Job Title: Guntender
Location: Liberty Tree Guns
Job Type: Part-Time
Reports To: Team Lead
Position Summary
A Guntender is more than a salesperson, they are an educator, safety advocate, buyer, and trusted guide. At Liberty Tree Guns, our mission is to help every customer find the right firearm, accessory, or solution while delivering an experience that keeps them coming back.
The ideal Guntender is knowledgeable, approachable, and committed to exceptional customer service. Whether assisting a first-time buyer, evaluating a firearm for purchase or trade, helping a lifelong enthusiast, or assisting customers utilizing our indoor shooting range, every interaction should be built on professionalism, honesty, and respect.
Guntenders are trusted not only to sell products, but also to develop the knowledge and skills necessary to accurately assess and purchase used firearms, assist customers with range needs, and make decisions that are fair to the customer while protecting the profitability and reputation of Liberty Tree Guns. These skills will be developed through our internal training program, allowing team members to grow their expertise and confidence over time.
Primary Responsibilities
- Welcome every customer promptly and create a positive first impression.
- Guide customers through firearm, ammunition, optic, accessory, suppressor, and range-related purchases.
- Educate customers on safe firearm handling, responsible ownership, and proper use of firearms and equipment.
- Maintain expert-level product knowledge and continue developing knowledge of new inventory, manufacturers, and industry trends.
- Complete all required paperwork accurately, including ATF Form 4473 and all applicable federal, state, and company compliance requirements.
- Ensure all firearm sales, transfers, and acquisitions comply with company policies and applicable laws.
- Assist customers with consignments, ship-to-store orders, and firearm-related questions.
- Evaluate, negotiate, and purchase used firearms and trade-ins after completing Liberty Tree Guns' internal training program by assessing condition, functionality, market demand, and current value.
- Develop the ability to make accurate purchasing decisions that provide value to customers while supporting company profitability.
- Assist customers utilizing Liberty Tree Guns' indoor shooting range by providing a safe, welcoming, and professional experience.
- Help educate customers on range rules, safety procedures, and proper firearm handling.
- Support range operations, including customer questions, range rentals, memberships, and maintaining a clean and organized range environment.
- Work safely and professionally in an environment where firearms are regularly handled and discharged.
- Merchandise firearms and accessories to keep displays clean, organized, and fully stocked.
- Participate in receiving inventory, pricing, labeling, and stocking merchandise.
- Keep the sales floor, range areas, and customer spaces clean, organized, and ready for customers.
- Work with teammates to accomplish daily goals and provide outstanding customer experiences.
- Answer phones, emails, and customer inquiries professionally.
- Assist with opening, closing, and daily operational tasks.
What Makes a Great Guntender
- Puts the customer first.
- Exercises sound judgment when evaluating firearms and making purchasing decisions.
- Values honesty over making a sale.
- Communicates clearly and professionally.
- Enjoys learning and continuously improving.
- Takes initiative to develop firearm knowledge and industry expertise.
- Works well in a fast-paced team environment.
- Takes ownership of problems and follows through.
- Maintains a positive attitude under pressure.
- Treats every firearm, customer, and teammate with the highest level of safety and respect.
Qualifications
- Must be legally eligible to possess firearms.
- Strong communication and customer service skills.
- Ability to learn firearm platforms, optics, ammunition, accessories, range operations, and current market values.
- Ability to safely handle firearms according to company policy.
- Willingness to complete Liberty Tree Guns' internal training program to develop skills in firearm evaluation, purchasing, compliance, and range operations.
- Comfortable working inside an active indoor shooting range environment.
- Ability to follow all range safety procedures, including the proper use of required eye and hearing protection.
- Basic computer proficiency.
- Ability to stand for extended periods and lift up to 50 pounds.
- Retail, firearm industry, range, or firearm appraisal experience is preferred but not required.
Performance Expectations
Successful Guntenders consistently:
- Deliver an exceptional customer experience.
- Grow their firearm knowledge and expertise through training and hands-on experience.
- Make accurate, profitable purchasing decisions on used firearms and trade-ins after completing required training.
- Maintain high accuracy on paperwork and compliance.
- Meet or exceed individual and team sales goals.
- Keep the showroom and range areas organized and presentable.
- Demonstrate continuous product knowledge growth.
- Support teammates and contribute to a positive workplace culture.
- Uphold Liberty Tree Guns' reputation through integrity, professionalism, and outstanding service.
Core Values
At Liberty Tree Guns, we expect every team member to:
- Put people before transactions.
- Prioritize safety in every interaction.
- Take ownership and be accountable.
- Always be learning.
- Work as one team.
- Leave the store better than they found it.
- Build lifelong customer relationships through trust, expertise, and exceptional service.
Pay: $15.00 per hour
Work Location: In person
