Primary Responsibilities:
Under the direction of the Metering and Revenue Asset Manager or assigned supervisor, Meter Technician II is responsible for the maintenance, installation, removal, troubleshooting and customer inquiries of all of NPU’s Metering Assets.
Example of Duties:
- Works directly with the Metering and Asset Manager in monitoring the health and device performance of the AMI infrastructure, including but not limited to programming, installation and maintenance of all metering related equipment.
- Generates and maintains records and reports, documentations and files for all NPU’s metering assets including but not limited to AMI infrastructure, utility services and systems.
- Perform all the duties of an Apprentice Technician, Meter Technician I as required to meet the needs of customers and ensure timely collection of meter data.
- Handles customer’s account inquiries and assists other team members in doing the same.
- Reviews assigned data integrity reports including but not limited to high/low consumption, zero readings, vacant location consumption, estimated reading and skipped readings.
- Checks meter installations for plumbing, wiring, or meter malfunctions, and reports defects to assigned supervisor when detected.
- Checks meter readings and installations for possible tampering or theft and reports findings to a supervisor.
- Deactivates and activates all NPU’s metering assets.
- Lights natural gas heating, cooking, and other miscellaneous appliances.
- Installs, disconnects, removes and maintains all AMI equipment and metering assets, including but limited to CT’s and PT’s.
- Ability to obtain and maintain all necessary OQ’s.
- Ability to operate within the NPU Natural Gas O&M policies.
- Must be able to perform the duties of a Meter Technician I and AMI System Specialist.
Other Related Duties:
- Be available nights and weekends occasionally to provide support for customers.
- Participate actively in the NPU occupational health and safety program and promote safe practices for all NPU workers.
- Perform related duties as assigned.
Qualifications:
Education and Experience:
Associates degree in a related technical field with four years’ experience in electric or natural gas
or
Graduation from a technical school in a related field with four years’ experience in
electric or natural gas
or
Six years’ experience in electric and gas field in lieu of education.
or
Successful completion of the Meter Technician I matrix
- Mechanical knowledge of gas, electric, and water and wastewater meters.
- G2 license preferred.
- Ability to interpret and carry out State and Municipal Regulations.
- Must possess the ability to show good judgement in making decisions as it pertains to State, Municipal, or Department policies.
- Must possess a valid State of Connecticut Driver’s License.
Knowledge, Skills and Abilities:
- Advanced understanding of the properties of natural gas, water, and electricity and ability to read, understand and explain gas, water, and electric safety and public health codes.
- Working knowledge of the hazards and safety precautions of the work performed.
- Demonstrated aptitude for learning and keeping up to date with rapidly changing technical information.
- Experience in the assistance of various physical tasks including troubleshooting, testing and repairing meters, meter accessories and regulators.
- Ability to understand Automated Metering Infrastructure.
- Understanding of service pricing principles and utility billing practices and procedures.
- Ability to motivate personnel in a fast changing environment.
- Ability to establish and maintain effective work relationships with NPU employees at all levels, customers, suppliers, and relevant external contacts.
- Knowledge of and ability to apply the National Electric Code (NEC).
- Demonstrated ability to operate within established policies, practices, and regulations.
- Ability to operate personal computers and software, with minimal clerical support.
- Ability to operate under pressure and not get easily frustrated.
- Ability to instill confidence by responding to the customers and fellow employees in a prompt, respectful, courteous and informative manner.
- Experience in the handling of customer concerns calmly and effectively.
- Must be able to operate a motor vehicle and maintain a valid driver’s license.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Hand/finger dexterity: Constantly in performing computer operations.
- Talking: Speak clearly for constant communication with co-workers, customer’s telephone work and two-way radio.
- Ability to perform physical activities relating to inspection of meters and appliances and other field related tasks.
Important Information
In order to be considered applicants must demonstrate on their application that they meet the minimum qualifications as stated in the job announcement.
You must reside within the State of Connecticut, 60 miles from Norwich, within one year of appointment.
Examination will consist of 100% written.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Exempt : No
Type : FT Employee
Department : Public Utilities
Location : DEFAULT
