Vineyard City is one of Utah's fastest-growing communities, located along the shores of Utah Lake in the heart of Utah County. The City is committed to fiscal responsibility, efficient operations, and exceptional customer service while supporting a growing and thriving community.
The Utility Billing Clerk performs a variety of administrative, financial, and customer service duties supporting the accurate processing of utility transactions and City financial operations. This position manages utility billing processes, payment collection, customer account maintenance, accounts receivable activities, and provides front office administrative support to residents and internal departments.
Working under the supervision of the Finance Director, this role serves as an important point of contact for residents while helping ensure the accuracy and integrity of the City's billing systems and financial records.
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Process utility applications, payments, and account changes for residential and commercial accounts
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Prepare and issue utility bills by gathering billing data, entering information, and verifying account accuracy
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Maintain accurate billing records, customer account information, and utility account updates
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Process new accounts, service transfers, temporary disconnects, shut-offs, and final billing statements
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Ensure the integrity and accuracy of utility billing systems and customer records
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Complete monthly meter readings and enter usage data into the billing system
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Review account usage and identify irregularities, leaks, defective meters, or unusual consumption patterns
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Prepare reports for Public Works staff identifying potential meter or service issues
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Process billing adjustments related to incorrect utility bills, meter replacements, appeals, and corrections
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Monitor delinquent utility accounts and notify customers of pending account actions
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Develop payment arrangements and manage account adjustments according to approved agreements
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Issue late notices, shut-off notices, and coordinate service changes with Public Works staff
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Initiate collection procedures for delinquent accounts, including small claims filings when necessary
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Receive and process payments including cash, checks, credit cards, ACH payments, and miscellaneous City payments
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Perform daily reconciliation of receipts and prepare bank deposits
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Allocate receipts and expenditures to proper accounts within financial systems
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Assist with accounts payable duties, including invoice coding and expense entry when needed
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Serve as front office support by answering incoming calls and assisting walk-in customers
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Respond to resident questions regarding utility services, billing, payment options, and City operations
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Resolve customer account concerns and provide payment solutions within City policy guidelines
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Process business licenses and renewals as needed
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Compose correspondence, maintain records, scan documents, file records, and support daily office operations
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Provide receptionist and general administrative support, including occasional assistance with library operations
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High school diploma or equivalent
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Additional coursework in bookkeeping, accounting, or related field preferred
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Two (2) years of progressively responsible experience in billing, collections, bookkeeping, customer accounts, or related financial services
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OR an equivalent combination of education and experience
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Basic bookkeeping standards and accounting principles
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Utility billing and collection procedures
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Customer service and public relations practices
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General office procedures and document management
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Computer accounting systems, spreadsheets, and database management
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Basic mathematics and financial transaction processing
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Meter reading systems and utility rate structures
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Computer operation and accurate data entry
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Organization and time management
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Customer communication and conflict resolution
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Managing confidential financial and customer information
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Processing financial transactions accurately and efficiently
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Implement rate changes and verify billing accuracy
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Analyze billing problems and implement solutions
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Communicate effectively with residents and coworkers
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Perform mathematical calculations accurately
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Adapt to changing software systems and office technology
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Build positive working relationships with staff and the public
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Maintain confidentiality with sensitive financial information
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Keyboarding and 10-key proficiency
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Bilingual in English and Spanish preferred
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Salary range: $18.91 – $23.64 per hour (DOE)
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Comprehensive benefits package including health insurance, retirement benefits through Utah Retirement Systems (URS), paid holidays, vacation, and sick leave
This position operates primarily in a professional office setting with standard climate controls. Duties include sitting, standing, walking, filing, computer work, customer interaction, and frequent communication. Work requires attention to detail, accuracy in financial processing, and strong problem-solving skills.
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Opportunity to serve residents in a highly visible customer service role
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Gain valuable municipal finance and utility billing experience
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Work within a collaborative and supportive team environment
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Build a career with one of Utah's fastest-growing communities
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Competitive benefits and long-term career growth opportunities
This position works under the supervision of the Finance Director. The City provides reasonable accommodations throughout the hiring process.
Vineyard City is an Equal Opportunity Employer.
