Organizational Overview:
Tenfold’s mission is to spark the power in all people to achieve equitable housing and financial security. We provide a broad continuum of housing and financial services for Lancaster County households, including emergency housing, supportive housing, housing counseling, eviction and foreclosure prevention, homebuyer education and lending, financial education, community lending, and neighborhood-based initiatives.
Tenfold is focused on converting housing crisis into long-term stability. Our Housing Stability strategy uses one shared outcome as a guide for organizational decision making: whether households remain housed after Tenfold’s intervention. This strategy connects all parts of the organization around a common purpose—helping people move from crisis to stability through placement, stabilization, prevention, and growth.
The Barshinger Empowerment Center (BEC) is central to this strategy. Through housing counseling, education, financial coaching, eviction and foreclosure diversion, homeownership support, partner-based service delivery, and neighborhood-based connection to Tenfold’s SoWe and community development work, the BEC provides practical interventions that help households sustain housing and avoid repeat crisis. The Director of Housing Counseling and Education is a critical leadership role responsible for strengthening this work, integrating it across Tenfold’s service model, supervising staff, ensuring quality and compliance, building partnerships, and translating strategy into measurable client outcomes.
A. Basic Function: Provide strategic and operational leadership for the Barshinger Empowerment Center (BEC), Tenfold’s centralized housing counseling, education, and stabilization function. This position oversees housing counseling and education activities that support Tenfold’s Housing Stability strategy by helping households prevent displacement, sustain housing, prepare for homeownership, and build long-term financial capacity. The Director supervises staff, ensures compliance with HUD Housing Counseling and other funder requirements, strengthens cross-department referral pathways, develops partnerships, monitors client outcomes and program performance, supports funding and revenue strategies, and serves as a public representative of the BEC.
B.Essential Functions:
1. Lead and strengthen the BEC’s housing counseling and education service model in alignment with Tenfold’s Housing Stability strategy, including services that support placement, stabilization, prevention, and growth for households across the housing continuum.
§ HUD Housing Counseling services, including rental, pre-purchase, post-purchase, mortgage default, foreclosure prevention and diversion, eviction diversion, fair housing consultation, and financial capability counseling.
§ Housing education activities, including homebuyer education, rental readiness education, financial education, and partner-based workshops that create clear pathways into counseling and other Tenfold services.
§ Homeownership Center activities, including pre-purchase counseling, homebuyer education, matched savings, down payment assistance referrals, and coordination with Tenfold Community Lending.
§ Mortgage foreclosure prevention and diversion services that help homeowners resolve default, avoid foreclosure when possible, and sustain long-term housing stability.
§ Eviction prevention and diversion services, including court-based partnerships, outreach, landlord/tenant problem solving, client action plans, and connections to financial assistance or legal supports when available.
§ Internal and partnership-based delivery of housing counseling and education services to support other Tenfold programs, employer or community partners, property managers, and other referral pipelines.
§ Debt management, credit counseling, budgeting, savings, and financial coaching services that support housing stability and reduce repeat crisis intervention.
§ Program compliance, quality assurance, documentation, reporting, and continuous improvement across all counseling and education activities.
2. Supervise BEC counseling, education, intake, and support staff. This includes hiring, onboarding, supervision, coaching, performance management, monitoring progress toward program goals and KPIs, and ensuring staff maintain required certifications, documentation standards, and professional practice expectations.
3. Own program performance and impact measurement for the BEC, including setting program scorecards, monitoring client service volume, tracking housing stability outcomes, reviewing staff performance data, and using data to improve service delivery.
4. Assume primary responsibility for compliance with HUD Housing Counseling, PHFA, NFCC, CDBG, county, city, and other applicable funding or certification requirements, including timely completion of quarterly, annual, and ad hoc reports.
5. Explore funding opportunities, support grant writing, develop fee-for-service or partnership-based revenue models, and align program growth with sustainable funding strategies.
6. Develop, implement, and maintain standard operating procedures that support consistent client pathways, clear program goals, quality case documentation, file review, referral handoffs, and compliance with best practices.
7. Together with the Chief Impact Officer (CIO) and staff, set annual program goals and objectives for the BEC that cascade from Tenfold’s organizational priorities and Housing Stability outcome metrics. Identify service changes, new program opportunities, and staffing needs, and make recommendations for implementation.
8. Collaborate with the Development Department to produce outreach materials, maintain accurate website and referral information, support funding applications, and tell the story of the BEC’s role in ending housing instability.
9. Build and maintain strong working relationships with internal teams and external partners, including Tenfold programs, courts, legal partners, funders, lenders, property managers, employers, community organizations, NFCC, PHFA, Navicore, and other related agencies.
10. Serve as the BEC lead for integrating housing counseling and education services into Tenfold’s SoWe and community development work, ensuring neighborhood-based initiatives are connected to practical pathways for housing stability, financial capability, and homeownership readiness.
11. Together with the CIO, develop and monitor annual budgets, ensure expenses align with program strategy, maximize allowable billing and contract drawdown, and connect staffing plans to program growth and revenue expectations.
12. Learn and maintain an up-to-date working knowledge of the data management systems used in the BEC, including systems used for counseling, education, billing, referrals, and outcome tracking, and ensure staff are appropriately trained.
13. Represent Tenfold and the BEC in the community, promote counseling and education services, and present the BEC’s work as part of Tenfold’s broader continuum to end housing instability.
14. Demonstrate commitment to Tenfold’s core values: We Value Empowerment; We value Innovation; We Value Integrity; We Value Diversity, Equity and Inclusion; We Value Teamwork
C. Other Functions:
1. Ensure the BEC functions are an integrated part of Tenfold’s overall service model, including effective referral pathways, warm handoffs, shared client goals, and coordinated supports with emergency housing, supportive housing, landlord/tenant resources, lending, development, communications, and community initiatives.
This role is vital in empowering communities through education and strategic guidance while ensuring our programs operate efficiently within regulatory frameworks. Join us in making a lasting impact by fostering safe, affordable housing opportunities for all!
Required Knowledge, Skills, and Abilities:
1. A bachelor’s degree in business administration, social work, human services, public administration, nonprofit management, finance, or related field. Other bachelor’s degrees may be considered if the candidate has strong housing counseling, program management, financial coaching, or administrative leadership experience.
2. Five years of progressively responsible experience in housing counseling, financial coaching, human services, nonprofit program management, credit or financial management, or a related field, including at least three years of supervisory experience.
3. Experience with HUD Housing Counseling, housing stability programs, eviction prevention, foreclosure prevention, homeownership services, financial capability services, case management, or similar client-centered service models.
4. Demonstrated leadership ability to supervise, motivate, coach, hold staff accountable, manage change, build partnerships, promote services, and administer complex programs.
5. Demonstrated skills using Microsoft Office Suite, especially Excel, Word, Teams, and Outlook, and the capacity to learn and manage data systems used for client documentation, billing, reporting, and performance tracking.
6. Must obtain and maintain all program-related professional certifications that are required, including HUD Housing Counselor Certification if not already certified.
7. Analytical ability to develop programs that meet client and community needs, interpret program data, manage budgets, assess risk, make sound financial and administrative decisions, and respond appropriately to problems and concerns.
8. Verbal, listening, facilitation, and writing skills to communicate effectively and in a timely manner with clients, staff, funders, creditors, banks, courts, landlords, partner organizations, and community contacts.
9. Demonstrated sensitivity to people with varied economic, racial, cultural, linguistic, housing, and lived-experience backgrounds.
10. Commitment to empowering people to build skills, solve problems, reduce housing instability, and sustain progress after Tenfold’s intervention.
11. Ability to establish respectful, client-centered relationships that help people gain skills, confidence, housing stability, and financial capacity.
12. Ability to work collaboratively across departments and with external service providers, courts, funders, landlords, lenders, employers, and community partners.
13. Ability to set appropriate limits.
14. Ability to translate organizational strategy into program goals, staff expectations, performance measures, and practical operating routines.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Education:
Work Location: In person
