JOB SUMMARY
Provides in-person and remote technical support for audio-visual systems in classrooms, conference rooms, and event spaces across the University's regional campuses. Reporting to the Regional Campus IT Team Lead, this position is responsible for troubleshooting, maintaining, and supporting AV technologies that enhance teaching, learning, meetings, and special events. The technician works closely with faculty, staff, students, and campus partners to ensure reliable technology services, deliver excellent customer support, and assist with equipment installations, upgrades, and user training. Regular travel between all four regional campuses is required as well as the flexibility to work occasional evenings, weekends, and hours outside the normal work schedule as needed.
Reporting Relationship and Teamwork
Works under general supervision of the Regional Campus IT Team Lead
DUTIES AND RESPONSIBILITIES
- Supports installation of AV/VTC/LC hardware
- Creates support documentation
- Provides classroom, conference room and event space support
- Identifies and corrects equipment issues
- Writes basic scripts and procedures
- Provides support and guidance to users
- Performs moderate technical tasks
- Collaborates with departments and partners
- Monitors performance and proactively resolves issues
- Supports the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program
- Related duties as required
MINIMUM QUALIFICATIONS
- Associates degree and four years of related experience
- OR Bachelor’s degree and two years of related experience
- OR Six years of related experience
- Demonstrated ability to communicate effectively through both oral and written means to different populations.
- Experience with Extron Audio Video system troubleshooting.
- Experience supporting AV installation projects.
- Experience interacting with contractors to meet deadlines and design standards.
- Experience programming Extron control systems and DSP devices.
PREFERRED QUALIFICATIONS
- Extron Control Professional Certification.
- Experience working at a university with multiple campuses.
- Experience with MDMs such as Intune and JAMF.
- Experience with Microsoft Teams Rooms.
APPOINTMENT TERMS
This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.
Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
The chosen incumbent must have the ability to travel to all University campuses and locations as needed.
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
TO APPLY
Please apply online at Faculty and Staff Positions, Search #499696 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on August 10, 2026.
All employees are subject to adherence to the State Code of Ethics.
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.
The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.
