POSITION SUMMARY
The Store Manager is accountable for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention. Work with upper management in executing and enforcing company policies and procedures.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- General Scope of Position: Open and close store based on company guidelines. Know concepts of visual presentation and use this knowledge to executive and maintain merchandise changes. Manage loss prevention practices to safeguard company funds, property and store inventory from internal and external losses. Maintain store appearance including product replenishment, general housekeeping of store and completing opening and closing procedures. Communicate with District Manager in regard to all operational activities.
- Sales Management - Ensure effective execution of all sale promotions. Demonstrate leadership abilities in driving sales productivity. Communicate sales goals daily to all staff members.
- Customer Service - Demonstrate customer service techniques by ensuring a high level of interaction with customers. Train staff how to present and assist customers in merchandise selections. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and cash wrap area is processing customers in a timely manner.
- Merchandise Presentation- Ensure accurate execution of promotional set-up of store. Hands on involvement in floor moves and visual merchandising initiatives. Maintain all wall displays and merchandise using required display fixtures, etc., while using appropriate ladder.
- Human Resources - Ensure that new staff members are trained per company standards. Ensure that hiring practices result in quality staff members. Ensure that substandard performance is addressed with fair and consistent corrective action. Set and communicate clear performance expectations. Train and develop staff. Demonstrate leadership initiative through clear direction. Motivate staff through positive interactions.
- Financial Responsibility- Ensure proper cash control within company policy. Ensure proper banking procedures within company policy. Maintain payroll within established guidelines.
- Loss Prevention- Educate staff members of potential causes of shrink. Ensure compliance with company security and loss prevention policies and programs. Properly operate and ensure that alarm system is kept functional at all times by performing alarm test on a regular basis.
- Store Administration/Maintenance- Maintain neatness and cleanliness of store. Maintain store equipment in proper working condition. Maintain store-level compliance with company standards of safety, security, facility maintenance, and postings/notifications.
POSITION QUALIFICATIONS
Competency Statement(s)
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Energetic - Ability to work at a sustained pace and produce quality work.
- Enthusiastic - Ability to bring energy to the performance of a task.
- Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Management Skills - Ability to organize and direct oneself and effectively supervise others.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Ambition - The drive to achieve personal advancement.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Adaptability - Ability to adapt to change in the workplace.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Ethical - Ability to demonstrate behavior conforming to a set of values and accepted standards.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED) preferred but not required.
Language: Ability to speak, read and write English.
Experience: Based on Store Volume
<1.5M – a minimum of 18 months experience as a Sr. Service Manager or 1 year as an Assistant Store Manager with Melrose or a similar retail environment or 1 year experience as a Store Manager in a similar retail environment. Manage 4 or more staff members.
>1.5M - A minimum of 1 year experience as a Store Manager in a lower volume store at Melrose or a similar retail environment or 18 months experience as an Assistant Store Manager at Melrose or equivalent position in a similar retail environment. Manage 6 or more staff members.
Computer Skills: Ability to operate a POS cash register, calculator, scanner and related equipment.
Other Requirements
Ability to perform high school level math. Ability to speak, read and write English. Work evenings and weekends and holidays, as necessary. Maintain a business-like, professional and well groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18.
PHYSICAL DEMANDS
Physical Demands Lift/Carry
Stand C (Constantly)
Walk F (Frequently)
Sit O (Occasionally)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
Reach Above Shoulder O (Occasionally)
Climb O (Occasionally)
Crawl N (Not Applicable)
Squat or Kneel O (Occasionally)
Bend F (Frequently)
10 lbs or less F (Frequently)
11-20 lbs F (Frequently)
21-50 lbs O (Occasionally)
51-100 lbs N (Not Applicable)
Over 100 lbs N (Not Applicable)
Push/Pull
12 lbs or less O (Occasionally)
13-25 lbs O (Occasionally)
26-40 lbs O (Occasionally)
41-100 lbs N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
WORK ENVIRONMENT
Indoor environment with air conditioning and heat.
