Job Classification: Full Time
FLSA Status: Exempt
Department: Risk Management
Reports To: Director of Risk Management
Senior Leader: CFO
Job Overview
The Audit and Quality Assurance Specialist performs independent reviews and monitoring activities of deposit accounts, consumer and mortgage loans as well as other high-risk transactions, and operational processes to ensure accuracy, regulatory compliance, and adherence to internal policies and procedures.
This role applies full proficiency in audit practices and exercises independent judgment in identifying risk, evaluating controls, and recommending corrective actions. The position supports internal controls through ongoing quality assurance and audit and examination readiness across the organization, and partners across departments to strengthen operational effectiveness.
The role operates in a moderate-complexity environment, with meaningful impact on risk mitigation, operational integrity, and regulatory compliance. The specialist works closely with Retail Operations, Specialty Accounts, and Consumer Lending teams to ensure consistency, accuracy, and continuous improvement. The role has a direct impact on operational risk mitigation, audit readiness, and overall organizational compliance posture.
Major Tasks, Responsibilities and Key Accountabilities
Internal Audit
Audit & Review
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Performs detailed audits on higher-risk transactions, including consumer loans, new accounts, IRAs, certificates, address changes, check holds, and dormant or closed accounts.
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Reviews transactions for proper authorization, approval, and adherence to established procedures.
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Maintains organized and accurate audit working papers and supporting documentation.
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Prepares clear, detailed audit reports that summarize findings, identify control gaps, and provide actionable recommendations for corrective action and process improvement.
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Communicates audit findings, risk exposure, and recommendations to management and business line partners to support timely issue resolution and remediation.
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Ensures objectivity and consistency in audit reviews and findings.
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Maintains the highest standards of confidentiality, data privacy, and professional integrity in all audit activities, staff interactions, and handling of sensitive member and organizational information.
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Performs audits in collaboration with Consumer Lending and Specialty Accounts functions to ensure compliance, accuracy, and adherence to specialized processes.
External Audit, Examination & Compliance Support
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Assists with external audits and regulatory examinations by gathering and preparing requested documentation and reports.
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Supports compliance-related reviews and monitoring activities as assigned.
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Maintains working knowledge of applicable state and federal regulations, internal policies, and audit practices.
Quality Assurance & Monitoring
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Identifies errors and trends, communicates findings, and follows up to ensure timely corrections.
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Tracks audit results and contributes to reporting on quality performance at the individual, branch, and organizational levels using the credit union’s audit tracking platform.
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Helps identify opportunities for operational improvements and increased accuracy.
Training & Support
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Collaborates with Retail Operations and training teams to identify knowledge gaps and development opportunities.
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Assists in developing training materials and participates in delivering training to staff as needed.
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Serves as a resource to employees by answering questions and providing guidance to improve performance and compliance with procedures.
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Provides support to employees in identifying and responding to potential fraud and scam situations, in coordination with the AML/CFT Officer and BSA Specialist, including guidance on appropriate escalation when they are unavailable.
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Supports front line staff in understanding fraud risks, red flags, and prevention practices.
Collaboration & Other Duties
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Participates in internal teams or committees as requested.
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Performs other duties as assigned.
QUALIFICATIONS and COMPETENCIES
EDUCATION and EXPERIENCE
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Associate degree or an equivalent combination of education and experience.
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Three to five years of similar or related experience in auditing, compliance, lending, or financial institution operations.
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Demonstrated working knowledge of banking and/or credit union regulations.
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Experience in training, mentoring, or coaching.
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Prior audit, compliance, or quality assurance experience in a financial institution preferred.
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Successfully pass the background and credit screening.
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Must be at least 18 years of age.
COMPETENCIES
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Applies independent judgment and decision-making within established guidelines.
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Demonstrates strong attention to detail and analytical problem-solving skills.
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Maintains the highest level of confidentiality, integrity, and professionalism.
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Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
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Strong interpersonal skills with the ability to collaborate effectively across departments.
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Effective verbal and written communication skills.
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Ability to influence positive change through coaching, feedback, and training.
OTHER (PHYSICAL, MENTAL, AND VISUAL SKILLS)
Physical Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Ability to sit and/or stand for extended periods of time. Intermittent physical activity including bending, reaching and prolonged periods of sitting.
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Ability to lift light objects, usually no more than 8 lbs. in weight.
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Ability to utilize close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Ability to move about and communicate effectively with a diverse membership and employee group.
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Ability to accomplish the described responsibilities using computers and technology.
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Ability to work in a changing, challenging, and fast paced environment with varying stress levels.
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Ability to provide own transportation and travel to other locations as needed.
Environmental Job Requirements
Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.
Blackhawk Community Credit Union is an Equal Employment Opportunity (EEO) employer. It is the policy of BHCCU to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
