About the Role:
The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.
Day to day, you’ll…
-
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
-
Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
-
Perform custodial tasks to ensure offices are clean, organized, and ready for operation
-
Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
-
Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
-
Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
-
Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
-
Deliver supplies and materials to and from office locations in a timely and organized manner
-
Maintain accurate inventory of district resources, supplies, and computer equipment
-
Maintain up-to-date technical knowledge of supported products and systems
-
Partner with district leadership and technology teams to support office readiness goals
-
Participate in required training and complete other duties as assigned
Required Qualifications: Work Experience:
-
Ability to follow direction while exercising sound judgment in a field-based environment
-
Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
-
Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
-
Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
-
Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
-
Must have reliable transportation to travel between office locations as required
-
Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
-
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
-
Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred Qualifications: Work Experience:
-
Experience partnering with operations and/or technology teams
-
Exposure to inventory tracking or asset management
-
Familiarity with virtual collaboration tools
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
