Job Title: Patient Representative
Department: Administration: Reception
Reports To: Site Supervisor
Approval Date: 01/01/2019
SUMMARY
Provides front office clerical services as a receptionist and records clerk by providing the following services.
GENERAL INFORMATION
Listed below is an outline of the ESSENTIAL FUNCTIONS of your position. As the Patient Representative you are delegated the authority, responsibility, and accountability to carry out your assigned duties.
Every effort has been made to ensure that the essential functions of this position are clearly outlined – however, it should be emphasized that the position may require performing other related duties as long as those duties are compatible with the abilities of the individual assigned to this position in accordance with the Americans with Disabilities Act.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Maintain current information in computer and in chart on each patient seen.
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Check patients out, collect patient’s fees, enter encounter, and make return appointment per protocols established.
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Maintain patient confidentiality per HIPPA policy.
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Complete work and school absence slips as needed per policy.
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Maintain accurate money exchanges at all times.
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Record messages in accurate manner on appropriate forms and forward to recipient in a timely manner.
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Interact with patients, vendors, and business representatives one on one and via telephone in a professional and courteous manner at all times.
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Write up deposit and deliver to designee daily.
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Utilize telephone systems/features for effective operations.
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Call patients to remind them of their appointments per policy.
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Scan all reports and results in patient charts per protocol established.
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Caretaker of the following:
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Answering Machine
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Money Box
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Postage Meter
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Xerox Copier
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Keep office area neat and organized.
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Maintain organization of office supply cabinets.
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Prepare outgoing mail.
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Conduct self in professional manner and manage conflict quickly and in a direct and respectful manner.
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Maintain good working relationship with co-workers.
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Employee will adhere to all parts of CHS compliance program’s mandates, timelines, and activities.
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Use EHR and maintain knowledge of any changes or upgrades with the lessons on the support site
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Enter charges and diagnosis into EHR daily.
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Post patient payments into EHR daily
Employee may be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a revised job description will be presented.
SAFETY & HEALTH
Employees are expected to follow CHS safety and health policies.
SUPERVISORY RESPONSIBILITIES
This job has No supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); one to three year’s related experience and/or training or equivalent combination of education and experience. Knowledge of and experience working with computers a must.
LANGUAGE SKILLS
Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS/REQUIREMENTS
Good verbal communication skills and ability to follow written and verbal directions. Maintain effective working relationships with CHS staff.
COMPUTER SKILLS
Proficient in basic computer programs, electronic health records and practice management programs.
PHYSICAL/ENVIRONMENTAL DEMANDS
The table below shows how much on-the-job time is spent in the following physical activities:
Activity
None
Under 1/3
1/3 to 2/3
Over 2/3
Using hands to finger, handle or feel
X
Reaching with hands and arms
X
Stooping, kneeling, crouching, or crawling
X
This position is described as light physical activity job. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The noise level in the work environment is usually moderate with frequent interruptions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those on employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate with frequent interruptions.
CULTURAL COMPETENCE
Employee is required to treat all patients with respect and understanding regardless of their ability to pay and regardless of their national origin. The mission of CHS is to improve the health status of the communities we serve by providing access to patient-centered quality healthcare.
Conditions of Employment:
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Security and Background Requirements: If not previously completed, a background security investigation will be required for all applicants.
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Department of Homeland Security: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS.
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Direct Deposit: All employees are required to have bi-weekly payments made by direct deposit to a financial institution of their choosing.
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All qualification requirements must be met.
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90-day probationary period will be required.
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Drug Screening is required.
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Recruitment incentives may be authorized.
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Travel, transportation expenses may be authorized.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND BEEN GIVEN A COPY OF THIS
JOB DESCRIPTION AND AGREE TO FOLLOW THE REQUIREMENTS LISTED ABOVE.
CHS values integrity, compassion, and respect. Through the dedicated effort of every team member, we will deliver the highest quality of service to our patients, their families, and our communities
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Employee Date
