Top 17 Computer User Support Specialists Jobs in Prescott Valley, AZ

ERP Accounting Support Specialist
Explorer Software Group —Arizona
- $58,000 - $70,000 a year
- Online Application
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Disability insurance
Quick Apply
IT Specialist
Davidsons Inc —Prescott, AZ
- From $25 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
13d
IT Specialist - Prescott, AZ
Davidson's —Prescott, AZ
- $25 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Specialist IV (Systems Administrator) - ITS (Prescott)
Yavapai County —Prescott, AZ
- $71,743.81 - $111,202.91 a year
- Full-time
- Writing skills
- HIPAA
- English
- Health savings account
- Paid holidays
Specialist, Immersive Media & Learning Technologies
Yavapai College —Prescott, AZ
- $53,622.40 - $69,700.80 a year
- Full-time
- Computer Science
- Public speaking
- Research
IT Specialist IV (Systems Administrator) - ITS (Prescott)
Yavapai County Government —Prescott, AZ
- $71,743.81 - $111,202.91 a year
- Full-time
- HIPAA
- English
- Office
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Chino Valley, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
6d
IT Specialist IV (Application Developer) - Treasurer (Prescott)
Yavapai County —Prescott, AZ
- $71,743.81 - $111,202.91 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
IT Specialist IV (Application Developer) - Treasurer (Prescott)
Yavapai County Government —Prescott, AZ
- $71,743.81 - $111,202.91 a year
- Full-time
- IT
- Senior level
Applications Architect 3 (PeopleSoft FSCM Upgrade Specialist)
Parakeet World Solutions —United States
- From $70 an hour
- Contract
- Remote
- SQL
- Scripting
- Senior level
Quick Apply
6h

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ERP Accounting Support Specialist
Explorer Software Group —Arizona
Provide responsive, professional ticket and phone-based support to Explorer Software customers, resolving technical issues related to our construction ERP…
$58,000 - $70,000 a year
Quick Apply
IT Specialist
Davidsons Inc —Prescott, AZ
The ability to work in an independent manner with little need for direct supervision. Our voluntary benefits include family Medical, Dental, and Vision…
From $25 an hour
Quick Apply
13d

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Ecommerce Content Specialist
TEKWISSEN SOFTWARE PRIVATE LIMITED —Columbus, OH
Experience learning new technical applications. Serve as the subject matter expert, providing guidance, troubleshooting support, and clear communication to…
$26 - $32 an hour
Quick Apply
1d
IT Professional Services Manager
EasyIT —Dublin, OH
Supervise and mentor technical and non-technical staff within the professional services team, with guidance from HR Manager and COO.
$85,000 - $100,000 a year
Quick Apply
7d

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Computer User Support Specialists jobs near Prescott Valley, AZ

ERP Accounting Support Specialist

Explorer Software Group
Arizona

Quick Apply

Job Details

Full-time
$58,000 - $70,000 a year

Benefits

Wellness program
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance
Tools provided

Qualifications

Microsoft Word
Accounting systems
Microsoft Excel
Microsoft Outlook
Accounts payable
Software troubleshooting
Customer service
Zendesk
Accounting

Full Job Description

Explorer Software is looking for a skilled, customer-focused Software Support Specialist to join our fully remote Customer Support team. In this role, you’ll serve as a trusted resource for our construction ERP customers — helping them resolve technical issues, get the most out of their software, and feel genuinely supported at every stage. You’ll work alongside a collaborative team that values responsiveness, deep product knowledge, and a commitment to long-term customer success. This is a full-time permanent position suited to a proactive, adaptable professional who communicates clearly, thinks critically, and thrives in a fast-moving support environment.

Areas of responsibility include but are not limited to:

Provide responsive, professional ticket and phone-based support to Explorer Software customers, resolving technical issues related to our construction ERP products with accuracy and care
Identify the most effective resolution path for each customer issue based on context and system knowledge, ensuring timely and consistent outcomes
Educate users on system functionality in line with Explorer’s default configuration, helping customers build confidence and self-sufficiency
Escalate complex or unresolved issues to technical or product teams as appropriate, with clear documentation of findings
Contribute to a collaborative support environment, using swarm techniques to address complex or urgent issues as a team
Document frequently asked questions and known issues in internal knowledge bases to support team efficiency and consistency
Stay current on new product features and ERP updates, applying that knowledge to improve support quality
Contribute to customer enablement materials and documentation improvement efforts

Qualifications and Experience Requirements:

Minimum 2 years of experience in a customer service or software support role
Minimum 1 year of accounting experience
Minimum 1 year of experience working with accounting software
Strong verbal and written communication skills, with a focus on active listening, discovery, and resolution

Nice to Have:

Experience with support ticketing systems such as Zendesk or similar platforms
Proficiency in Microsoft tools including Outlook, Excel, Word, and Teams

What We Offer

Remote Work – Always

– Work-from-home with no commute, no fossil fuels, and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico.

Competitive Compensation

– Full-time, permanent position

– CAD $58,000–$70,000 / USD $58,000–$70,000, based on experience

Excellent Benefits

– Dental and vision care

– Disability and life insurance

– Extended health care and wellness program

– Paid time off (vacation + sick days)

– RRSP matching

Tech & Tools Provided

– Company laptop, headset, and hardware

– High-speed internet paid for by us

– VOIP communication system

Inclusive & Flexible Work Culture

– Be part of a supportive, diverse team of talented professionals serving customers across North America and internationally.

To Apply

If you are interested in applying for this position, please use our online application process using the link below.

Areas of responsibility include but are not limited to:

Provide responsive, professional ticket and phone-based support to Explorer Software customers, resolving technical issues related to our construction ERP products with accuracy and care
Identify the most effective resolution path for each customer issue based on context and system knowledge, ensuring timely and consistent outcomes
Educate users on system functionality in line with Explorer’s default configuration, helping customers build confidence and self-sufficiency
Escalate complex or unresolved issues to technical or product teams as appropriate, with clear documentation of findings
Contribute to a collaborative support environment, using swarm techniques to address complex or urgent issues as a team
Document frequently asked questions and known issues in internal knowledge bases to support team efficiency and consistency
Stay current on new product features and ERP updates, applying that knowledge to improve support quality
Contribute to customer enablement materials and documentation improvement efforts

Qualifications and Experience Requirements:

Minimum 2 years of experience in a customer service or software support role
Minimum 1 year of accounting experience
Minimum 1 year of experience working with accounting software
Strong verbal and written communication skills, with a focus on active listening, discovery, and resolution

Nice to Have:

Experience with support ticketing systems such as Zendesk or similar platforms
Proficiency in Microsoft tools including Outlook, Excel, Word, and Teams

What We Offer

Remote Work – Always

Competitive Compensation

– Full-time, permanent position

– CAD $58,000–$70,000 / USD $58,000–$70,000, based on experience

Excellent Benefits

– Dental and vision care

– Disability and life insurance

– Extended health care and wellness program

– Paid time off (vacation + sick days)

– RRSP matching

Tech & Tools Provided

– Company laptop, headset, and hardware

– High-speed internet paid for by us

– VOIP communication system

Inclusive & Flexible Work Culture

– Be part of a supportive, diverse team of talented professionals serving customers across North America and internationally.

To Apply

If you are interested in applying for this position, please use our online application process using the link below: https://www.explorer-software.com/careers#open-positions

Job Type: Full-time

Pay: $58,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

People with a criminal record are encouraged to apply

Work Location: Remote

Quick Apply

Refine Your Search

Computer User Support Specialists jobs in Prescott Valley, AZ

ERP Accounting Support Specialist

IT Specialist

IT Specialist - Prescott, AZ

IT Specialist IV (Systems Administrator) - ITS (Prescott)

Specialist, Immersive Media & Learning Technologies

IT Specialist IV (Systems Administrator) - ITS (Prescott)

Seasonal, Operations Technical Specialist (Part Time)

IT Specialist IV (Application Developer) - Treasurer (Prescott)

IT Specialist IV (Application Developer) - Treasurer (Prescott)

Applications Architect 3 (PeopleSoft FSCM Upgrade Specialist)

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