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DEPUTY ASSOCIATE CIO, CLIENT EXPERIENCE CENTER

US Office of the Chief Information Officer
Fort Collins, CO

Apply Now

Job Details

Full-time
$204,122 - $216,010 a year

Qualifications

Fiscal management
Program management
Managing teams in a customer support role
Program development
IT vision strategy
Enterprise solutions implementation
Improving operational efficiency
Frontline customer support management
Change management
Technical solutions implementation
Technology management
Implementing IT solutions
Team motivation (leadership skill)
Operational budget management
Senior leadership

Full Job Description

Summary

This position is designated as SES, General. USDA structures its SES positions into position levels. This is a position level II with a salary range of $204,122 - $216,010 per year. Exceptions to the salary cap may be considered in certain circumstances. SES employees are also eligible to receive bonuses and performance-based awards. Visit http://www.opm.gov/ses/ for additional information and benefits for SES employees.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Senior executives

Individuals looking for an executive-level job and who meet the five Executive Core Qualifications (ECQs).

Clarification from the agency

Applications will be accepted from all qualified candidates.

Duties

The Deputy ACIO serves as a principal executive leader responsible for directing the formulation and execution of USDA’s enterprise-wide customer experience strategy for IT.
Leads the development of long-range plans, policies, and governance structures that guide the delivery of customer-facing IT services across the Department’s mission areas and staff offices.
Exercises executive oversight of USDA’s enterprise IT service management framework, including multi-tiered service desk operations, major incident management, remote and on-site support.
Leads initiatives to modernize support operations, improve digital tools for users, promote self-service innovations, and integrate AI-assisted service techniques that enhance reliability and customer satisfaction.
Responsible for evaluating the performance of enterprise customer experience programs using operational data, customer analytics, financial information, and industry benchmarks.
Represents USDA in government-wide forums and collaborates with executives across the Federal enterprise to advance customer experience improvements, shared service models, and service delivery innovation.

Requirements

Conditions of employment

Must be a U.S. Citizen or National
Veterans Preference is not applicable in the Senior Executive Service.
Initial appointments are required to serve a 1-year probationary period.
Background Investigation required.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
File a Financial Disclosure Report within 30 days of appointment and annually from then on.
You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
May be subject to pre-employment and random drug tests

Qualifications

The application process used to recruit for this position is RESUME-ONLY. DO NOT submit separate Executive Core Qualifications/Technical Qualifications in lieu of a resume.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES using 0.8-inch margins and 11-point font. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.

There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs were designed to assess executive experience and potential, not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must address the ECQs. Your resume must address each ECQ and should describe your experiences and accomplishments/results. Your resume should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken and the results of your actions.

NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs.

1. Commitment to the Rule of Law and the Principles of the American Founding: This core qualification involves the demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. (Competencies: Knowledge of the American System of Government, Commitment to the Rule of Law, Civic-Mindedness)

2. Driving Efficiency: This core qualification involves the demonstrated ability to strategically and sufficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. (Competencies: Fiscal Responsibility, Managing Resources, Leveraging Technology)

3. Merit and Competence: This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. (Competencies: Technical Skills, Problem Solving, Agility and Resilience)

4. Leading People: This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. (Competencies: Accountability, Developing Others, Executive Judgement)

5. Achieving Results: This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. (Competencies: Operation Mindset, Innovation, Strategic Thinking)

For more information regarding the SES and ECQs, please visit SES Executive Core Qualifications.

TECHNICAL QUALIFICATION (TQ):

In addition to the ECQs, applicants must clearly demonstrate in their resume that they meet the following technical qualification(s).

Describe your demonstrated experience leading the implementation and delivery of enterprise information technology solutions that support organizational mission objectives and evolving business needs. Examples should include evaluating and deploying secure technologies that support a geographically dispersed workforce, including remote access capabilities, mobile technologies, collaboration platforms, and emerging communication tools.

Describe your demonstrated experience leading enterprise information technology operations, service delivery, and customer support programs within a large, complex organization. Examples should include overseeing shared services, service optimization initiatives, customer experience improvements, or support consolidation efforts.

Additional information

Consideration for competitive selection for this position is open to all persons within the area of consideration who meet the basic qualifications. Race, color, age, national origin, gender, sexual orientation, political beliefs, religion, marital or family status, disability, and other non-merit factors will not be considered.

1. This position is covered under the post-employment restriction of the Ethics in Government Act of 1978 (P.L. 95-521). This law also requires the selectee to file an Executive Personnel Financial Disclosure Report (Standard Form 278), within 30 days of appointment.

2. Applications sent in U.S. Government postage-paid envelope and submitted through Federal Agency courier services will not be considered.

3. The 1993 Hatch Act Reform Amendments prohibit oral and written political recommendations for Federal jobs.

4. Male applicants born after December 31, 1959, must be registered with the Selective Service System before they can be employed by an executive agency of the Federal government. This requirement does not apply to Agency employees appointed before November 8, 1985.

5. All application forms are subject to the provisions of the Privacy Act and become the property of USDA. The U.S. Department of Agriculture (USDA) is an Equal Opportunity Employer. USDA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or family status. (Not all prohibited bases apply to all programs). Persons with disabilities who require alternative means for communication or program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD).

Reasonable Accommodation: This agency provides reasonable accommodation for applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency at 202-260-8128. The decision on granting reasonable accommodation will be on a case-by-case basis.

Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the Human Resources Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the quality and extent of your total accomplishments, experience, and education (if applicable). Your application will be rated and ranked by a review board using only the information submitted within the application package. Applicants who do not demonstrate in their resume sufficient possession of the ECQs & TQs will be determined to be ineligible for further consideration. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, you must be certified by a QRB after selection and before appointment can occur.

Once the application process is complete, a review of your resume and supporting documentation will be conducted. If you meet minimum qualifications, your Application Package will be further reviewed to determine if you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) listed above. ECQs and TQs must be thoroughly addressed within your two (2) page resume. Separate narratives will not be accepted or reviewed. Highly Qualified applicants may undergo one or more interviews and may be referred to the selecting official for further consideration.

Upon selection, if not already a member of the SES serving under a career appointment, the individual selected must have his/her executive qualifications certified by the U.S. Office of Personnel Management's SES Qualifications Review Board (QRB) before appointment to this position. The selected individual's application will be forwarded to the OPM for review and certification by the QRB, unless the selectee provides evidence of their noncompetitive status (i.e., a current SES, OPM QRB certified SESCDP graduate, or SES reinstatement eligible). Upon QRB certification, the selected individual will be required to serve a one-year probationary period. For more information regarding the SES, go to https://www.opm.gov/policy-data-oversight/senior-executive-service/.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/12990120

Required Documents

Your resume should contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement. It is recommended that you include the following information:

1. 2-page ECQ/TQ based Resume. DO NOT submit Executive Core Qualifications or Technical Qualifications in lieu of a resume.

2. Current or former career SES members must provide an SF-50 showing current status or reinstatement eligibility.

3. Applicants who have successfully completed an OPM-approved SES Candidate Development Programs must submit a copy of their certification.

4. Current or former Federal civilian employees, please provide a copy of your most recent SF-50 (Notification of Personnel Action).

Education (if applicable): A copy of your transcript(s) or a separate course listing showing the college name, course title, department, hours earned (quarter or semester), and grade. If you have completed any part of your education outside the U.S., you must submit the evaluation of your foreign education that has been prepared by an accredited organization. The National Association for Credential Evaluation Services (NACES) can provide a list of who can evaluate your foreign education. For additional information, visit DEPARTMENT OF EDUCATION.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

ONLY SUBMIT THE MATERIALS REQUESTED BY THIS ANNOUNCEMENT.

To apply for this position, you must provide a complete Application Package which includes:

Complete Resume
Other supporting documentation as required. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there other documents you are required to submit.

Please read the entire announcement and all the instructions before you begin. Failure to submit the required documentation by 11:59 pm EST of the closing date will result in loss of consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday).

Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing date for an alternate method. All hardship application packages with supporting documents must be submitted no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you are requesting this.

It is important that you are complete and thorough in your resume. Please be sure to include and address all ECQs and TQs in your resume. A sample 2-page resume that incorporates ECQs can be viewed at this link: Guide to SES Qualifications

Candidates who do not submit a complete application package as indicated in this announcement will not be considered. Please be sure to remove all PII (e.g. SNN, DOB, etc.) from all documentation. Spell out acronyms the first time used. Please do not submit documents that are not requested in the vacancy announcement.
Step 1: Create a USAJOBS account (if you do not have one) at www.usajobs.gov. It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

Step 2: Create a resume with USAJOBS or upload a resume into your USAJOBS account. Customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. Your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

Step 3: Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required. You can update your application or documents anytime while the announcement is open. Log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application" to continue.

NOTE: Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.

Agency contact information

Jocelyn Napier

[email protected]

Address

Office of the Chief Information Officer
1400 Independence Ave SW
Washington, DC 20250
US

Next steps

To verify the status of your application, sign in to your USAJOBS account (https://www.usajobs.gov/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to.

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Overview

Accepting applications

Posted this month · Apply in 3 days

Due by 11:59 p.m. ET on July 6, 2026

Location

1 vacancy in the following locations:

Fort Collins, CO

Kansas City, MO

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Remote job

Relocation expenses reimbursed

Salary

$204,122 - $216,010 per year

Pay scale & grade

ES 00

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

25% or less - Travel may be required for this position

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Yes

Federal service type

This job is in the Senior Executive Service

Represented by a union

Drug test

Security clearance

Not Required

Position sensitivity and risk

High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Credentialing
Suitability/Fitness

Financial disclosure required

Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

OCIO-SES-26-3014

Control number

873579400

Apply Now

Refine Your Search

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DEPUTY ASSOCIATE CIO, CLIENT EXPERIENCE CENTER

Biologist / Plant Protection and Quarantine Officer / SITC Officer

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Summary

This job is open to

The public

Federal employees - Competitive service

Federal employees - Excepted service

Senior executives

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Additional information

Benefits

How you will be evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Overview

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