Top 3 Public Safety Telecommunicators Jobs in New Haven, CT

Public Safety Dispatcher
Southwest Regional Communications Center —Shelton, CT
- $26 - $33 an hour
- Weekends as needed
- Background check
- CPR Certification
- BLS Certification
- Paid training
- Health insurance
Quick Apply
7d
Dispatcher/ ERS Telecommunicator
City of West Haven —West Haven, CT
- High school diploma or GED
- Driver's License
- Entry level
Quick Apply

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Dispatcher/ ERS Telecommunicator
City of West Haven —West Haven, CT
Do you have a valid driver's license and a high school diploma or GED? Receives & promptly transmits emergency & non-emergency calls to ensure that the public (…
Quick Apply
Public Safety Dispatcher
Southwest Regional Communications Center —Shelton, CT
Answer and process incident information from routine and 911 calls to determine appropriate response actions. Maintain continuous communication with field units…
$26 - $33 an hour
Quick Apply
7d

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Experienced 911 Dispatcher
Delaware County, OH —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
12d
Experienced 911 Dispatcher
Delaware, County of (OH) —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
13d

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Public Safety Dispatcher

Southwest Regional Communications Center
Shelton, CT

Quick Apply

Job Details

Full-time
$26 - $33 an hour
7 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Dependent health insurance coverage
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Teamwork
Emergency call-taking protocols
Emergency medical dispatch
Radio communication systems
Dispatching for fire emergencies
High school diploma or GED
Telephone systems
Typing

Full Job Description

Position Summary:

The Public Safety Dispatcher is responsible for coordinating and directing emergency and non-emergency response resources for fire and emergency medical services. This position plays a critical role in public safety communications by receiving incident information, prioritizing requests for service, and dispatching appropriate resources in a timely and accurate manner. The Public Safety Dispatcher must demonstrate strong decision-making skills, maintain situational awareness, and communicate clearly and effectively to support coordinated emergency response operations.

Essential Duties and Responsibilities:

Answer and process incident information from routine and 911 calls to determine appropriate response actions.
Dispatch and coordinate fire and emergency medical service resources in accordance with established protocols, policies, and procedures.
Maintain continuous communication with field units, supervisors, and partner agencies throughout incidents.
Monitor unit status, resource availability, and incident progression to support effective response and coordination.
Utilize computer-aided dispatch (CAD), radio systems, and other communications technology to manage incidents and document activity.
Provide accurate, timely, and professional information to responders and partner agencies.
Support multi-agency coordination, mutual aid, and large-scale or complex incidents as required.
Remain attentive and adaptable in a dynamic environment, responding appropriately to changing priorities and high-stress situations.
Perform any other duties as required or assigned by the Executive Director or their designee.

Knowledge, Skills, and Abilities:

Strong verbal communication skills and the ability to convey clear, concise instructions under stressful conditions.
Proficiency in multitasking, prioritizing, and maintaining situational awareness in a fast-paced environment.
Ability to type accurately at an appropriate speed to ensure timely data entry and efficient communication.
Familiarity with radio operations, CAD systems, and public safety communications technology.
Ability to apply established procedures, exercise sound judgment, and make time-sensitive decisions.
Capacity to work collaboratively in a team-oriented, mission-driven environment.

Qualifications:

High school diploma or GED required.
At least one year of experience in public safety communications required.
Ability to pass a background investigation, drug screening, and any other required pre-employment evaluations.
Must be able to obtain and maintain all required agency-approved certifications, including Emergency Medical Dispatch (EMD), CPR, and any dispatcher-specific certifications, within agency-defined timeframes.
Availability to work a variety of shifts, including nights, weekends, and holidays, as operational needs require.
Demonstrated ability to remain calm, focused, and effective during high-stress or emotionally charged situations.

Physical Requirements:

Ability to sit for extended periods while operating communication and dispatch equipment.
Manual dexterity to operate keyboards, radios, phones, and computer systems.
Hearing and speech clarity sufficient to communicate effectively by radio and telephone.
Visual acuity to read information on screens, maps, and written materials.
Occasional light lifting or carrying of materials up to 15 pounds.

Additional Information:

This position description is intended to describe the general nature and level of work being performed. It does not constitute an employment contract and does not guarantee continued employment. Duties and responsibilities may be modified or expanded based on operational needs at the discretion of management.

FLSA Status: Hourly, Non-Exempt

Pay Range: $26.00 – $33.00 per hour (top step)

Training Rate: $23.75 per hour during the initial training period

Pay: $26.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Dependent health insurance coverage
Employee assistance program
Health insurance
Life insurance
On-the-job training
Paid time off
Vision insurance

Application Question(s):

Describe your experience working in a public safety communications center. What agencies did you dispatch for (police, fire, EMS), and what CAD or radio systems have you used?

Education:

High school or equivalent (Required)

Experience:

Public Safety Communications: 1 year (Required)

License/Certification:

Emergency Medical Dispatch (EMD) Certification (Preferred)
AHA Basic Life Support (BLS) Provider CPR Certification (Preferred)
State of CT Telecommunicator (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

Quick Apply

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Public Safety Telecommunicators jobs in New Haven, CT

Public Safety Dispatcher

Dispatcher/ ERS Telecommunicator

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