911 Telecommunication Dispatchers
Job Posting Closing Date:
***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.***
The Provo City Emergency Services team is looking for Public Safety Telecommunicators to join their 911 Dispatch team. These positions are primarily responsible for facilitating emergency communications between the public and emergency responders. Qualified, civic-minded individuals interested in supporting the services provided by the public safety team to Provo residents are strongly encouraged to apply.
Job Details
What is the compensation package?
Career Series Pay Range: (G25-G28) $24.86 - $38.70 per hour.
These positions are the first level of a three-tier career series. Pay advancement for a Public Safety Telecommunicator, dependent upon meeting established criteria and demonstrated proficiencies, is expected to be as follows:
At Hire: $24.86 per hour (Public Safety Telecommunicator I)
After 1st Year: $27.41 per hour (assuming successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)
After 2nd Year: $28.09 per hour (assuming successful completion of annual performance appraisal)
After 3rd Year: $30.99 per hour (assuming successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)
After 4th Year: 2.5% merit raise annually, up to the range maximum.
Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule, and others.
What are the main duties? (
Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.
Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies.
Perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.
Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.
Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
Coordinate after-hours transient assistance.
Perform various record-keeping, filing, indexing, and other general clerical work.
Assist other staff members as needed, and perform other related duties as required.
What are the minimum qualifications?
High school diploma or equivalent (GED).
Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
Must be 18 years of age at time of hire.
Must obtain BCI terminal, EMD, and CPR certifications during probationary period.
Existing Utah State POST Dispatch certification desirable.
Preference given for experience with video display terminals, data input, and typing skill of 40 wpm.
NOTE: Typing scores will be considered if submitted by the closing date. Typing scores will be accepted from any service or software that provides a printed result. However, all typing skills will be subject to verification.
What if I have previous dispatch experience?
If you are interested in the Lateral Transfer program, see Requisition 2311.
What is the schedule?
Applicants must be able to work various shifts: Day, Swing, and Grave. Schedule is bid for approximately every 3 months. Positions requires working holidays and weekends. Current schedule is four, 10-hour days. Schedule is subject to change.
What is the selection process?
This is an open file posting. Applications will be reviewed in the order they are received for any positions available at that time. They will remain on file for a minimum of 60 days. Applicants must meet the minimum requirements listed above to be eligible for consideration.
If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.
Why Provo City?
Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!
Provo City is an Equal Employment Opportunity employer.
Full time
Regular
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