Overview:
To provide leadership and oversight of the overall patient care process, assuring high performing staff provide the highest service and quality care to patients of all community outpatient behavioral health and substance use services.
Provides administrative and clinical supervision and support for program supervisors and team members.
Responsibilities:
EMPLOYEE FOCUS ACCOUNTABILITY: Assures that excellent patient care is delivered by high performing staff in the outpatient community behavioral health, addiction, and medication assisted recovery programs.
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Role models professionalism for all disciplines; uses positive, proactive communication; is approachable; uses well-developed stress management skills; professional presentation reflects the organizations mission, vision and values, creating an environment of trust and collaboration
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Is visible and accessible to staff on a regular basis; is more visible during times of significant change or stress
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Is available to staff by phone or arranges for such coverage
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Assists team in developing intra and inter-departmental work group cohesion
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Mentors staff in their development of clinical, interpersonal, and leadership skills
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Solicits employee feedback and develops action plans to improve employee satisfaction as appropriate; conducts regular staff meetings
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Assures that scheduling and staffing is timely, proactive, cost-effective, and meets the needs of the patients served; assures resource allocation and resource management are in line with budgeted targets
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Recruits/retains high performing staff and ensures high staff performance by holding staff accountable
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Conducts annual performance reviews
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Delivers patient care if/when necessary and assumes a leadership role in a clinical crisis situation
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Reviews clinical documentation for medical necessity and appropriate treatment recommendations, assumes responsibility as the LPHA if applicable
QUALITY OF CARE AND MANAGERIAL PRACTICE: The Manager is responsible for the quality of care and for meeting quality targets within the outpatient community behavioral health and substance use programs.
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Leads team in the areas of data supported opportunities to improve outcomes; assists Director with data collection, aggregation, and analysis
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Assists Director in the development, implementation, maintenance, and systematic evaluation of evidenced-based practices that ensure the provision of consistent quality and cost-effective care delivery. Includes Core Measures and/or key diagnostic indicators in this process whenever appropriate
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Participates in the development, implementation, maintenance and systematic evaluation of care delivery models within his/her areas of responsibility to meet the organization's expectations for professional practice, safety, patient outcomes, and cost effectiveness
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Ensures compliance with requirements set by governmental or other regulating bodies (i.e. TJC, CMS, OSHA, DMH, DEA, SAMHSA, and IDPH, including SUPR).
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Prepares, implements, and monitors progress of annual operating and capital budgets for assigned units
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Meets established productivity targets and missed appointment rates
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Provides input in the development of annual competencies and educational offerings (especially those focused on Evidence Based Practices)
INTERPROFESSIONAL FOCUS: Leads staff in interprofessional processes to improve access, strengthen relationships, improve communication and enhance team approach to patient care.
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Develops/enhances an evidence-based system of coordinated care with amongst departments
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Establishes, revises and achieves targets/goals that demonstrate patient improvement
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Assists in identifying and resolving any problems in order to improve performance and maximize efficiency for a coordinated system of care
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Collects and evaluates data regarding referral sources, service availability, wait times, etc. in order to provide optimal accessibility to services; develops action plans that ensure needs of patients and customers (referral sources) are met
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Role models and instructs staff on professional, effective collaboration
SERVICE EXCELLENCE FOCUS: Ensures a positive and clinically beneficial patient experience; promotes and achieves patient experience targets.
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Assists in identifying opportunities for improvement in patient satisfaction through the gathering and interpretation of patient feedback
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Works with Supervisor/Director to develop formal and informal avenues by which system deficiencies that affect patient satisfaction are identified and improved with participation by the interdisciplinary team members
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Promptly and effectively follows up on patient satisfaction issues
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Develops and promotes teamwork among staff
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Mentors staff toward achieving excellent customer satisfaction; utilizes organizational service excellence standards
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Establishes an environment to ensure all satisfaction goals are met
Specialized Knowledge and Skills Requirements
Ability to work under time constraints
- Ability to understand and deal effectively with problems and opportunities
- Ability to deal with people effectively, patiently and respond professionally in all situations
- Ability to maintain confidential information
- Must be able to communicate effectively with people of diverse, professional, educational and lifestyle backgrounds
- Must be able to work independently and assume responsibility for timely completion of assigned functions
- Exercises sound judgement, seeking advice when appropriate
- Performs effectively under stressful situations
Qualifications:
Certifications: Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation (IDFPR); or Licensed Clinical Professional Counselor (LCPC) - Illinois Department of Financial and Professional Regulation (IDFPR); and Certified Alcohol and Other Drug Counselor (CADC) within 2 years - Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA); Must obtain one addiction-related credential when eligible.
Education: Master's Degree (Required) in Counseling, or Social Work, or Psychology, or related field.
Work Experience: Behavioral health 3+ years; and Leadership 1+ years
Carle Health Company Overview:
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].
Salary Range: The compensation range for this position is $33.41per hour - $57.47per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
