Job Description - Account Manager
POLYMAKER
Account Manager, Wholesale: North America
Houston, TX • On-site (5 days/week) • Full-time
Industrial & technical consumables • 3D printing materials • Wholesale / distribution channel
About Polymaker
Polymaker is a leading manufacturer of advanced 3D printing filaments, engineering our materials in-house and selling them worldwide through a wholesale channel of distributors, resellers, manufacturers, engineering shops, schools, and the global maker community. Filament is a consumable, which means the relationships we build drive repeat demand quarter after quarter.
This role is based in our Houston, TX office and owns the North America territory. You’ll be the face of Polymaker to the accounts that keep our material flowing into print farms, factories, classrooms, and workshops across the continent.
The Role
We’re looking for an Account Manager who understands how consumable products move through a wholesale channel. You’ll own the customer relationship after the first sale, keeping accounts supplied, growing their volume, and making sure every reorder is effortless. This is a hands-on, post-sale ownership role for someone who is energized by industrial and technical customers and genuinely curious about the products they print.
The strongest candidates have sold a physical, reorder-driven product into industrial or technical buyers and know what it takes to manage a book of accounts that replenishes on a cycle. If you’ve done that in materials, coatings, components, MRO, or 3D printing, you’ll feel right at home.
What You’ll Do
- Own your accounts. Serve as the primary point of contact for an assigned book of
distributor and direct accounts; build and execute growth plans that increase reorder volume
and share of wallet.
- Understand the replenishment cycle. Get to know how your accounts consume and
reorder Polymaker material, and help plan demand based on what customers tell you about
their upcoming needs.
- Lead business reviews. Run quarterly business reviews (QBRs) and account performance
reviews; drive retention, reduce churn, and turn at-risk accounts around.
- Manage the commercial details. Handle pricing updates, MOQ/MAP terms, and quoting for
your accounts.
- Resolve issues cross-functionally. Coordinate with operations, technical support, and our
regional product experts to resolve service, quality, and fulfillment issues; monitor service
metrics.
- Be the voice of the customer. Channel product and application feedback from industrial,
professional, and maker accounts back to our materials and project teams; partner with
marketing on customer success stories.
What We’re Looking For
Required
- 2–5 years in account management, channel sales, or customer success in a B2B environment.
- A track record of selling or managing a tangible, inventoried product — you’ve owned
accounts that buy physical goods, not only services or software.
- Comfort working with sales data to understand account ordering patterns; strong number
sense.
- Hands-on CRM experience and disciplined pipeline and account hygiene.
- Excellent relationship-building and communication skills, with strong follow-through and
organization.
- Able to work on-site in our Houston, TX office five days a week.
Strongly Preferred
- Consumable / replenishment sales. You’ve managed a book of accounts built on repeat
orders and replenishment cycles — materials, coatings, components, MRO,
foodservice/distribution, or similar.
- Industrial or technical customer base. Experience selling into manufacturing, engineering,
oil & gas, industrial, or other technical buyers.
- Wholesale / distribution channel. You understand how product moves through distributors
and resellers, including MOQ, MAP, and channel replenishment dynamics.
- 3D printing, polymers, or materials adjacency. Familiarity with 3D printing (FDM/FFF),
filament, polymers, or materials science — or a technical / engineering background that lets
you get up to speed fast.
- Maker-community fluency. Genuine interest in or knowledge of the 3D printing community
— engineers, hobbyists, makers, and educators.
Why Polymaker
You’ll join a global materials manufacturer at the center of one of the fastest-growing corners
of advanced manufacturing, owning a real territory with real accounts and the autonomy to
grow it. If you love consumable products, technical customers, and the satisfaction of a well-run
book of business that reorders like clockwork, this is your seat.
Polymaker is an equal opportunity employer. We welcome applicants of all backgrounds and
evaluate every candidate on merit and fit for the role.
