JOB DESCRIPTION
POSITION: Houseperson/ Housekeeper
STATUS: Part Time
REPORTABILITY: Housekeeping Manager
ABOUT FAMILY HOUSE
Family House reduces emotional and financial stress for people dealing with medical crises in a city where they are strangers. Located within close proximity to area hospitals, Family House offers the comforts of home and convenience to loved ones at affordable rates. Whether here for cancer treatments, trauma care, or transplants-our services give families the peace-of-mind to focus on the care of those closest to them.
OUR MISSION
Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.
GENERAL SUMMARY:
The Housekeeping Department plays a vital role in the overall success of our organization by creating a clean and safe environment for our guests. A Houseperson/Housekeeper will often have the opportunity to interact with the guests. The team's responsibility is to ensure guest satisfaction by always providing outstanding customer service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness. The Laundry attendant scope includes washing, drying, folding delivery of all linens and towels.
RESPONSIBILITIES:
Houseperson
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Daily cleaning and sanitizing of common areas including lobbies, corridors, stairwells, elevators, restrooms, kitchens, board rooms and offices
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Stock daily supplies in common areas
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Clean rugs, carpet, upholstered furniture, and/or draperies using vacuum cleaners and/or shampooers
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Maintain floor surfaces using appropriate floor care equipment
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Transport trash and waste to disposal areas
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Collect soiled laundry
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Move clean linens to each floor linen area when needed
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Clean first floor kitchen refrigerators and dispose of spoiled or outdated food
- Entrance maintenance
- Clean stovetops, ovens, freezers and refrigerators in first floor kitchen
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Replace burned out light fixtures on main floor
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Ability to work independently as well as a team member
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Other duties as assigned
Housekeeping
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Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises
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Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service
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Cleans public areas, lounges, laundry areas and hallways on assigned floors to the standard and guidelines established throughout training. Sweeping, mopping, empty trash, removing dirty linens bin and checking and removing lint traps
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Observe precautions to protect guest property
- Secures and maintains custody of keys and supplies at all times
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Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms
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Regularly communicates with Housekeeping Manager (HKM) on the progress and status of daily assigned work
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Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or supervisor
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Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction
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Maintains all equipment, including but not limited to, cleaning, emptying filters, emptying dirty water, rinsing of mops, proper storage and return to housekeeping area at end of shift
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Consistently provides customer service that relates to the values established within the Family House Mission
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Clear understanding that at critical times, they may be assigned to laundry duties
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Other duties as assigned
Laundry
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Wash, dry and fold all linen and towels
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Properly use all soaps chemicals and equipment for cleaning linen and towels
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Clean laundry equipment, vent screens, drain traps and lint filters
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Maintain and rotate a supply of clean linen and towels
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Assist Housekeeping Manager in the monthly linen and towel inventory
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Maintain the linen discard log on a daily or weekly basis
- Sort linen and pre-treat all stains with the appropriate chemicals
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Keep the laundry room, Housekeeping office and Housekeeping storage areas clean and organized
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Expedite the delivery of linen as/if requested
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Notify Housekeeping Manager of any problems with linen
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Secures and maintains custody keys and supplies at all times
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Consistently provides customer service that relates to the values established within the Family House Mission
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Must have working knowledge and ability of Housekeeping responsibilities, housekeeping equipment, linen removal, shampooing rugs, making beds and Family House Cleaning standard
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Clear understanding that a critical times, they may be assigned to Housekeeping duties
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Other duties as assigned
SPECIAL SKILLS AND ABILITIES:
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Friendly customer service attitude.
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Ability to learn and follow established cleaning processes and procedures, whether it be written or verbal.
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Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.
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Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.
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Ability to verbally communicate problems to leadership and receive direction for resolution of problems. Must also possess the skill to follow through with the direction for positive results.
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Must understand and maintain housekeeping /laundry cleanliness standards.
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Must comprehend direction, assignments and corrections from management.
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Available to work evenings, weekends and a minimum of three/four holidays as needed.
KNOWLEDGE AND PRACTICAL EXPERIENCE:
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High School Diploma or GED required.
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Basic knowledge or general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
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Previous housekeeping experience preferred
PHYSICAL AND OTHER REQUIREMENTS:
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The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
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Weekend availability is required.
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Transportation is not provided. Housekeeper/ Laundry Attendants will be required to report to Family House on time.
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Good vision.
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Must be able to sit, stand, walk, bend, carry, kneel stretch and stoop for an entire 8 hour shift.
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Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
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Ability to lift 25 pounds.
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Ability push and pull up to 75 pounds.
- Exposure to a variety of chemicalscleaning agents on a regular basis.
NOTE: The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. They are not exhaustive lists of all duties, responsibilities, and knowledge, skills, abilities and working conditions a
