Top 222 Patient Services Representative Jobs in Rochester, NY

Patient Access Associate
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
1d
Access Associate
Unity Hospital of Rochester —Rochester, NY
- $17.85 - $20.00 an hour
- Full-time
- Computer literacy
- Clinic
- Experience equivalent to degree accepted
Quick Apply
8d
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
13d
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
ED Access Representative-Evening Part time
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Part-time
- Word processing
- Administrative experience
- High school diploma or GED
6d
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Scheduling Coordinator
Get It Straight Orthodontics —Pittsford, NY
- $23 - $25 an hour
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
6d
ED Access Representative II
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Administrative experience
6d
Access Associate (Full-time, Variable)
Rochester General Hospital —Rochester, NY
- $17.85 - $20.00 an hour
- Full-time
- Computer literacy
- Experience equivalent to degree accepted
- Computer skills
Quick Apply
1d
Medical/Clerical Assistant-Full Time
St. John's Senior Servi —Rochester, NY
- $20 - $23 an hour
- Full-time
- Ability to walk for extended periods
- HIPAA
- Office
Quick Apply
Patient Registration Assoc.
Highland Hospital —Rochester, NY
- $18.50 - $24.98 an hour
- Full-time
- Hospital
- No high school diploma
- Mid-level
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Patient Care Technician - Emergency Services
Rochester General Hospital —Rochester, NY
- $18.10 - $19.75 an hour
- Full-time
- 18 years or older
- Customer service
- ER
Quick Apply
12d
Patient Registration Associate II
Highland Hospital —Rochester, NY
- $19.50 - $25.30 an hour
- Full-time
- Microsoft Word
- Mid-level
- Administrative experience
Patient Registration Associate (Emergency Department)
Highland Hospital —Rochester, NY
- $18.50 - $24.98 an hour
- Full-time
- Writing skills
- No high school diploma
- Administrative experience
Guest Services Rep II
University of Rochester —Rochester, NY
- $18.52 - $25.00 an hour
- Per diem
- Hybrid work
- High school diploma or GED
- 2 years
- Communication skills
Outpatient Access Rep II - 3x12 Shift
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Vital signs
- Word processing
- Urgent Care
SCHEDULER RECEPTIONIST
ANTHONY L JORDAN HEALTH CORPORATION —Rochester, NY
- $18.63 - $19.91 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Outpatient Access Rep III
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
5h
Outpatient Access Rep II
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Vital signs
- Word processing
- HIPAA

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Patient Access Associate

University of Rochester -
Rochester, NY

Quick Apply

Job Details

Full-time
$19.15 - $25.85 an hour
1 day ago

Qualifications

Customer communication
High school diploma or GED
Customer data entry

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Be the First Step in Exceptional Care
We’re seeking a detail-oriented and customer-focused Patient Access Associate (also known as an Outpatient Access Representative) to support our clinics across Rochester, NY. In this role, you’ll be the first point of contact for patients during clinic visits, ensuring an efficient, accurate, and welcoming experience from check-in to check-out.

What You’ll Do:

Welcome and direct patients, ensuring a smooth and positive experience
Register and verify patient demographics and insurance in the electronic medical record system (EMR)
Schedule and coordinate appointments, referrals, and follow-ups using EMR and access systems
Collect co-pays and reconcile daily payments
Answer and route incoming calls, and manage telephone encounters in EMR
Maintain accurate and up-to-date patient records to ensure billable services
Monitor patient flow, wait times, and lobby conditions to support service excellence
Use HIPAA-compliant practices to protect patient privacy
Assist with charge reconciliation and resolve registration issues
Support new team members as a resource, when needed

What You Bring:

High School Diploma or GED required
At least 1 year of administrative or customer service experience
Strong attention to detail and data entry accuracy
Ability to multitask in a fast-paced, patient-centered environment
Excellent communication and customer service skills

Why Join Us?

Help patients feel seen, supported, and cared for
Be part of a team that values collaboration and compassion
Opportunities for ongoing training and career development
Comprehensive benefits and employee wellness programs

Apply today and become a key player in supporting patient access and satisfaction within our outpatient care network.

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Work Location: In person

Quick Apply

Refine Your Search

Patient Services Representative jobs in Rochester, NY

Patient Access Associate

Access Associate

Call Center Representative

Call Center Representative-2

ED Access Representative-Evening Part time

Call Center Representative III

Scheduling Coordinator

ED Access Representative II

Access Associate (Full-time, Variable)

Medical/Clerical Assistant-Full Time

Patient Registration Assoc.

Call Center Representative II

Patient Care Technician - Emergency Services

Patient Registration Associate II

Patient Registration Associate (Emergency Department)

Guest Services Rep II

Outpatient Access Rep II - 3x12 Shift

SCHEDULER RECEPTIONIST

Outpatient Access Rep III

Outpatient Access Rep II

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