Organization Background
Founded in 1927, Greater Lafayette Commerce (GLC) is a trusted leader in uniting business, government, education and community efforts to strengthen the region. GLC serves as both the chamber of commerce and leads nonprofit economic development for Lafayette, West Lafayette, and Tippecanoe County. With a staff of 13, GLC delivers a wide range of programming – from business advocacy and workforce development to investment attraction and regional marketing.
At its core, GLC is a relationship-driven organization committed to helping businesses succeed and ensuring Greater Lafayette remains one of the best places in the country to live, work, and grow.
Position Summary
The Member Engagement Coordinator is responsible for delivering meaningful touchpoints that strengthen member relationships and maximize the value of membership. This role leads member communications, coordinates key membership and milestone events, manages member-facing resources and programs, and works to ensure members remain informed, engaged, and connected to the Greater Lafayette business community. Through consistent outreach and exceptional service, this position helps drive member satisfaction and retention, and supports GLC's mission of advancing economic and community prosperity.
This role is well suited for someone who:
- Enjoys building relationships and helping others succeed.
- Communicates clearly and professionally with a wide range of business leaders and members.
- Enjoys balancing project management with personal interaction.
- Is proactive, dependable, and comfortable taking ownership of recurring programs and processes.
- Thrives in a fast-paced environment with multiple priorities & deadlines and diverse workdays.
- Takes pride in creating positive experiences and memorable events.
- Is highly organized and detail-oriented while maintaining a friendly, service-minded approach.
- Enjoys being a reliable point of contact that others trust.
- Accomplishes tasks both independently and with direction.
- Works harmoniously, enthusiastically, and cooperatively with a team.
- Is comfortable meeting new people and socially approachable.
- Handles interruptions and changing situations.
- Values teamwork, service and follow-through.
- Has genuine interest in community development and the mission of Greater Lafayette Commerce.
Key Responsibilities
- Targeted Member Engagement Communications
- Manage Milestone & Membership Events
- Member Resource Management
- Member Retention & Relationship Management
- Member Information & Frontline Support
Targeted Member Engagement Communications
- Coordinate and execute recurring member communications and engagement campaigns including new member onboarding, Connectors, Rise & Shine, Membership 101, and Info Hub communications.
- Serve as contact for valued President's Circle Members.
- Develop timely and relevant touchpoints that increase awareness and utilization of member benefits.
- Maintain accurate communication lists and support member outreach efforts.
Manage Milestone & Membership Events
- Coordinate ribbon cuttings, grand openings, anniversaries, and other milestone celebrations.
- Serve as the primary point of contact for milestone event logistics and execution.
- Effectively notify elected officials and stakeholders.
- Plan and execute member engagement programs including Connectors, Small Business of the Month,President's Circle Luncheons, and other assigned events.
- Coordinate event logistics, registrations, communications, and follow-up.
- Work collaboratively with staff and members to ensure high-quality and welcoming experiences.
Member Resource Management
- Maintain and promote member resources and engagement tools, including the Member Info Hub and GLC App.
- Assist members in accessing and utilizing benefits, directory listings, and engagement opportunities.
- Support data accuracy and member account maintenance.
Member Retention & Relationship Management
- Build strong relationships through proactive outreach and regular touchpoints.
- Monitor member engagement and identify opportunities to reconnect or increase participation.
- Support retention efforts by helping members understand and maximize the value of their investment.
Member Information & Frontline Support
- Serve as primary point of contact for incoming phone calls and inquiries submitted through the organization's information email account.
- Respond directly to questions and requests when appropriate, or route inquiries to the appropriate staff members to ensure timely follow-up.
- Provide friendly, professional customer service that creates a positive first impression for members, prospective members, and community stakeholders.
- Maintain awareness of organizational programs, events, and resources to effectively assist and connect individuals with the information they need.
- Support a culture of responsiveness and exceptional member service across the organization.
The Ideal Candidate
This role is designed for someone who genuinely enjoys helping people, takes pride in being dependable, and finds satisfaction in creating positive experiences and strong relationships.
- A bachelor's degree or equivalent professional experience preferred.
- Two or more years of experience in customer service, relationship management, communications, event coordination, or a related field.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Demonstrated attention to detail and follow-through.
- A professional, responsive communicator who works effectively with employers and internal partners ina collaborative, team-oriented environment.
- Proficiency with Microsoft Office and CRM or database systems.
- A valid driver's license and reliable personal transportation to attend off-site meetings and events.
- Present a professional appearance, demeanor, and attitude.
- Occasional early morning, evening, and off-site event attendance required.
- Commited to maintaining the highest sensitivity to to professional ethics and culture diversities -treating all people equally and respectfully.
- A positive attitude and genuine passion for serving members and building the Greater Lafayettecommunity.
Work Culture
GLC offers a collaborative, mission-driven environment where team members support one another and work closely with community leaders and employers. This role involves meaningful responsibility, steady interaction with partners, and clear opportunities to grow professionally through experience and trust.
References and Background Check
Candidates will undergo a background and reference check. Once strong mutual interest is established, applicants will be asked to provide a list of references. If an offer is extended prior to the completion of these checks, it will be contingent upon their satisfactory completion.
All inquiries and applications will be handled confidentially.
How to Apply
Interested candidates should submit a resume and brief statement of interest.
Amy Sundell
Director of Member Engagement
Greater Lafayette Commerce
[email protected]
Job Type: Full-TimeWork
ocation: In Person
Salary: $40,000-$50,000
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Greater Lafayette Commerce is an Equal Opportunity Employer
Greater Lafayette Commerce
337 Columbia Street – Lafayette, IN 47901
PO Box 348 – Lafayette, IN 47902
Tel (765) 742.4044
Fax (765) 742.6276
- www.greaterlafayettecommerce.com
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
