Job Summary
As a Sales Associate at Energy Products & Design, you are responsible for owning the full customer journey—from initial consultation through final payment. This role goes beyond traditional retail; you will guide customers through selecting the right fireplace, stove, or outdoor product, develop tailored project solutions, and manage each opportunity through quoting, ordering, installation coordination, and invoicing.
Job Description
As a Sales Associate, you play a critical role in bringing each project to life. You are the first step in the customer’s journey, helping turn ideas into reality and deliver warmth, comfort, and beauty into every home.
Your primary responsibility is to understand each customer’s needs—whether driven by design, heat efficiency, or budget—and translate those into clear, informed recommendations. You will create detailed quotes, set accurate expectations, and ensure a smooth transition from sale to installation while maintaining ownership of the relationship throughout the entire process.
We emphasize world-class customer experience and operate with integrity. Success in this role requires both strong sales ability and a consultative approach—listening, guiding, and confidently moving customers toward decisions. You are accountable for managing your pipeline, following up consistently, and ensuring projects are completed, invoiced, and paid in full.
The ideal candidate is organized, proactive, and comfortable balancing multiple projects at once. They are an independent thinker, strong communicator, and proven salesperson with a track record of generating and closing business while delivering an exceptional customer experience.
Schedule: Monday–Friday 9:00am–5:30pm, Saturday 10:00am–3:00pm (Rotating Day off when working on a Saturday)
Location: In-person (primarily in store but occasionally field visits)
PRIMARY RESPONSIBILITIES
Sales Performance & Pipeline Ownership
- Own the full sales cycle from initial customer interaction through final payment
- Identify customer needs (aesthetic, heat efficiency, budget) and create tailored solutions
- Enter and manage all opportunities in CRM with clear project details and next steps
- Prepare accurate, timely quotes using sales orders that reflect customer needs and project scope
- Proactively follow up to move opportunities forward and close sales
- Consistently achieve or exceed individual sales and revenue goals
Product Expertise
- Serve as a trusted hearth and fireplace expert—guiding customers with confidence and humility
- Maintain deep knowledge of all products, features, and installation considerations
- Stay current on industry trends, technologies, and design applications
- Translate technical product knowledge into clear, customer-friendly recommendations
Customer Experience & Sales Process
- Deliver a high-quality showroom and consultation experience that builds trust and drives decisions
- Clearly set expectations with customers regarding timelines, scope, pricing, and next steps
- Guide customers through the full process:
- Initial consultation and needs discovery
- Product selection and quoting
- Project setup and handoff to installation/service teams
- Maintain ownership of the customer relationship throughout the entire project lifecycle
- Ensure a smooth transition from sale to installation while remaining the customer’s point of contact
· Documentation
- Accurately set up new customers, opportunities, and project details in CRM
- Create detailed and accurate sales orders to support installation execution
- Ensure all required information is complete before project handoff
- Review project billing, prepare invoices, and ensure timely and accurate payment collection
- Maintain organized records of all communications, quotes, and project updates
- Communicate any risks, issues, or customer concerns to leadership promptly
Collaboration
- Work closely with installation, service, and operations teams to ensure successful project execution
- Partner with builders, designers, and contractors to support project design and product selection
- Maintain strong relationships with vendors, manufacturers, and industry partners
- Contribute to a positive team environment focused on accountability and results
Project Coordination & Continuous Improvement
- Coordinate project timelines and proactively address delays or issues
- Monitor active projects to ensure customer satisfaction and successful completion
- Seek feedback and continuously improve sales approach and product knowledge
- Take initiative in identifying opportunities to improve processes and customer experience
- Perform additional duties as assigned
QUALIFICATIONS
Requirements
- High school diploma or equivalent required
- Sales experience 3+ years with a track record of meeting or exceeding goals
- Experience using CRM systems and Microsoft Office (Outlook, Word, Excel)
- Strong customer service background with a focus on building relationships
- High level of integrity, professionalism, and accountability
- Dependable and punctual with a consistent work ethic
Preferred Skills & Experience
- Sales experience in the hearth/fireplace or related industry
- Ability to read and interpret blueprints
- Experience with design tools and creating custom product layouts
- General construction or building knowledge
Abilities
- Ability to close sales and confidently guide customers through the buying process
- Strong written and verbal communication skills
- Excellent customer relations and interpersonal skills
- Highly organized with strong attention to detail and accuracy
- Ability to manage multiple projects and priorities simultaneously
- Self-motivated, takes initiative and works independently
- Proactive problem-solving skills, able to navigate challenges
- Team-oriented mindset, collaborator across departments
- Desire to continuously learn and improve product knowledge and sales skills
Physical Requirements
- Ability to stand and walk the showroom floor for extended periods
- Ability to lift and move products or materials up to 30lbs
- Ability to occasionally bend, reach, and assist with light product handling or displays
Our Culture
We take pride in every project from start to finish. From the initial consultation to the final installation and “victory photo,” we work as a team to deliver results we’re proud of. Our goal is simple: leave every home better than we find it.
Why Join Our Team?
At Energy Products & Design, we don’t just sell products. we create complete, high-quality experiences for our customers. Our Sales Associates are trusted advisors who guide projects from concept through completion, ensuring each solution is functional, beautiful, and aligned with the customer’s needs.
As part of our team, you’ll benefit from:
- Benefits: 401(k), health insurance, PTO, parental leave, and employee discounts
- Team Environment: Be part of a close-knit team where every role matters—many of our employees have been with us for 5+ years
- Meaningful Work: See the direct impact of your work as projects come to life in customers’ homes
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Compensation Package:
Application Question(s):
- What type of sales were you doing, and what is your sales super power?
Experience:
- Sales: 3 years (Required)
Ability to Relocate:
- Rochester, MN 55906: Relocate before starting work (Required)
Work Location: In person
