Overview:
At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.
Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.
The Office of Performance Management is comprised of a team of experienced professionals responsible for PNNL’s performance management framework with expertise and thought leadership in contractor assurance, requirements and records management, quality, independent oversight, and audit services. The team prides themselves as innovative problem solvers that partner with scientists, engineers, and support professionals to enable the planning, execution, assessment, and improvement of work at PNNL. This office provides the people, processes, and tools to independently assure ourselves, the Department of Energy (DOE), and Battelle Memorial Institute (BMI) that PNNL is performing as intended, appropriately managing risk, amplifying impact, and continuously improving.
The Requirements & Records Management Division at PNNL is responsible for ensuring that prime contract requirements are effectively deployed and communicated to all staff through well-defined processes, systems, and tools. We help PNNL operate in compliance with all necessary requirements and maintain high standards of information management.
Requirements Management: Helps programs analyze and document all applicable requirements, whether imposed by laws, contracts, or internally developed business rules, and associate them with appropriate implementations (e.g., training, procedures, systems).
Prime Contract Management: Coordinates, manages, and publishes all contract changes. Additionally, our team oversees the tracking and management of all formal correspondence and associated actions, including incoming and outgoing communications and contract deliverables.
Content Management: Facilitates the creation and management of Lab-level requirements-based content (e.g., policies and procedures) by translating legal and scientific terminology into plain language instructions. Our team also supports the planning and management of hazardous activities, so that work is performed safely and in compliance with requirements.
Records Management: Provides consulting and support services to help staff capture, organize, retrieve, use, archive, and appropriately dispose of key information and records.
Rockstar Rewards:
Employees and their families are offered medical insurance, dental insurance, vision insurance, robust telehealth care options, several mental health benefits, free wellness coaching, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, relocation, backup childcare, legal benefits, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company-funded pension plan* and may enroll in our 401 (k) savings plan with company match*. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
- Research Associates excluded.
**All benefits are dependent upon eligibility.
Click Here For Rockstar Rewards
Responsibilities:
This position will support the creation, revision, and configuration control of Lab-level procedures; and will assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may also include other special assignments to work with teams across the Requirements & Records Management organization. This position will be responsible for using a variety of administrative, analytical, and technical methods and unique tools to help maintain the quality and reliability of PNNL’s requirements-based processes and controls.
About You
If you love information, are comfortable with technology, thrive in a collaborative environment, and want to help shape the future of content management at PNNL, this opportunity is right for you! If you are highly motivated, detail oriented, and are dedicated to improving the reliability and delivery of digital information, we want you on our team!
About the Team
This position is part of a team that partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. We are a small, talented, and motivated team of professionals who are passionate about transforming complex information into easy-to-read instructions.
-
Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver Lab-wide procedures to support PNNL’s mission.
-
Ensure that appropriate requirements, procedures, controls, and other requirements-based information is updated and available to staff and delivered in accordance with plain language standards.
-
Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.
-
Provide excellent customer service while helping staff find, update, or create procedures.
-
Administer the configuration of content in multiple environments (e.g., review, production, archive).
-
Maintain domain knowledge of Lab-wide procedures.
-
Provide guidance, support, and training to staff about content management best practices.
Qualifications:
Minimum Qualifications:
Preferred Qualifications:
-
Degree in English, Technical Writing, Library Science, Information Management, Information Architecture, Knowledge Management, Communications or closely related discipline.
-
Basic understanding of policies, procedures, and technical work documents.
-
Experience working in configuration, content, or document management.
-
Excellent customer service skills and experience troubleshooting and resolving customer issues.
-
Basic technical knowledge of HTML and web publishing.
-
Experience using Microsoft Office Suite, SharePoint, Visio, Confluence, and Adobe Acrobat Professional (i.e., create and edit PDFs).
-
Experience logging and tracking work (e.g., using service or "ticketing" software such as Jira, Confluence, ServiceNow).
-
Hands-on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, custom developed tools).
Great attention to detail and ability to suggest procedure improvements based on internal standards.
-
Hazardous Working Conditions/Environment:
None
Additional Information:
Not Applicable.
Testing Designated Position (TDP):
This is not a Testing Designated Position (TDP).
About PNNL:
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence and Equal Employment Opportunity:
Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer.
Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without regard to race, religion, color, sex, national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at
[email protected].
Drug Free Workplace:
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.
HSPD-12 PIV Credential Requirement:
As a national laboratory, PNNL is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require new employees to obtain and maintain a HSPD-12 Personal Identify Verification (PIV) Credential. To obtain this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
For foreign national candidates:
If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) Federal risk determination to maintain employment. Once you meet the three-year residency requirement thereafter, you will be required to obtain a PIV credential to maintain employment. The tier of federal background investigation required to obtain the PIV credential will be determined by job duties at the time you become eligible for the PIV credential.
