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Front Desk Agent

Innovation Hotel -
Naples, FL

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Visitor query response
Hotel and accommodations payment processing
Confidential information handling
Proactive hotel and accommodations guest assistance
Passenger baggage assistance
Hotel policy compliance
Phone communication
Greeting customers
Hotel and accommodations guest luggage handling
Answering guest questions
High school diploma or GED
Hotel room assignment management
Decision making
Clean workspace maintenance
OPERA
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

Essential Functions

Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
Process mobile arrivals and execute flawless service in remote check in area.
Ability to engage and navigate high tech amenities and applications.
Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
Assist with guest luggage and receive, store, and deliver both luggage and mail.
Respond to guest inquiries.
Follow scheduled shifts and follow break and lunch requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Report any suspicious activity or unusual items in room.
Report any irregular behavior from guests in public areas and or in room.
Ability to take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of work area.

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality experience preferred
Previous Opera PMS experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written

Physical Demands

Ability to sit or stand for extended periods of time.
Ability to bend.
Ability to lift, pull 40 lbs.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to work long hours as needed.

Mental Demands

Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities within the office, the hotel, and the community.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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Refine Your Search

Lodging Managers jobs in Naples, FL

Front Desk Agent

Bartender (Part Time)

Director of Finance

Server Assistant (Part Time)

Room Attendant

Part Time Hotel Maintenance | Residence Inn Naples

Mobile Assistant Manager - Bonita Springs

Rebar Fabrication Site Superintendent

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We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

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