Top 19 Computer User Support Specialists Jobs in Pocatello, ID

Tier 1 Help Desk Specialist - TS Clearance required
CATHEXIS —Pocatello, ID
- $54,400 a year
- Full-time
- Writing skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- AD&D insurance
Quick Apply
Air Traffic Control Specialist - Pocatello, ID (PIH)
Serco North America —Pocatello, ID
- $37.85 an hour
- Full-time
- Pass drug screening
- US work authorization
- Computer skills
- Health savings account
- Disability insurance
3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pocatello, ID
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
11d
Lead Building Automation System Specialist
Harris —Blackfoot, ID
- $75,521 - $113,282 a year
- System design
- 3 years
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Business Document Expert (Chinese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
13d
Business Document Expert (German Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
13d
Epic Certified Application Analyst – Tapestry (Intermediate / Senior / Expert) – Remote
Universal HCR —United States
- $40 - $60 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Team management
- Opportunities for advancement
Quick Apply
2d
Business Document Expert (Japanese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- English
- Mid-level
- Flexible schedule
13d
Math Expert (PhD) – AI Trainer
micro1 —United States
- $80 - $90 an hour
- Contract
- Remote
- Analysis skills
- Math
- Doctor of Philosophy
- Flexible schedule
2d
Business Document Expert (French Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
13d
Business Document Expert (Portuguese Speaker) – AI Trainer
micro1 —United States
- $20 - $70 an hour
- Contract
- Remote
- Marketing
- Mid-level
- 3 years
- Flexible schedule
13d

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Tier 1 Help Desk Specialist - TS Clearance required

CATHEXIS -
Pocatello, ID

Quick Apply

Job Details

Full-time
$54,400 a year

Benefits

Wellness program
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Top Secret Clearance
Technical support via phone
Phone communication
Writing skills
Server troubleshooting
Incident Escalation
Software installation
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Mainframe
Remote access software
Customer support ticket management
Desktop applications
Phone triage
Escalation handling
Communication skills
Entry level
Under 1 year
Ticketing system technical support

Full Job Description

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.

You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around leading with integrity, owning the outcome, growing together, and moving with purpose in everything we do for our employees, customers, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results.

We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help Desk Specialist position will work in Pocatello, ID and will primarily support a federal customer’s technical support team.

The right candidate will join a large Enterprise support team providing direct Tier 1 support to end users for either PC, server, or mainframe applications and hardware, supporting approximately 50,000 users inside and outside the United States. The users you will support carry out our nation’s mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats.

These positions require individuals committed to supporting the mission by providing high-quality and courteous customer and technical support. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.

We are proactively building a pipeline of qualified candidates for future opportunities that may arise. If your background aligns with our anticipated needs, a member of our Talent Acquisition team may reach out should a role become available or to proactively screen you for the role.

Responsibilities

The responsibilities include, but are not limited to:

Provide IT support to all customers
Receive customer IT queries by multiple methods (phone, self-service, etc.)
Provide the necessary information in the ticket in the event the ticket is passed to another solver group
Triage and troubleshoot tickets submitted
Change and reset passwords on all FBI enclaves
Provide desktop software application assistance and installation
Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities
Remotely access the end-user’s desktop to provide support
Provide customers with status of the ticket and serve as primary support admin through ticket resolution
Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
Provide expert technical support to customers having varying levels of computing skills
Provide detailed diagnostic summary for the next tier level support
Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities
Interacts with management to facilitate timely problem resolution
Knowledge in the use of and application of metrics to increase efficiency and solve issues
Possesses excellent communication skills

Requirements

Active Top Secret Clearance
Ability to work in a 24/7 environment with flexibility in working schedule
Ability to work 5 days/wk onsite in Pocatello, ID
0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments
Strong interpersonal and service-oriented communication skills
Ability to learn and adapt to new job skills, processes, and procedures
Bachelor's Degree or equivalent experience or technical certifications (a plus)

Benefits

CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with national average market rates, and promotes your financial security and personal well-being. The annual salary for this role is $54,400. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills.

Performance Bonuses
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan (Traditional and ROTH)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
11 Federal Holidays
Parental Leave
Commute Benefits
Short Term & Long Term Disability
Training & Development
Wellness Program
Community Outreach Initiatives

CATHEXIS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department [email protected]

Quick Apply

Refine Your Search

Computer User Support Specialists jobs in Pocatello, ID

Tier 1 Help Desk Specialist - TS Clearance required

Air Traffic Control Specialist - Pocatello, ID (PIH)

Seasonal, Operations Technical Specialist (Part Time)

Lead Building Automation System Specialist

Business Document Expert (Chinese Speaker) – AI Trainer

Business Document Expert (German Speaker) – AI Trainer

Epic Certified Application Analyst – Tapestry (Intermediate / Senior / Expert) – Remote

Business Document Expert (Japanese Speaker) – AI Trainer

Math Expert (PhD) – AI Trainer

Business Document Expert (French Speaker) – AI Trainer

Business Document Expert (Portuguese Speaker) – AI Trainer

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