Top 1 Computer Network Support Specialists Jobs in Lima, OH

Technical Support Agent
CORA Physical Therapy —Lima, OH
- $21 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Computer networking
- Paid holidays
- Disability insurance
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6d

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As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and…
$21 an hour
Quick Apply
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Technical Support Agent

CORA Physical Therapy -
Lima, OH

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Job Details

$21 an hour
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Leadership training provided
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Hardware maintenance
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Computer networking
Peripheral hardware support

Full Job Description

Technical Support Specialist

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact.

Why Choose CORA

Competitive Pay - Your skills and dedication are recognized.
Time Off - Generous paid time off that grows with tenure and paid holidays.
Full Benefits Package - Medical, dental, vision, disability & life insurance.
401(k) Program - Invest in your future.
Tuition Reimbursement - Continue your education without the burden.
Professional Development - Internal career growth opportunities, leadership training, and mentorship.
Benefits vary based on employment type.

What You'll Do

As a Technical Support Specialist at CORA, you’ll:

Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs
Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors
Provide first and second-level support on all enterprise systems platforms
Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions
Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket
Escalate technical support issues to vendors and second level support team following escalation procedures
Update customers and tickets daily and resolve tickets as per the SLA of the ticket
Determine ticket priority based on standard operating procedure or input from management
Maintain desktop computers, mobile, peripherals and other technology-related devices
Support, diagnose, troubleshoot and resolve a myriad of end-user issues
Perform system audits and analysis to provide recommendations and enhance system function
Facilitate flexibility and ease of learning new systems

What You’ll Need

High School Graduate, Associates Preferred
1-3 years of multi-tiered support experience
Advanced understanding of PC’s, peripherals and networking devices is required
Experience in end-user technical support and troubleshooting preferred
Possesses or working toward A+ or Network+ certifications or equivalent

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

Apply today to become a Technical Support Specialist with a team that sees the best in you.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.

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Technical Support Agent

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