Top 9 Computer User Support Specialists Jobs in Gadsden, AL

IT Support Specialist
Progress Rail —Albertville, AL
- Full-time
- Microsoft Excel
- Heavy lifting
- Office
- Health savings account
- Paid holidays
Albertville, AL - IT Support Specialist
OK Foods —Albertville, AL
- Computer literacy
- Writing skills
- Ability to lift 50 pounds
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Gadsden, AL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
11d
Math Expert (PhD) – AI Trainer
micro1 —United States
- $80 - $90 an hour
- Contract
- Remote
- Analysis skills
- Math
- Doctor of Philosophy
- Flexible schedule
3d

More jobs to discover

Find similar jobs that you might be interested in.

LPN/RN Monday - Friday 1st shift
Albertville Nursing Home —Albertville, AL
401(k) and 401(k) matching. Medication administration, daily shift documentation, MD and sponsor notification of any change in status, pharmacy notification…
$24 - $28 a year
Quick Apply
14h
Truck Driver - Local Class A - Penske Logistics
Penske Truck Leasing and Logistics —Albertville, AL
Applicants must be domiciled in the U.S. and licensed in their state of residence. Follow all federal and/or state laws, regulations, and/or agency rules,…
$25.50 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
AI Data Quality Specialist - AI Trainer
DataAnnotation —Ohio
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$50 - $100 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for Computer User Support Specialists in Gadsden, AL

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Computer User Support Specialists jobs near Gadsden, AL

IT Support Specialist jobs in Albertville, AL

Technical Specialist jobs in Ellenville, Ny

Technical Specialist jobs in Jacksonville, Fl

Clinical Documentation Specialist jobs in Cleveland, Oh

Technical Specialist jobs in Phoenix, Az

Technical Specialist jobs in Blair, Ne

Northcentral Technical College jobs in Wausau, Wi

It Support Specialist jobs in Lithonia, Ga

Rn Clinical Documentation Specialist jobs in Houston, Tx

It Support Specialist jobs in Fayetteville, Nc

It Support Specialist jobs in Edison, Nj

Regulatory Specialist jobs in Remote

It Support Specialist jobs in Boston, Ma

It Support Specialist jobs in Richmond, Va

It Support jobs in Tyler, Tx

It Support Specialist jobs in North Carolina

Weekend After Hours Technical Support jobs in Dallas, Tx

Benefits Specialist jobs in Mississippi

It Support Specialist jobs in Overland Park, Ks

It Support Specialist jobs in Huntsville, Al

IT Support Specialist

Progress Rail -
Albertville, AL

Apply Now

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Linux support
SAP
Windows
High school diploma or GED
IP networking

Full Job Description

Job Purpose

IT Support Specialist role is to provide support in order to drive operational efficiency. ITSS is responsible for assisting customers with technical issues or questions related to computer hardware or software. This includes taking phone calls from end users or communicating with them through support management software, helping others diagnose and resolve technical issues over the phone.

Req ID

11997BR

City

Albertville

State:

Alabama

Company Description

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Key Job Elements

Ability to solve common user problems in real time including software functionality, network trouble shooting and installation, personal computer and network configuration, operating systems and browser related issues; installing hardware or software as needed;
Global incident routing including validation, processing, triage, routing decision points and assignment;
Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff;
Complete domain maintenance;
Assist with Webfilter, Internet and Firewall issues;
Entry level application maintenance;
Network and server hardware configuration;
Sarbanes-Oxley reporting;
Provide extra phone support and coverage, as needed;
Setup and configuration for new device procurement;
Prepare statistical and data reports, including usage trends and analysis;
Troubleshoot and accurately record caller's requests/issues;
Provide remote and on-site support to all staff;
Active involvement in problem resolution, follow-up, testing, workarounds and equipment suggestions;
Facilitate warranty claims and exchanges;
Accurately record customer support issues in tracking system;
Minimal travel to domestic facilities;
Other duties as assigned.

Education / Training

High School diploma or equivalent is required;
Associate's degree in IT related field; preferred;
Bachelor's degree in an IT related field; preferred;
Microsoft certifications; preferred.

Qualifications and Experience

Required:

Basic networking experience with TCP/IP and Windows network;
Basic system administration experience, Windows preferred;
Familiar with Microsoft products, Linux, IBM, LN and SAP.

Preferred:

2 plus years IT/Computer experience;
Working knowledge of ITIL principles, including incident, problem, and change management processes;
Basic Microsoft Office experience, including Word and Excel;
Prior technical support/call center experience;
CompTia A+ Certified;
CompTia Network Certified.

Technologies in use on this job:

Microsoft Windows operating systems (current enterprise - supported versions);
Citrix;
Active Directory;
SCCM;
Microsoft Windows Server environments;
Microsoft Office 365 / 2016;
Cisco Software / Hardware;
Dell Hardware.

Strength – Position typically involves work in a standard office environment. Occasional standing and walking. Heavy lifting is rare but may be required;
Motion – Position regularly requires standard repetitive motions and hand/eye coordination associated with office communications. May require bending, lifting, standing, climbing, kneeling, crouching, walking, etc. in cases where Safety investigations require them;
Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing;
Emotional Demands – Responsible for audits and reporting. Requires interpersonal skills and communication;
Safety – Position required to follow all safety guidelines and requirements.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs

Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

**Subject to position, eligibility, and plan guidelines.

EEO

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Job Category

Information Technology

PRS Facility Location

Albertville, AL (PRSC Corp HQ) - 001

Apply Now

Refine Your Search

Computer User Support Specialists jobs in Gadsden, AL

IT Support Specialist

Albertville, AL - IT Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Math Expert (PhD) – AI Trainer

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for Computer User Support Specialists in Gadsden, AL

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected