Emergency Telecommunicator / 911 Dispatcher (Public Safety Communications) - Marion County BoCC
Marion County is a 100% drug free workplace
This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC
Location: Marion County Public Safety Communications - 696 NW 30th Ave Ocala, FL 34475
Work Schedule: 6:00 PM – 6:00 AM
(Night Shift)
Rate of Pay: $18.24 per hour (Non-Exempt)
*Required: Must be able to clear pre-employment background, drug test, physical; Must possess a valid and active Driver's License
JOB SUMMARY
Responsible for receiving requests and dispatching appropriate emergency units in response to all calls for service. Requests for services include but are not limited to those that are answered by 911 emergency or non-emergency lines or directly from the partner agencies.
ESSENTIAL JOB FUNCTIONS
- Receives and prioritizes all requests for Fire Rescue and Law Enforcement services in unincorporated areas and other areas as requested of Marion County and dispatches appropriate Fire Rescue and Law Enforcement emergency personnel and equipment.
- Transmits other official messages via the radio, TDD/TTY, or paging system.
- Maintains complete status of all on-duty fire-rescue personnel and appropriate law enforcement units, including locations and activities.
- Properly fulfills requests from Fire Rescue and Law and other emergency personnel regarding support services such as rescue units, fire apparatus, wreckers, etc.
- Answers telephone in non-emergency situations for employees and the Marion County Sheriff’s Office.
- Maintains appropriate communications with other Public Safety agencies.
- Obtains knowledge of Marion County and its boundaries to supply the quickest and most appropriate response.
- Maintains appropriate current support classes such as CPR, incident management, and hazardous materials.
- Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
- Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
- Implements the organization’s guiding principles and core values.
- Performs other related job duties as assigned.
SUPERVISION
Emergency Telecommunicator Levels I-III have no supervisory responsibilities. Emergency Telecommunicators Level IV may be responsible for general supervisory work of a relatively small number of employees (2 or more) with no direct supervision in the absence of a lead worker/supervisor. Emergency Telecommunicator III and IV responsibilities also include providing on the job training, evaluating job performance by completing Daily Observation Reports (DOR), and mentoring new Telecommunicators.
QUALIFICATIONS
Education and Experience:
High School Diploma or Equivalent;
*Relevant work experience preferred*
Licenses or Certifications:
Possession of a valid, State of Florida driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Within first employed year must obtain the following:
- Florida Dept. Health: FL 9-1-1 Public Safety Telecommunicator (PST)
- FL Dept. Law Enforcement: Criminal Justice Information Systems (CJIS)
- Intl. Academies Emergency Dispatch: Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Basic PST Course
- American Heart Association: CPR
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively one-on-one with customers and employees of the organization.
- Ability to add and subtract two-digit numbers and multiply and divide with tens and one- hundreds.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to exercise some judgment in selection of procedures, methods, tools, or equipment to own work to accomplish tasks.
- Knowledge of geographical features of Marion County and landmarks, location, and responsibilities of County and State agencies, and the ability to maintain records.
- Knowledge of fire rescue procedures and equipment.
- Ability to maintain composure in stressful situations and to remain calm during emergencies.
- Ability to multi-task in a fast-paced environment.
- Ability to type 35 words per minute.
- Requires strong hearing skills.
- Requires strong verbal communications skills.
PHYSICAL DEMANDS
The work is sedentary work which requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee will regularly be required to stand, walk, and sit; and will frequently be required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
WORK ENVIRONMENT
Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions. Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and other equipment. Shift work is required, including nights, weekends, and holidays.
Florida Retirement System (FRS) Employment Disclosure Requirement
All candidates are required to respond to the following questions during the hiring process. Responses must be documented and retained as part of the recruitment record:
- Are you currently or have you previously been employed by an employer covered under the Florida Retirement System (FRS)? This includes the State of Florida or any other government entity, including school districts within the State of Florida.
- If the answer is yes:
a. What was your last date of employment with the FRS-covered employer?
b. Since leaving that employment, have you taken any distribution from FRS, including a refund of employee contributions?
Failure to provide complete and accurate information may impact employment eligibility.
