If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Job Summary:
The Receptionist is the first point of contact for visitors, customers, and vendors, providing exceptional customer service. This role will greet and assist individuals, manage phone calls, provide information and resolution to basic inquiries, and perform various administrative tasks.
Accountabilities & Responsibilities:
- Greet and welcome visitors, customers, and vendors, providing a friendly and professional first impression.
- Answer and triage incoming phone calls, ensuring prompt and courteous handling of inquiries.
- Provide accurate and helpful information to callers and visitors regarding auctions, vehicle inventory, and general inquiries.
- Coordinate and schedule Block Clerks.
- Maintain a neat and organized reception area, ensuring a welcoming and professional atmosphere.
- Register and check-in customers, ensuring required documentation is completed accurately and efficiently.
- Direct customers to appropriate departments, ensuring an efficient flow of traffic.
- Assist with basic administrative tasks, such as data entry, filing, and document preparation.
- Receive and route incoming mail and package deliveries.
- Assist with customer inquiries and resolve issues promptly and professionally.
- Maintain accurate records and documentation related to customer interactions and administrative tasks.
- Stay updated on auction schedules, promotions, and policies to provide accurate information to customers.
- Follow security and safety protocols to ensure a secure and safe environment for staff and visitors.
- Perform additional duties as assigned.
Experience & Education:
- High School Diploma or GED required.
- 1+ years’ experience in a customer service or receptionist role, preferably within the automotive industry.
Knowledge & Skills:
- Ability to read, write, speak and understand English.
- Demonstrated communication skills, both verbal and written, with a professional and friendly phone and in-person demeanor.
- Proven organizational and multitasking abilities, with attention to detail.
- Experience using computer software and applications, including MS Office Suite (particularly Word, Excel, and Outlook) and basic database management.
- Customer-focused mindset and ability to handle customer inquiries and resolve issues promptly.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Strong time management skills and ability to prioritize tasks effectively.
- Ability to work under pressure in a fast-paced and dynamic environment.
- Ability to work independently as well as collaboratively in a team environment.
- Must be able to work in traditional office conditions, including sitting for extended periods of time.
- Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
