Top 20271 Managers, All Other Jobs in Las Vegas, NV

Operations Manager - Contact Center
TELUS Digital —Las Vegas, NV
- $60,000 - $70,000 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Budgeting
Quick Apply
Special Agent
Federal Bureau of Investigation —Las Vegas, NV
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
8d
Special Agent: Psychology/Counseling Expertise
Federal Bureau of Investigation —Las Vegas, NV
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
8d
FBI Special Agent: Data Science & Intelligence Expertise
Federal Bureau of Investigation —Las Vegas, NV
- $99,461 - $128,329 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
7d
Customer Deployment Specialist
Deloitte —Las Vegas, NV
- $105,400 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
Record Clerk
Pacific Lighting —Las Vegas, NV
- $45 - $60 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Special Agent: Healthcare Services/Medical Background
Federal Bureau of Investigation —Las Vegas, NV
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
8d
FBI Special Agent: Healthcare/Medical Expertise
Federal Bureau of Investigation —Las Vegas, NV
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
7d
Special Agent: Education/Teaching Expertise
Federal Bureau of Investigation —Las Vegas, NV
- $103,236 - $133,200 a year
- Full-time
- Mid-level
- Education
- Travel
8d
Manager I - Compliance
Mission Support and Test Services —North Las Vegas, NV
- $126,984.00 - $203,174.40 a year
- Full-time
- Senior level
- Paid holidays
- Health insurance
Enterprise Applications Solutions (EAS) Manager
Mission Support and Test Services —North Las Vegas, NV
- $126,984.00 - $203,174.40 a year
- Full-time
- Senior level
- Paid holidays
- Health insurance
Administrative Assistant
HSG, LLC —Las Vegas, NV
- $32.98 an hour
- Full-time
- Spanish
- High school
- Ability to walk for extended periods
Employee Service Center Representative (Part-Time) - Sphere
Sphere Entertainment Group, LLC —Las Vegas, NV
- $27 an hour
- Part-time
- Microsoft Excel
- Oracle
- Administrative experience
- Paid jury duty
Quick Apply
Medicaid Eligibility Advocate
Sunrise Hospital and Medical Center —Las Vegas, NV
- $20.25 - $30.38 an hour
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Customer Operations Communication Specialist
Allegiant Air —Las Vegas, NV
- $25.00 - $28.80 an hour
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Travel reimbursement
- Profit sharing
11d
Prime Contract Compliance Program Manager I
Mission Support and Test Services —North Las Vegas, NV
- $126,984.00 - $203,174.40 a year
- Full-time
- Senior level
- Paid holidays
- Health insurance
Leadership Training Specialist
HCA Healthcare —Henderson, NV
- $58,988.80 - $91,998.40 a year
- Full-time
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Services Associate, Contracts and Procurement Services (CSS)
Deloitte —Las Vegas, NV
- $57,200 - $105,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- ERP systems
9d
Visual Merchandising Manager - Las Vegas
Louis Vuitton —Las Vegas, NV
- $85,000 - $95,000 a year
- Sales
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
Customer Experience Coach
Serenity Mental Health Centers —Henderson, NV
- $23 - $30 an hour
- Full-time
- Background check
- Customer service
- Caregiving
- Paid training
- Paid holidays
Quick Apply

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Operations Manager - Contact Center

TELUS Digital -
Las Vegas, NV

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Teamwork
Fiscal management
Resource allocation (project management tasks)
Operations management
Managing teams in a customer support role
Large-scale organizational change management
Coaching
Operations transformation
Workplace dispute resolution
Performance feedback (performance evaluation method)
Leadership development
High school diploma or GED
Team development
Data interpretation
Budgeting
Operational excellence initiatives
Productivity software
Technical Proficiency
Operations planning
Cross-functional communication
Organizational budget management
Time management
Team building

Full Job Description

The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.

Distinguishing Characteristics:

A successful Operations Manager demonstrates an exceptional balance of strategic vision and tactical execution, combining emotional intelligence with business acumen. They excel at leading through complexity, making decisive decisions while maintaining empathy and building trust across all organizational levels. Their leadership style is marked by calm resilience under pressure, enabling them to navigate change while keeping teams focused and motivated. What sets them apart is their ability to simultaneously drive results and develop people – maintaining high performance standards while creating an environment of growth and support. They demonstrate masterful situational awareness, knowing when to provide structure and when to allow flexibility, all while ensuring business objectives are met through data-informed decision-making and collaborative problem-solving. Their success stems from a unique combination of operational excellence and people-centric leadership, allowing them to transform strategic vision into tangible results while building high-performing, engaged teams.

Specific Responsibilities May Include:

Achievement of intraday, daily, weekly and monthly SLA targets
Attend, manage or organize disciplinary procedures as required
Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service
Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately
Contribute at varying levels of involvement in operational projects and initiatives
Manage day to day operations and ensure that all daily and periodic activities are completed as planned
Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets
Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention
Leverage Training organization to ensure expectations are aligned
Partner with Workforce Management to support SLAs
Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction
Provide leadership, direction, develop and maintain team morale
Available 24 x 7 for escalations or other issues requiring immediate attention

Required Experience, Skills & Competencies:

Qualifications

2+ years of managerial experience with multi-team leadership expertise (digital-first environment preferred)
High school diploma or equivalent

Leadership & Management Skills

Expertise in managing complex, multi-team systems and processes
Strategic team oversight, workforce optimization, and effective resource allocation
Expert conflict resolution and team dynamics management
Ability to lead organizational change and transformation initiatives
Advanced coaching capabilities for team growth and development
Ability to translate organizational vision and strategy into actionable team objectives

Analytical & Strategic Thinking

Strong analytical skills with data-driven performance tracking and analysis
Strategic thinking and risk assessment capabilities
Advanced budget and financial management acumen
Ability to analyze complex situations and develop effective solutions

Communication & Interpersonal Skills

Strong communication skills across all levels of the organization
Ability to influence and align multiple stakeholders
Constructive feedback delivery and strategic verbal reasoning capabilities
Strong collaborative relationship-building skills

Personal Attributes

Exceptional organizational skills, attention to detail, and time management
Resilience, accountability, and reliability in all aspects of work
Ability to maintain composure and effectiveness under pressure
Adaptability to change and comfort in ambiguous environments
Self-motivation and initiative in pursuing improvements
Emotional intelligence, empathy, and positive outlook
Commitment to continuous learning and professional development

Technical Skills

High proficiency with MS Office suite
Advanced data analysis, interpretation, and precision-focused detail management

Preferred Experience, Skills & Competencies:

Contact Center Experience
Experience as a leader in a call center environment

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

Managers, All Other jobs in Las Vegas, NV

Operations Manager - Contact Center

Special Agent

Special Agent: Psychology/Counseling Expertise

FBI Special Agent: Data Science & Intelligence Expertise

Customer Deployment Specialist

Record Clerk

Special Agent: Healthcare Services/Medical Background

FBI Special Agent: Healthcare/Medical Expertise

Special Agent: Education/Teaching Expertise

Manager I - Compliance

Enterprise Applications Solutions (EAS) Manager

Administrative Assistant

Employee Service Center Representative (Part-Time) - Sphere

Medicaid Eligibility Advocate

Customer Operations Communication Specialist

Prime Contract Compliance Program Manager I

Leadership Training Specialist

Services Associate, Contracts and Procurement Services (CSS)

Visual Merchandising Manager - Las Vegas

Customer Experience Coach

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