Top 35 Customer Service Representatives Jobs in Missoula, MT

Customer Service Representative
Ashley Homestore Missoula —Missoula, MT
- From $18 an hour
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
- Paid time off
Quick Apply
Customer Service Representative
R1 RCM, Inc. —Missoula, MT
- $16.12 - $23.21 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Patient Access Customer Service Representative
R1 RCM, Inc. —Missoula, MT
- $16.12 - $23.21 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
12d
Member Experience Associate - $21/hour + Commission
AAA NCNU —Missoula, MT
- $21 an hour
- Full-time
- Hospitality
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Director, Customer Experience
onXmaps —Missoula, MT
- $126,000 - $157,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
LIVE-Call Center Customer Service Specialist
TrailWest Bank —Missoula, MT
- Extended hours
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- 401(k)
Quick Apply
Showroom Sales/ Customer Service Representative
The Masonry Center, Inc. —Missoula, MT
- $18 - $20 an hour
- Full-time
- Merchandising
- Administrative experience
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
6d
Sales Associate / Customer Service Representative
Drybar Shops —Missoula, MT
- From $15 an hour
- Part-time
- Communication skills
- Entry level
- Health insurance
Customer Success Manager
Univision Computers —Missoula, MT
- Full-time
- Hybrid work
- Mid-level
- Office
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Sales Support
Ennis Building Center —Missoula, MT
- $19.15 - $28.65 an hour
- Full-time
- 3 years
- High school diploma or GED
- Construction experience
- Health savings account
- Health insurance
Quick Apply
Customer Service
KFC —Missoula, MT
- Heavy lifting
- Customer service
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
Health Insurance Client Advocate In-Training
Diane Hellman Insurance Inc —Missoula, MT
- $18 - $21 an hour
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
Customer Service Representatives
Pizza Hut —Missoula, MT
- Full-time
- Maintenance
- Cash register
- Quick service & fast food restaurant
Quick Apply
Licensed Client Advocate
Hellman Insurance Agency —Missoula, MT
- $18 - $21 an hour
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
WA CGE Supervisor
Consumer Direct Care Network —Missoula, MT
- Extended hours
- Bilingual
- Background check
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
3d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Missoula, MT
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
13d
Insurance Service Agent - Ukrainian & Russian Speaker
International Insurance Group, Inc. —United States
- $38,000 - $47,000 a year
- Full-time
- Remote
- Background check
- English
- Microsoft Office
- Paid training
- Paid holidays
Quick Apply

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The Customer Service Representative will maintain prompt, efficient and accurate data entry to ensure customer satisfaction.
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Customer Service Representative

Ashley Homestore Missoula -
Missoula, MT

Quick Apply

Job Details

Full-time
From $18 an hour

Benefits

Paid time off

Qualifications

Customer returns handling
Phone communication
Customer service
Microsoft Office
High school diploma or GED
Data entry
Productivity software
Phone etiquette
Continuous process improvement (CPI)
Time management

Full Job Description

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.

Design, Build, Deliver:

Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.

The Customer Service Representative is responsible for providing exceptional service to internal and external customers primarily via phone and email. This position works closely with sales, supply chain planning, credit, transportation, distribution, and other team members to ensure that customer orders, deliveries and questions are dealt with in the most professional manner. The Customer Service Representative will negotiate with customers, marketing specialists and/or other departments as needed to resolve issues and ensure all allocated product is delivered as scheduled.

Customer Service Representatives are also responsible for addressing and resolving customer problems, issues, and concerns in a matter that is satisfactory for the customer as well as the company while keeping customer retention top of mind

The Customer Service Representative will maintain prompt, efficient and accurate data entry to ensure customer satisfaction. This position will exhibit superior customer service by gaining a profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy. This position will provide support and assistance to internal and external customers and can be self-motivated and to be persuasive with customers while keeping customer satisfaction as a guiding factor.

The Customer Service Representative must have the skills and ability to keep emotions under control in order to seamlessly move from one situation to the next.

Essential Functions and Responsibilities:

Professionally communicate with internal and external customers throughout the business day using a variety of methods while simultaneously using the computer to check on orders, delivery information, product availability and other information as requested by the customer
Enter, post, process and manage customer orders for finished goods and replacement parts per standard operating procedures.
Cancel partial or complete orders as requested by customers or as needed due to discontinuation of items. Manage and maintain orders to ensure replacements, shortages, below minimums, discontinued items, must ship complete orders, crossed items/orders and others are all addressed and handled appropriately to ensure a clean order base.
Collaborate with customers and marketing specialists on product returns, negotiate to try to get the customer to keep, or issue a return authorization as needed. For returned items, work with other customers and marketing specialists to resell the product to prevent the return of the product to the distribution center.
Negotiate with customers, marketing specialists and/or other departments as needed to ensure all allocated product is delivered and/or picked up as scheduled.
Address and handle internal and external customer issues, concerns and inquiries in the most professional manner. Quickly make decisions to assist customers and solve problems based upon generally established guidelines with understanding that on rare occasions, it may be necessary to make exceptions. Follow-up as needed to ensure completion, resolution and customer satisfaction.
Ensure customer information such as contact information, address, phone number, delivery availability, etc., is accurate and current.
Develop and maintain a good understanding of product knowledge to ensure the product is ordered correctly to complete sets as the customer requires. This information constantly evolves requiring continuous learning to be able to provide correct information to customers.
Effectively move from one call to the next treating each caller as if they are the most important person at that moment. Provide them with undivided attention and assistance. When difficult situations arise, leave them behind when moving on to the next customer.
Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

JOB REQUIREMENTS

Education:

High School Diploma, or equivalent, Required

Experience:

1-2 years’ retail or customer service/call center experience

Knowledge, Skills, and Abilities:

Excellent oral and written communication skills
Excellent interpersonal skills
Professional telephone etiquette
Strong attention to detail
Proficient computer skills, including experience with Microsoft Office Suite, internet
Excellent analytical and problem-solving skills
Manage multiple tasks and priorities simultaneously
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Work as a team to improve methods and exceed established goals
Able to adapt to change
Work independently as well as in a team environment
Able to handle high-stress situations or elevated situations
Display empathy, understanding, and patience with employees and external customers
Effective time management and organizational skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Problem solve, make decisions and perform under strong demands in a fast-paced environment
Respond professionally in situations with difficult customer issues or inquiries

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Communication method(s) used:

Email
Phone
In person

This Job Is:

A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
Open to applicants who do not have a college diploma

Work Remotely

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Paid time off

Shift:

8 hour shift
Day shift
No nights

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Customer Service Representatives jobs in Missoula, MT

Customer Service Representative

Customer Service Representative

Patient Access Customer Service Representative

Member Experience Associate - $21/hour + Commission

Director, Customer Experience

LIVE-Call Center Customer Service Specialist

Showroom Sales/ Customer Service Representative

Sales Associate / Customer Service Representative

Customer Success Manager

Sales Support

Customer Service

Health Insurance Client Advocate In-Training

Customer Service Representatives

Licensed Client Advocate

WA CGE Supervisor

Branch Operations Supervisor - Commercial Insurance

Insurance Service Agent - Ukrainian & Russian Speaker

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