General Purpose of Job:
The role of Manager-on-Duty (MOD) includes leading the airport gateways’ front-line supervisory personnel within the assigned functional area and acting as liaison between first level supervisors and senior management. The MOD proactively monitors the staffing levels and the activity of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The MOD participates in the overall Gateway hiring, training, coaching, counseling, discipline, and termination of associates and ensures compliance with Company rules and standards as well as governmental regulations and customer contractual agreements. The MOD ensures the facility meets budgetary controls and staffing requirements while also ensuring the administration of all policy and management practices are delivered in a fair and equitable manner where all employees, customers, vendors and other third parties are treated with respect. This position may include responsibility for communication between individual customers and the Company. The scope of the job may vary with the size of the operation and its primary line of business.
Essential Duties and RESPONSIBILITES:
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Plans, organizes, directs, and participates in the warehouse and cargo ramp handling services ensuring each position is covered and all operational requirements are met.
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Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.
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Implements departmental policy as directed for operations. Advises the Gateway General Manager/Assistant General Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
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Coordinates warehouse and cargo ramp handling service activities with air carrier personnel, gateway management, and representatives of regulatory agencies as required for operation.
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Participates in the operation and training of various types of equipment, including, but not limited to, k-loaders, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.
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Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, business partner, and air carrier rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
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Maintains emergency checklists and supplies.
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Prepares and submits verbal and written reports related to service activities and agents as required.
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Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between airport, airline dispatch personnel and flight captain, including, but not limited to, information related to manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.
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Handles other business-related responsibilities involving operational recaps, daily reporting, audits, inventory, ordering supplies correcting/updating timekeeping data, and other similar duties.
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Complete all required training
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Only complete tasks for which you are fully trained
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Report any safety hazard or incident immediately
Competency/Behavioral Requirements:
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Attention to Detail
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Direct and participate in the work of daily operations activities;
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Prepare timely written and verbal reports, training demonstrations, etc.;
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Follow oral and written instructions;
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Communicate effectively both verbally and in writing;
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Deal effectively and courteously with co-workers and customers;
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Exercise sound, independent judgment;
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Analyze situations and problems with a results-oriented focus;
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Resolve conflict effectively;
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Identify and evaluate solutions, and effectively implement determined action;
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Approach problem-solving creatively and with a team orientation;
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Present an overall professional image;
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Perform the essential functions of the job without posing a threat to the health and safety of others;
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Model and promote acceptance and respect for differences among employees;
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Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and operational performance goals and objectives.
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Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
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Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
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Be reliable, responsible, and dependable, and fulfill obligations.
Physical Demands:
Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.
Work Environment:
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
Other Requirements and Qualifications:
Education, Experience and Training: Requires a 2-years of hands-on experience in a cargo, distribution, logistics, airline or similar industry. Must receive initial/advanced training required by the air carrier within 90 days.
Knowledge: Thorough working knowledge of the types of aircraft used at the gateway operation. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for warehouse and cargo ramp operations.
Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Ground Security Coordinator certificate with certification for aircraft over 61 seats within the 90 days or; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, aircraft pushback, and security search.
Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings, nights, weekends, and holidays.
Subject to emergency call-in.
