About Us
Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.
Job Overview
The Senior Enterprise Applications Engineer is responsible for the design, installation, configuration, upgrade, and ongoing support of the firm's core enterprise applications and their underlying server environments, both on-premises and in the cloud. This role serves as third-level support for the end-user applications tied to those platforms and is accountable for their stability, performance, and security.
The Senior Enterprise Applications Engineer partners closely with software vendors, internal technology teams, and firm staff to ensure clear, proactive communication, timely issue resolution, and a consistently high-quality user experience. The role works in close partnership with the Data Platforms and Infrastructure teams to support the firm's applications end-to-end.
This role has a remote working arrangement. Potential candidates must reside within one of the 10 states in which we have a physical office. In this role, you will report to the Director of Enterprise Applications and Development.
Essential Functions
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Install, configure, upgrade, and maintain the firm's core enterprise applications and their supporting server environments across on-premises and cloud platforms.
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Provide third-level support for enterprise applications, working directly with end users, internal technical teams, and vendors to diagnose and resolve complex issues.
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Serve as the technical lead on assigned projects, partnering with project managers to drive delivery forward. Owning technical direction, design decisions, and execution while the PM manages scope, schedule, and stakeholder coordination.
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Evaluate, pilot, and help operationalize emerging AI capabilities across the firm's cloud and enterprise application portfolio, supporting Blank Rome's position at the forefront of legal technology innovation.
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Design and implement end-to-end solutions for new business opportunities and application enhancements, from requirements through deployment and transition to operational support.
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Monitor system performance, capacity, and availability; identify, test, and coordinate improvements or upgrades and verify results.
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Ensure applications and supporting infrastructure are configured and maintained in line with the firm's security and compliance standards.
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Coordinate problem resolution with vendors, internal teams, and firm staff, and keep management informed of significant issues, risks, and recommended solutions.
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Partner with the Infrastructure team on server, network, storage, and identity dependencies that support the enterprise application portfolio.
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Partner with the Data Platforms team on integrations, reporting, and analytics needs tied to the applications this role supports.
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Support integrations between enterprise applications and other internal or external systems, including triaging integration failures, identifying data issues, and partnering with the Data Platforms team on resolution and long-term remediation as needed.
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Prepare regular status reports for management on progress toward objectives, project milestones, and operational health.
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Research and recommend new products, tools, and methodologies to advance the enterprise application roadmap.
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Aid end users by helping to identify and resolve application issues, and train users on the software they support as needed.
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Perform other responsibilities as assigned.
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Work additional hours as needed to fulfill job requirements.
The above essential functions represent the general nature and level of responsibilities for this position and is not intended to be an all-inclusive list. The firm may modify and amend any job description at any time in its sole discretion.
Skills/Qualifications
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10+ years of enterprise application experience, spanning operational support and leading the technical execution of projects.
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Bachelor's degree or equivalent technical education preferred.
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Experience in a legal environment or professional services preferred.
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Demonstrated experience managing and supporting major enterprise applications through their full lifecycle (install, configure, upgrade, integrate, and support).
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Experience serving as a technical lead on cross-functional projects, partnering with project managers and business stakeholders to drive delivery.
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Sophisticated troubleshooting skills, including the ability to diagnose issues that span applications, servers, integrations, and identity/authentication.
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Working knowledge of cloud platforms (Microsoft Azure preferred) and experience supporting applications in hybrid on-premises and cloud environments.
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Familiarity with modern integration and automation platforms (e.g., Intapp Integration Builder, Boomi, or comparable platforms).
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Awareness of emerging AI capabilities in enterprise and legal technology platforms, with an interest in evaluating and piloting new features.
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Working knowledge of SQL is expected for troubleshooting and cross-team collaboration; candidates with stronger T-SQL skills (queries, views, and stored procedures) are strongly preferred.
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Familiarity with reporting and analytics tools such as Power BI (on-premises and online).
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Experience with current Windows Server operating systems and Windows 11 client environments.
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Familiarity with third-party monitoring and observability tools used to track application and server health.
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Commitment to following the Technology Department's ITSM procedures and best practices, including change, incident, and problem management.
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Strong verbal and written communication skills, with the ability to build positive working relationships across technical and business teams, in-person and virtually.
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Ability to quickly learn and apply new technologies across a range of initiatives.
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Strong problem solving, critical thinking, and decision-making skills.
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Ability to manage multiple priorities and deliverables with strong organizational skills.
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Meticulous attention to detail and accuracy.
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Unquestioned integrity and professionalism.
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Proficiency with the Microsoft 365 suite (Word, Excel, Outlook, Teams).
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Comfort using web-based conferencing and collaboration tools.
Compensation
The salary range for this role is $125,000 - $150,000. Actual salaries will depend on a candidate's geographic location, relevant experience, and skillset. The salary range listed is just one component of Blank Rome’s total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.
In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.
EEO Statement
Blank Rome is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, sexual orientation, gender, gender identity or expression, national origin, citizenship status, age, disability, genetic information, marital or family status, or any other status protected by law.
Our core values of respect for the individual, the community, and the law are clearly demonstrated in our ability to recruit and develop a diverse group of exceptionally talented attorneys and professional staff who enable us to best serve our clients and our communities.
