Overview: The Data Support Lead is responsible for overseeing master and client data operations, ensuring high-quality data delivery, and leading a team to execute against business priorities. This role drives process efficiency, manages backlog and project work, and partners across functions to improve data quality, scalability, and operational performance.
Responsibilities:
- Lead and execute data support projects, ensuring quality, timelines, and stakeholder expectations are met.
- Define, track, and act on performance metrics to improve team output and effectiveness.
- Review and refine processes to improve efficiency, consistency, and scalability.
- Ensure adherence to standard operating procedures and maintain accurate documentation.
- Identify opportunities for automation and process enhancement.
- Coordinate work across teams and escalate issues appropriately.
- Align team activities with strategic goals and ensure progress is tracked and communicated.
- Develop team capabilities through training, mentoring, and performance management.
Manage workload prioritization, staffing needs, and resources
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Requirements:
- Bachelor’s degree in Computer Science or related discipline or equivalent experience
- Minimum five years’ related experience in a Data Operations environment.
- Data quality management and governance.
- Analytical thinking and root cause problem solving.
- Operational execution and continuous improvement.
- Performance management and metrics-driven leadership.
- Project and backlog management.
- Effective cross-functional communication and influence.
- Technical proficiency with databases, productivity tools, and basic querying.
- Ability to identify and respond to emerging market trends and changes, ensuring master brand data reflects current industry and client dynamics
- Ability to drive continuous improvement in data quality and operational efficiency by identifying gaps, implementing controls, and enhancing validation processes
- Ability to lead backlog data cleanup efforts by prioritizing work, executing against defined project plans, and maintaining clear visibility into progress and risks
- Ability to actively manage team productivity through the consistent use of performance metrics, ensuring output meets established volume and timeliness expectations
- Ability to ensure delivery of high-quality data by maintaining strong accuracy standards and proactively reducing errors identified downstream or post-delivery
Management Science Associates, Inc. (MSA) is a diversified, dynamic and growing information management company that for over sixty years has partnered with institutional and commercial customers to identify areas in which innovative analytics, data and technology deliver incremental growth and drive efficiency. We have a rich legacy of being first to market, consultative partners, and serial innovators at heart. We’re proud to say that we even won an Emmy!
Our products and solutions are utilized across dozens of industries including Consumer Packaged Goods, Media, Healthcare, Pharmaceuticals, Metals and Advanced Manufacturing, Casino Gaming, Medical Cannabis, Internet Applications and Data Center/Co-location Services. Our client partners range in size with many being some of the largest, well-known corporations in the world.
MSA has distinguished itself as an employer of choice in the high technology software and information management industry. We actively recruit talented graduates and experienced professionals looking for a rewarding career at a company that recognizes employees as their best asset. MSA continuously seeks talent within our business practices: Business Analysis, Information Management Solutions, Media, Life Sciences, Metals & Advanced Manufacturing, Information Technology Systems and Services, and Corporate Information Systems.
MSA employs more than 500 people, working across the United States and world-wide. We have three offices in the Pittsburgh area along with offices in United Kingdom and Malaysia.
All full-time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.
We hope you will consider joining our team and become part of our continued growth and success.
