Summary
The Teller is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. This role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.
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Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
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Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.
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Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types
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Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception handling
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Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation
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Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed
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Manage multiple tasks simultaneously while maintaining focus and accuracy in a fast-paced environment
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Identify discrepancies, exceptions, or potential risks and escalate appropriately
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Adhere to all security, audit, and internal control standards
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Deliver professional, courteous, and efficient service while managing frequent interruptions
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Participates in job specific training and other various Bank training programs, as necessary
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Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
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Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
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Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
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Performs other related duties as required and assigned
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
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High school diploma or GED
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Prior banking experience required or a Bachelor’s Degree
- Prior cash-handling experience required
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Demonstrated ability to retain, recall, and consistently apply detailed procedural information
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Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks
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Ability to follow multi-step processes and exercise judgment within established guidelines
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Strong reliability, accountability, and integrity when handling cash and confidential information
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Bilingual in English and Spanish required
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Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)
ORGANIZATION
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This position reports to the Service Manager
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This position does not oversee other positions
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
ATTENDANCE
Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.
Among other things, "good attendance habits" mean the following:
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Be at your workstation ready for work by the start of each workday
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Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
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Take only the time normally allowed for breaks
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Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
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Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.
