Job Description Summary
The Engineer performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The Engineer takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.
Job Details
Position Summary
The Engineer sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to perform routine maintenance and skilled repairs to the building and equipment. The Engineer shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Work Environment
- Interior and exterior of building with potential for guest facing contact.
- Exposure to extreme temperatures inside and outside of the building.
Physical Demands
- Must be able to exert in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Frequent bending, kneeling, climbing, stooping and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.
Education and Experience
- Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc.
- Trade school and/or college course work in related field preferred.
- Experience in a hotel or a related field preferred.
Principle duties and responsibilities (Essential Functions) include:
- Perform general maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, water treatment systems, and swimming pool, etc.
- Perform preventative maintenance on a regular basis and ensure that assigned equipment is maintained and operational.
- Adhere to federal, state and local safety regulations, brand standards and other compliance requirements.
- Report all unsafe conditions or malfunctioning equipment to supervisor.
- Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
- Replenish supplies and inventory in a timely and efficient manner and minimizes waste.
- Take required readings on equipment.
- Replace and program televisions as needed.
- Replace light switches, receptacles, light bulbs and fixtures.
- Paint designated areas and perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc).
- Understand and be able to read blueprints and wiring diagrams.
- Refurbish furniture and fixtures and repair all types of wall coverings.
- Repair and program hotel electronic lock system.
- Deal with reasonable complaints/requests with professionalism and patience.
- Display professional appearance and demeanor at all times.
- Attend departmental pre-shift and mandatory meetings.
- Perform other duties as requested by management.
Qualifications and Skills
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ability to prioritize and multitask.
- Excellent organizational skills and attention to detail.
- Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day and/or to read equipment repair manuals.
- Mathematical skills, including basic math, percentages, quantities, and variances.
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills.
- Prioritization and time management skills.
Additional Information
- Union Membership Local 17
- General RequirementsMust effectively communicate verbally and written with all employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Attend all hotel required meetings and training.Maintain regular attendance in compliance with the hotel's standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.Comply with the hotel's standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.Must be able to cross-train in other hotel-related areas.Must be able to maintain the confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Fundamental Requirements:Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.Ensure that the hotel complies with all local, state, and federal laws.Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction.Supervise the Engineers and ensure they are adequately trained in the customer service program, standard operating procedures, and loss prevention standards.Review guest reviews to ensure that problems are identified and corrected promptly.Ensure compliance with the Americans with Disabilities Act (ADA).Assist as necessary with special projects and renovations.Repair and program hotel electronic lock system.Assist in scheduling preventive maintenance tasks.Physical requirements:Flexible and long hours are sometimes required.Heavy work: Exerting more than 100 pounds of force occasionally, and over 50 pounds of force frequently, and more than 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Must have valid drivers License to assist in driving the Hotel Shuttl
Additional Job DescriptionBenefits
* Pay rate $35.10
Union Property: Pay rate outlined follows contract requirements.
Non-Union: The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Unite Here Local 17
Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
* Medical, Dental and Vision Insurance
* Paid Vacation and Sick Days
* Holidays and Personal Days (Floaters)
* 401(k) Retirement Plan
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Job Type: Full-time
Pay: From $35.10 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
