Top 94 Medical and Health Services Managers Jobs in Philadelphia, PA

Patient Services Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Computer literacy
- English
- Master's degree
- Tuition reimbursement
Quick Apply
13d
Patient Services Associate Orthopaedic Sports Medicine
Penn Medicine —Philadelphia, PA
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
Quick Apply
Patient Services Associate OB-GYN General Practice
Penn Medicine —Philadelphia, PA
- Monday to Friday
- Master's degree
- High school diploma or GED
- Clinic
- Tuition reimbursement
Quick Apply
Patient Services Associate - HUP
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
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11d
Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
Front Desk Manager
About Face Skin Care —Philadelphia, PA
- $30 - $40 an hour
- Full-time
- Inventory control
- Mid-level
- In-person
- Paid time off
- Employee discount
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Patient Services Associate - Patient Access - Hospital of the University of Pennsylvania - FT Days
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Kidney Transplant Patient Services Associate
Penn Medicine —Philadelphia, PA
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
Quick Apply
Patient Services Associate- Dermatology
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
Quick Apply
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Patient Services Manager
Aramark —Philadelphia, PA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Organizational skills
Lead, Clerical - Horsham, PA
QualDerm Partners —Philadelphia, PA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
9d
Manager of Patient Financial Services Collections
Children’s Hospital of Philadelphia —Philadelphia, PA
- $98,820 - $126,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- 3 years
- Analysis skills
Quick Apply
Manager - Operations-(AHNJ) Hybrid
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Work from home
2h
Hospital Information Management (HIM) Operations Supervisor -Philadelphia PA
Two95 International Inc. —Philadelphia, PA
- $70,000 - $75,000 a year
- Contract
- Remote
- HIPAA
- Mid-level
- Supervising experience
Quick Apply
LEAD PATIENT SERVICES REP
Cooper University Health Care —Camden, NJ
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Mgr Revenue Cycle
Penn Medicine —Philadelphia, PA
- Full-time
- Microsoft Word
- HIPAA
- Research
- Tuition reimbursement
Quick Apply
6d
Billing and Accounts Receivable Manager
Deloitte —Philadelphia, PA
- $140,000 - $160,000 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
Patient Services Manager - Philadelphia, PA
Morrison Healthcare —Philadelphia, PA
- $60,000 - $70,000 a year
- Full-time
- Acute care
- Background check
- Hospital
- Commuter assistance
- Paid parental leave
Quick Apply
14d
Lead Healthcare Data Analyst (Post-sale)
HealthVerity —Philadelphia, PA
- $150,000 - $190,000 a year
- Email
- Remote
- Office
- SQL
- Presentation skills
- Paid parental leave
- Health insurance

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Patient Services Associate

Penn Medicine -
Philadelphia, PA

Quick Apply

Job Details

Full-time
13 days ago

Benefits

Tuition reimbursement

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location: Penn Medicine University City- 3737 Market St

Department: Family Practice

Hours: Fulltime, Monday- Friday, 8:30am-5:00pm

Summary: The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.

The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Responsibilities:

Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.
Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Other duties as assigned to support the unit, department, entity, and health system organization.
Access Center Responsibilities (if appropriate): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.

Education or Equivalent Experience:

H.S. Diploma/GED (Required)
And 2+ years Medical office experience, or relevant customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
Associate of Arts or Science (Preferred)

Skills and Abilities:

Demonstrated customer service skills.
Demonstrated interpersonal/verbal communication skills.
Basic computer knowledge and skills.
Ability to speak, read, and, write in English.
Ability to utilize critical thinking.
Ability to multi-task.
Experience using EMR (Preferred).

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Quick Apply

Refine Your Search

Medical and Health Services Managers jobs in Philadelphia, PA

Patient Services Associate

Patient Services Associate Orthopaedic Sports Medicine

Patient Services Associate OB-GYN General Practice

Patient Services Associate - HUP

Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)

Front Desk Manager

Patient Services Associate - Patient Access - Hospital of the University of Pennsylvania - FT Days

Kidney Transplant Patient Services Associate

Patient Services Associate- Dermatology

Supervisor Operations

Patient Services Manager

Lead, Clerical - Horsham, PA

Manager of Patient Financial Services Collections

Manager - Operations-(AHNJ) Hybrid

Hospital Information Management (HIM) Operations Supervisor -Philadelphia PA

LEAD PATIENT SERVICES REP

Mgr Revenue Cycle

Billing and Accounts Receivable Manager

Patient Services Manager - Philadelphia, PA

Lead Healthcare Data Analyst (Post-sale)

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