Top 280 Information technology Jobs in Joppa, MD

Desktop Support Technician
HCL Technologies Limited - Business Services —Towson, MD
- $51,000 - $75,000 a year
- Email
- Background check
- 7 years
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
AI Technology IT Support Specialist (Mid-Level)
CGI Group, Inc. —Baltimore, MD
- $79,600 - $156,700 a year
- 7 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
3d
Cybersecurity Vulnerability Analyst
Peraton —Linthicum, MD
- $104,000 - $166,000 a year
- Monday to Friday
- Computer Science
- Customer service
- Mid-level
- Health savings account
- Paid holidays
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Support Technician
WILMOT MODULAR STRUCTURES INC —White Marsh, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
IT Support Technician I
JOHNS HOPKINS FEDERAL CREDIT UNION —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
Quick Apply
IT Support Analyst
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $53,800 - $86,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Associate
CARCHEX —Cockeysville, MD
- $22 - $26 an hour
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Quick Apply
12d
IT Desktop Technician
TAI Engineering —Owings Mills, MD
- $30 - $37 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Profit sharing
- Health savings account
Quick Apply
SOC Analyst
Koniag Government Services —Baltimore, MD
- $31.25 - $40.87 an hour
- Full-time
- Computer Science
- Bachelor of Science
- English
- Paid holidays
- Health insurance
SATCOM Helpdesk Technician
Bering Straits Native Corporation —Aberdeen, MD
- $93,000 a year
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
IT - Field Service Technician
Royal Farms —Middle River, MD
- $25 - $35 an hour
- Full-time
- Research
- Mid-level
- Ability to lift 50 pounds
Desktop Support Specialist (Tier 1 Support)
First Home Mortgage —Middle River, MD
- $55,000 - $65,000 a year
- Azure
- Mid-level
- Organizational skills
13d
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
Business Solution Analyst (Information Technology)
Johns Hopkins University —Baltimore, MD
- $73,300 - $128,300 a year
- Full-time
- Hybrid work
- Background check
- Research
- Mid-level
9d
IT Support Technician
Image Engineering —Curtis Bay, MD
- $75,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
IT Litigation Support
Contact Government Services, LLC —Baltimore, MD
- $100,000 - $205,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
9d
IT Analyst III
Akima, LLC —Aberdeen Proving Ground, MD
- $55,000 - $66,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance

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information technology jobs near Joppa, MD

Desktop Support Technician

HCL Technologies Limited - Business Services -
Towson, MD

Quick Apply

Job Details

Full-time
$51,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Data Center Operations
Telephony
Teamwork
Data center experience
Smartphone (troubleshooting support)
IT user and group management
Laptop (troubleshooting support)
iOS
Software implementation
Hardware maintenance
Microsoft Exchange
Windows
Printer (troubleshooting support)
Software installation
Android
Microsoft System Center
Network infrastructure
Virtualization tools
Barcode scanners
Programmable logic controllers
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Computer management
Networking equipment (troubleshooting support)
Mobile device management
macOS
Desktop administration
Hardware diagnostics

Full Job Description

Job Title: Senior IT Field / Desktop Support Engineer

Key Responsibilities:

Adhere to defined SLAs and ensure timely resolution of incidents and service requests
Follow and comply with ITIL processes and workflows
Report to the Track Lead / Team Lead and provide regular updates
Handle and resolve tickets by troubleshooting technical issues effectively
Ensure all IT processes and standards are consistently followed
Build, configure, and maintain shop floor/end-user systems, including installation of required software
Set up and troubleshoot printers, fax machines, copiers, RF devices, and telephony equipment
Diagnose and resolve network connectivity issues along with hardware/software problems
Coordinate with IT vendors to ensure smooth site operations
Proactively identify IT issues and escalate them to the appropriate stakeholders
Manage vendor coordination for both IT and OT (Operational Technology) issues
Communicate critical updates and issues clearly to stakeholders
Take ownership of IT operations at the site level
Execute and support IT projects and deliverables at the site
Drive resolution of critical issues in collaboration with internal teams, minimizing downtime
Enhance and maintain customer and end-user satisfaction
Conduct asset inventory activities as required
Create and maintain documentation, SOPs, and knowledge base articles
Provide frontline IT support, including hardware and software troubleshooting

Required Skills & Qualifications:

Minimum 7 years of hands-on experience in Deskside / Onsite / Local IT Support roles
Strong expertise in installing and troubleshooting Windows (10/11) and macOS
Experience providing hands & feet support for network and data center infrastructure
Strong knowledge of desktop support, including hardware, software, and basic networking
Advanced hardware troubleshooting skills for desktops, laptops, printers, and handheld devices
Good knowledge of mobile platforms (iOS & Android) and rugged devices
Experience with OS imaging, SCCM deployments, Intune, and Autopilot
Familiarity with Active Directory, SCCM, Intune, and JAMF
Knowledge of RF scanners, industrial printers (e.g., Zebra)
Exposure to Operational Technology (OT) environments such as PLCs and manufacturing systems
Hands-on experience with data center hardware
Basic knowledge of networking, storage, virtualization (VMs), and cloud technologies
Experience with managed print services and enterprise printers
Understanding of user provisioning in Active Directory, Exchange, and distribution lists
Experience with remote support tools such as Bomgar, WebEx, and native Windows tools
Ability to support mobile device setup and troubleshooting

Soft Skills:

Strong customer service orientation
Excellent verbal and written communication skills
Good documentation and reporting skills
Ability to handle pressure situations and unexpected issues
High level of adaptability and professionalism

Additional Responsibilities:

Willingness to travel to other sites as required
Availability for on-call support for critical issues outside business hours
Ability to support operations as per defined processes and SOW
Flexibility to work in rotational shifts / 24×7 environments

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Pay: $51,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: On the road

Quick Apply

Refine Your Search

information technology jobs in Joppa, MD

Desktop Support Technician

AI Technology IT Support Specialist (Mid-Level)

Cybersecurity Vulnerability Analyst

IT Helpdesk Technician

IT Support Technician

IT Help Desk Support

IT Support Technician I

IT Support Analyst

IT Help Desk Associate

IT Desktop Technician

SOC Analyst

SATCOM Helpdesk Technician

IT - Field Service Technician

Desktop Support Specialist (Tier 1 Support)

IT Service Desk Analyst II

Business Solution Analyst (Information Technology)

IT Support Technician

IT Litigation Support

IT Service Desk Analyst II 11a - 7p

IT Analyst III

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