Top 31 Computer User Support Specialists Jobs in Jackson, MI

Technical Support Specialist II
American 1 Credit Union —Jackson, MI
- $26.25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- Vision insurance
Quick Apply
10d
K-12 Technical Services Specialist
Michigan Association of School Boards —Jackson, MI
- Full-time
- School experience
- Google Workspace
- Computer science
12d
K-12 Technical Services Specialist
Western School District —Parma, MI
- $50,000 - $70,000 a year
- School experience
- Google Workspace
- Computer science
11d
Product Support Specialist (Seeding)
GREENMARK EQUIPMENT LLC —Jonesville, MI
- Full-time
- Mid-level
- Travel
- Training & development
- Paid training
- Paid holidays
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Jackson, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
3d
Remote Cardiac Rehab Intake Specialist - Contractor
Aviary —Michigan Center, MI
- Contract
- Remote
- Clinic experience
- Mid-level
- 3 years
Quick Apply
Clinical Applications Specialist
The Cancer & Hematology Centers —Eaton Rapids, MI
- Full-time
- Hybrid work
- Nursing
- RN License
- Mid-level
Quick Apply
Client Systems & Process Specialist
Ambs Call Center —Jackson, MI
- $61,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- SQL
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Supply Chain Solutions Specialist
BLACKHAWK INDUSTRIAL OPERATING CO —Jackson, MI
- $23 - $27 an hour
- Full-time
- Pass drug screening
- English
- Mid-level
- Health savings account
- AD&D insurance
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Board Certified- Family Medicine Specialist
Dane Street, LLC —Jackson, MI
- Contract
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
11d
Epicor Specialist
Technique Inc —Jackson, MI
- Full-time
- Computer science
- Computer Science
- PMP
- Paid training
- Health savings account
Quick Apply
Specialist-Information Systems-Data Architect
Michigan Automotive Compressor —Parma, MI
- Full-time
- Mid-level
- SQL
- Analysis skills
- Disability insurance
- Health insurance
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Facilities Management Specialist
Jackson College —Jackson, MI
- $21.50 - $24.00 an hour
- Weekends as needed
- 5 years
- Mid-level
- Office
- AD&D insurance
- Paid holidays
10d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Business Document Expert (Korean Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
5d
Business Document Expert (German Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
5d
Product Specialist
NaiL —United States
- $65,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Mid-level
- APIs
- Work from home
- Professional development assistance
Quick Apply
9d
Business Document Expert (Portuguese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
5d
Business Document Expert (French Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
5d
Business Document Expert (Japanese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- English
- Mid-level
- Flexible schedule
5d

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Technical Support Specialist II

American 1 Credit Union -
Jackson, MI

Quick Apply

Job Details

Full-time
$26.25 an hour
10 days ago

Benefits

Dental insurance
Vision insurance
Benefits from day one

Qualifications

Desktop computer repair
Confidential information handling
Network hardware support
Hardware maintenance
Equipment troubleshooting
Windows
High school diploma or GED
Driver's License
Internal employee customer service
Data management
Desktop (troubleshooting support)
Network protocols
Desktop applications
System development
Customer support
Productivity software
Systems analysis
Network infrastructure management
Desktop administration
Hardware diagnostics
Delegation
Banking

Full Job Description

We are Growing! Do you have IT and Technical Support Experience? Are you committed to excellent service, and would you thrive in an environment where the focus is truly centered on meeting the needs of the Credit Union employees and members? We invite you to consider a career at American 1 Credit Union! Read on for more information!

Position: Technical Support Specialist II
Location: On-site in, Jackson, MI
Wage: $26.25/hour (Competitive)
Benefits start on day one: Health, Dental, Vision, and Time Off
All offers of employment are contingent upon background screens.

The Technical Support Specialist II’s role is responsible for providing all areas of computer-related support, including Help Desk ticket management, installation, maintenance, and troubleshooting of personal computers, peripherals, and applications software. This position will also analyze and resolve end-user hardware, software, program, and connectivity issues promptly and accurately and provide end-user training where required.

Essential Job Functions

Focus on Purpose: Focused on the credit union's purpose of creating financial wellness in our community through everyday banking.
Help Desk Ticket Management: Managed ticket queues, delegated, and maintained average turnaround times for IT Help Desk tickets.
Equipment and Hardware Inventory Management:
Collaboration: Collaborate with the VP of Risk & IT, IT Manager, IT, Risk, and other necessary teams in all discussions relevant to project management pertinent to IT.
Mobile Device Management: Responsible for maintaining mobile device equipment, VPNs, and equipment inventory.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Cross training: Serves as the backup for the Network Administrator or performs other duties as required.
Policy: Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements
Event Support: Serves as a credit union representative within the community and is actively visible at credit union events and credit union-sponsored events.

Competencies Required:

People-focused and Strong Communication: Empathetically seek understanding of what employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Engaged and Collaborative: Engaging and collaborating with the IT Operations Manager and all employees to foresee longer-term developments, envision options (and their probable consequences), select sound courses of action, rise above the day-to-day detail, and to challenge the status quo.
Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high-performance standards, pursues aggressive goals, works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems. Strong analytical capabilities and exceptional communication/presentation skills will be essential.
Focused, Decision-making and Problem-Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gains support by collaborating effectively for ideas, proposals, projects, and solutions; takes initiative; makes and facilitates decisions considering the impact on others and the credit union; reach sound conclusions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Ensures core processes, policies, and procedures are followed.

Key Accountability Items:

Help Desk Ticket management.
Equipment and Hardware inventory management
Mobile Device management
Project Management
Event Support

Requirements:

A minimum education of high school diploma or GED.
Preferred 4-year degree in Information Technology, Networking, and Security
Proficiency in Windows, Microsoft Office Applications, Windows NT, Internet Applications, and system structure analysis and development for security and related issues.
Excellent analytical, customer support, and interpersonal skills required.
Must maintain a valid driver’s license and ability to travel from location to location.
Must be flexible with working hours. Work schedules occasionally change on short notice to cover unexpected business needs.
Available to respond to network issues/problems on a 24/7 basis.
Frequent standing, walking, telephone, and computer use, lifting to 50 lbs.

The Ideal Candidate:

Must have a general working knowledge of the credit union.
Must have working technical knowledge of network, PC, and operating systems.
Must have a working technical knowledge of current systems software, protocols, and standards.
Must have strong knowledge of local and comprehensive area network administration. Must have hands-on software and hardware troubleshooting experience.
Must have the ability to repair computer hardware.
Must have experience with data management. Must read, write, and interpret technical documentation and procedure manuals.
Must have the ability to present ideas and solutions in user-friendly language.
Must have proven analytical and problem-solving abilities.
Must prioritize and execute tasks in a high-pressure environment effectively.
Work effectively with all levels of the American 1 organization
Strong problem-solving and decision-making skills
Proven ability to work independently and as part of a team.
Is detail-oriented and curious and will leverage research to resolve issues
Possesses attention to detail and organizational skills.
Ability to maintain a strict standard of confidentiality

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their everyday responsibilities occasionally, as needed.

Quick Apply

Refine Your Search

Computer User Support Specialists jobs in Jackson, MI

Technical Support Specialist II

K-12 Technical Services Specialist

K-12 Technical Services Specialist

Product Support Specialist (Seeding)

Seasonal, Operations Technical Specialist (Part Time)

Remote Cardiac Rehab Intake Specialist - Contractor

Clinical Applications Specialist

Client Systems & Process Specialist

Supply Chain Solutions Specialist

Board Certified- Family Medicine Specialist

Epicor Specialist

Specialist-Information Systems-Data Architect

Facilities Management Specialist

Military Service - U.S. Navy, Information Technology Professional

Business Document Expert (Korean Speaker) – AI Trainer

Business Document Expert (German Speaker) – AI Trainer

Product Specialist

Business Document Expert (Portuguese Speaker) – AI Trainer

Business Document Expert (French Speaker) – AI Trainer

Business Document Expert (Japanese Speaker) – AI Trainer

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