POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Popeyes procedures, systems, and standards, and 20/20 guest expectations.
Guest Expectations:
Well-Trained
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(Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Popeyes Smart Selling standards as
- Is very knowledgeable and answers guest questions quickly and accurately
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Is well prepared and remains calm and productive during busy times; does not look
Neat and Well -Groomed
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(Clean) Follows Popeyes uniform and grooming
- Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and
Friendly
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(Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly
- Makes guests feel welcome and special by being ready, smiling, and
- Follows the Popeyes Hospitality Model on how to treat
Well-Staffed
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(Clean) Maintains restaurant cleanliness (interior/exterior).
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Is ready and prepared to serve guests as they
- Is organized and
- Asks for help, when necessary, to meet guests'
- Is a good team player and assists co-workers when
- Follows the Popeyes Restaurant Policies and Rules in regard to scheduled working hours, breaks, and
Food Tastes Great
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(Food Quality) Makes sure the food looks and tastes great and is high
- Cares about food presentation; takes the extra time if
- Ensures taste, appearance, and temperature standards are met for all
Consistent and Quick Service
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(Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets
- Offers consistent, quick service and is always ready and
Order Accuracy
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(Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following Popeyes
- Always provides the appropriate number of condiments, napkins, and
- Repeats the order to guests by looking in the bag/basket as they hand them their
- Follows bagging standards to ensure quality and
Food Safety
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(Food Safety) Makes sure food is safe for the guest by following all food safety policies and
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Follows all hand washing and glove procedures.
It's All About:
Brand Ambassador
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Has passion for the business and pride in Popeyes.
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Inspires team members to embrace the
- Is proud to represent
Focus on the Guest
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Treats guests with care and
- Is passionate about serving the
- Has a happy, friendly personality that is engaging to both the guest and other
- Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communications and addresses them proactively.
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Handles guest complaints - says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
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Understands that a guest is never an interruption. They are the first priority.
Team Skills
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Treats fellow team members with care and
- Is a good team
- Has a positive can-do
- Is dependable and
- Is willing to help
- Keeps calm and does not show signs of
- Is open and willing to work with people of all backgrounds
Commitment
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Thrives in a fast-paced, high energy, team environment.
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Performs professionally during difficult situations and/or high volume times.
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Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize food safety or food
- Is flexible and changes direction based on the needs of the business.
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Works with a sense of urgency.
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Knows the products and menu.
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Follows Popeyes policies and standards.
Front of Restaurant:
Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
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Guest Service(Dine In/Drive-Thru)
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Immediately acknowledges and welcomes guests.
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Takes and clarifies orders, assists guests with menu selection as appropriate.
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Enters order in POS system, collects money, and makes change.
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Always thanks guest upon completion of order taking.
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Assembles order, works with back- up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
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Maintains cleanliness and stocking of work areas.
- Interior
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Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
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Cleans and stocks restrooms.
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Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
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Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.
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Exterior
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Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
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Empties trash cans, and cleans miscellaneous exterior items (i.e. - drive-thru menu board).
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Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.
Back of Restaurant:
Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
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Assembly
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Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
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Discards ingredients/products that have expired or don't meet quality standards.
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Prep
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Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
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Opens product packages, places in proper storage units, and affixes shelf life Ensures all food prep and storage areas are kept neat and clean at all times, and complies with Popeyes food safety standards.
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Visually checks and inspects all ingredients for freshness.
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Measures, assembles, and prepares ingredients for various products according to product mix information.
Fryer-
Prepares menu products according to procedure, including: warms/toasts /bread products, operates timers and removes products when timer sounds.
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Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
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Discards ingredients/products that have expired or don't meet quality standards.
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Sets up and maintains equipment; keeps workstation stocked; wearing appropriate safety equipment.
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Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
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Interior
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Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
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Washes and sanitizes dishes and utensils by hand or using dishwasher.
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Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
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Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
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Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
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Exterior
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Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and
- Empties trash cans, and cleans miscellaneous exterior items (i.e. - drive-thru menu board).
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Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
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ReceivingStorage
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Receives and stores products on delivery following established procedures.
Experience - Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment. Knowledge/Skills/Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.
Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
DMSD Cajun Eats, LLC.dba Popeyes and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
