid-sized business networks
What We Offer
- 80 hours of paid time off per year
- Six paid holidays and two floating holidays per year
- Retirement savings through Minnesota Secure Choice — a payroll-deduction IRA you control, with the ability to change your contribution or opt out at any time
- Company-provided parking downtown
- Mileage reimbursement for travel to client sites
- Overtime paid at time and a half for hours over 40 in a workweek, and on-call pay if after-hours coverage is ever added
- Support for professional certifications and ongoing technical training
How to Apply
To apply, submit your resume through Indeed. A cover note telling us why this role interests you is welcome but not required.
Because this role involves access to client systems and data, finalists are subject to a background check and driving record review, conducted with your authorization and in compliance with applicable law.
We are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or familial status, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation during the application or interview process, let us know.
Pay: $20.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
