Top 7 Computer Network Support Specialists Jobs in Fort Wayne, IN

IT Support Specialist
McMahons Best-One Tire & Auto Care —Fort Wayne, IN
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Inventory management
- Health insurance
- Dental insurance
IT TECHNICAL SPECIALIST
Nishikawa Cooper LLC —Fort Wayne, IN
- Full-time
- Computer science
- Computer Science
- Office
Sr. Customer Support Specialist (On-Site)
Neumo Holdings LLC —Fort Wayne, IN
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
Principal Customer Support Specialist (Remote)
Neumo Holdings LLC —Fort Wayne, IN
- Full-time
- 7 years
- Computer Science
- Office
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fort Wayne, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
3d

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IT Support Specialist

McMahons Best-One Tire & Auto Care -
Fort Wayne, IN

Apply Now

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Bachelor's degree
IT department experience

Full Job Description

Job Type

Full-time

Description

McMahon’s Best-One is a family owned company that has been in business in Fort Wayne since 1969. Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees.

Currently, we are looking for an IT Support Specialist to join our family. The IT Specialist will be responsible for ensuring that our technology is running smoothly and efficiently. The ideal candidate will provide technical assistance and support to our organization’s staff and users. They will have the ability to diagnose and resolve hardware, software, and network issues, ensuring smooth and efficient IT operations.

Core Responsibilities:

Service & Support

Triage and resolve Tier 1 tickets via service portal and email; escalate clearly for Tier 2.
Own the incident lifecycle: intake, diagnosis, resolution, post-mortem + knowledge article.
Provide white-glove support for executives and store leadership.

Device & Endpoint Management

Provision, harden, and maintain Windows/Linux PCs, iOS/iPadOS, and Android devices.
Support and maintain printers, scanners, credit card processing terminals, and desk phones across store and office environments.
Administer NinjaOne for RMM/patching/remote support and asset inventory.
Manage Apple Business Manager enrollment and assignments; manage IBM MaaS360 policies, app distribution, and compliance.
Patch OS and applications on a regular cadence; monitor compliance and remediate drift.

Identity, Access, & Security

Administer Entra ID / Azure AD (users, groups, conditional access, MFA) and support RADIUS authentication for secure Wi-Fi access.
Uphold least-privilege access standards; administer Microsoft Defender for Endpoint (EDR) and Microsoft Defender for Office 365 (email security); triage and respond to alerts.
Support phishing response, account hygiene, and security awareness initiatives.

Systems Administration

Administer Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Zoom; manage Defender for Office 365 anti-phishing, Safe Links, and Safe Attachments policies.
Operate Zoom Phone: numbers, call flows, auto attendants, hunt groups, and user provisioning.
User and license management; light directory/policy administration.

Networking (in partnership with NetOps)

Perform basic administration of pfSense firewalls (rules, NAT, VPN),
Assist in managing Unifi and HPE Instant On switches/APs (VLANs, DHCP/DNS coordination, Wi-Fi SSIDs),
Monitor connectivity at stores and escalate complex issues to networking partners/vendors.

Server, Storage & Virtualization (in partnership with NetOps)

Assist in administering TrueNAS storage: manage pools/datasets, SMB/NFS/iSCSI shares, permissions, snapshots/replication, S.M.A.R.T. monitoring, and backup jobs.
Assist in maintaining on-prem and cloud virtual machine instances (Hyper-V, Proxmox, Azure): provisioning, resource allocation, patching, and basic performance troubleshooting.

Store & Line-of-Business Support

Support core systems: MaddenCo, BASys, Epicor, Autoflow, TireWeb.
Coordinate with vendors for updates, outages, integrations, and data issues; maintain environment-specific knowledge base.

Documentation & Continuous Improvement

Convert solved tickets into the Knowledge Base with screenshots and step-by-step flows.
Track and analyze ticket trends; propose and execute root-cause eliminations.

Core Stack Support

Devices: Windows/Linux PC, iOS/iPadOS, Android, Printers, Scanners, Credit Card Processing Terminals, Desk Phones
Endpoint Management: NinjaOne, Apple Business Manager, IBM MaaS360
Identity: Entra ID, Azure AD, RADIUS
Productivity: Microsoft 365
Collaboration: Teams, Zoom
Store Services (Voice): Zoom Phone
Networking: pfSense, Unifi, HPE Instant On
Servers/Storage: TrueNAS
Virtualization: On-prem and cloud VM instances (Hyper-V, Proxmox, Azure)
Line-of-Business: MaddenCo, BASys, Epicor, Autoflow, TireWeb
Security: Microsoft Defender for Endpoint; Microsoft Defender for Office 365

We offer a full benefits package including; medical, dental, vision, 401K Match, paid time off and more.

When you join our team, you become part of the McMahon family and the fun fast paced environment we provide!

Requirements

Bachelor's degree in Computer Science or related field
Proven experience in IT support or related field
Strong knowledge of networking technologies and protocols
Strong problem-solving skills
Excellent communication and teamwork skills
Ability to work independently and manage multiple tasks

Salary Description

$70,000 to $90,000

Apply Now

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Computer Network Support Specialists jobs in Fort Wayne, IN

IT Support Specialist

IT TECHNICAL SPECIALIST

Sr. Customer Support Specialist (On-Site)

Principal Customer Support Specialist (Remote)

Seasonal, Operations Technical Specialist (Part Time)

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