Top 34 Computer User Support Specialists Jobs in Naples, FL

IT Support Specialist
Entech —Bonita Springs, FL
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
IT Support Specialist
Entech Computer Services LLC —Naples, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Gamma Tech Services —Naples, FL
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid training
- Health insurance
Accounts Payable Specialist I
Arthrex —Naples, FL
- Word processing
- Basic math
- Continuous improvement
- Paid parental leave
- Health insurance
8d
Payroll Specialist - AI Trainer
DataAnnotation —Naples, FL
- $50 - $100 an hour
- Part-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Accounts Receivable Specialist - AI Trainer
DataAnnotation —Naples, FL
- $50 - $100 an hour
- Part-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Advanced Application Analyst - Epic Resolute Professional Billing
Lee Health —Fort Myers, FL
- $90,667 - $117,852 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Public Health
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Naples, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
FMS/AMS SPECIALIST IV - 55012494
The State of Florida —Fort Myers, FL
- $71,413.27 - $92,418.07 a year
- Full-time
- Background check
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
HRIS Specialist
NCH —Naples, FL
- Full-time
- Microsoft Access
- System design
- Mid-level
Xfinity Field Sales Professional
Comcast Corporation —Fort Myers, FL
- $41,488 - $81,238 a year
- Overtime
- Ability to walk for extended periods
- Mid-level
- Residential
Clinical Specialist Pharmacy Maternal, Neonatal & Ped Med NN
NCH Healthcare System —Naples, FL
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Clinical Specialist Pharmacy Maternal, Neonatal & Ped Med NN
NCH —Naples, FL
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Patient Care Specialist II, PRN
Millennium Physician Group, LLC —Bonita Springs, FL
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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IT Support Specialist
Entech Computer Services LLC —Naples, FL
Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone /…
$50,000 - $60,000 a year
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IT Support Specialist

Entech -
Bonita Springs, FL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Azure
Basic math
English
Public Cloud
Windows
Printer (troubleshooting support)
Hyper-V
IPv6
High school diploma or GED
SQL
Driver's License
Cloud service support
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Server virtualization
Networking equipment (troubleshooting support)
macOS
Productivity software
VPN management
Technical Proficiency
Server hardware support
Active Directory management
Mobile devices

Full Job Description

Description

Full-Time

Exempt

Position Summary

Support Engineers (IT Support Specialists) are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate. Support Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Essential Duties and Responsibilities

Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction.
Effectively communicate the scope of work for all hourly clients.
Work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.

Required Technical Skills

Intermediate proficiency in and ability to troubleshoot:
Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications.
Microsoft Office Suite
Email and Mobile Device connectivity
Basic proficiency in and the ability to troubleshoot:
Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008– 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Microsoft 365 and Microsoft Azure

Required Skills and Abilities

Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
Ability to perform basic math computations.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to maintain composure and handle stressful situations.
Must be detail oriented, organized, multi-task oriented and possess excellent communication skills.

Education and Experience

High School Diploma or GED (Two years college or equivalent work experience preferred).
One to two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

CompTIA A+ or Equivalent
CompTIA Network+ or Equivalent preferred

Benefits:
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Apply Now

Refine Your Search

Computer User Support Specialists jobs in Naples, FL

IT Support Specialist

IT Support Specialist

IT Support Specialist

Accounts Payable Specialist I

Payroll Specialist - AI Trainer

Accounts Receivable Specialist - AI Trainer

Advanced Application Analyst - Epic Resolute Professional Billing

Seasonal, Operations Technical Specialist (Part Time)

FMS/AMS SPECIALIST IV - 55012494

HRIS Specialist

Xfinity Field Sales Professional

Clinical Specialist Pharmacy Maternal, Neonatal & Ped Med NN

Clinical Specialist Pharmacy Maternal, Neonatal & Ped Med NN

Patient Care Specialist II, PRN

Military Service - U.S. Navy, Information Technology Professional

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