People & Culture Manager
The primary purpose of this position is to assist Health Advantage Federal Credit Union in achieving its vision to be the financial institution of choice among all eligible members and to provide programs and services that will enhance the lifelong wellbeing of our members.
Working as part of a team, the Manager of People & Culture is directly responsible for administration and supervision of the Credit Union’s human resources programs and staff. Responsibilities include administration of recruiting, employee relations, payroll and compensation and benefits programs. This position may have no direct reports. Independent judgment is required to plan, prioritize and organize a diversified workload.
Main Responsibilities and Duties
- Administers the company's benefit programs including life, health, disability, pension, and profit sharing programs balancing cost effectiveness of programs and company objectives. Consults and advises employees on their eligibility for these and other related benefits.
- Recommends and assists in formulating training programs and determines instructional methods, utilizing individual training, group instructions, demonstrations, and workshops; selects or develops training aids such as handbooks, visual aids, and tutorials. Oversees new employee orientation sessions, on the job training, refresher and individual training, and volunteer training.
- Manages the recruiting and selection activities of the company to identify needed critical skills, employ, place, and/or transfer internal and external executives, managers, and support staff to ensure adequate staffing levels.
- Provides counsel to executives, managers and employees on human resources issues and policies with the intent of enhancing employee relations and maximizing Credit Union productivity, as well as reducing exposure to legal liabilities.
- Make recommendations regarding the planning, design, implementation and administration of compensation programs in order to maintain the organization's objectives and competitive position in the marketplace. Compensation responsibilities include base and total cash compensation programs, job evaluation, performance management programs and standards, and long-term and short-term incentive programs.
- Compliance: Direct and oversee policies and practices and maintain a sufficient information system to ensure the consistent application of policies and that practices are in compliance with NCUA, all Federal and State legislation and other legal requirements and regulations. Ensure company compliance with FMLA, ADA, HIPAA, FLSA, EEOC and other federal, state and local laws as applicable.
- Manage all internal and external employment postings and ensure constant visibility of ads that are appropriate for the candidates we are attempting to reach. Evaluate resumes and conduct interviews in a timely manner in order to fill positions as quickly as possible and create a reserve of qualified applicants for future openings. Provide updated information and maintain lines of communication with all hiring managers regarding their employment needs. Maintain accuracy of all new hire files to ensure all are compliant and completed in a timely manner.
- Provide oversight of all HR Operations including employee records, record retention, compliance, HRIS system, reporting and analysis of HR metrics. Ensure compliance with all federal, state and local regulations pertaining to employment and benefits. Perform annual review and recommend updates of employee handbook.
- Establish credibility throughout the organization and with the VP of Finance and President/CEO as an effective developer of solutions to business challenges.
- Ensure that work area is clean, secure, and well maintained.
- Follow all Credit Union policies, procedures, legal and regulatory requirements, including, but not limited to, understanding of the compliance with the Credit Union’s BSA/CIP/OFAC program.
- Maintain and project the Credit Union's professional reputation. Maintain privacy of employee information.
- Attendance at workplace is required.
- Ability to handle high levels of stress.
- Good personal skills.
- Other duties as assigned.
Competencies & Performance Measurements
To perform this job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Strong and effective interpersonal skills to listen effectively to resolve problems and determine the needs of others, to communicate policies, procedures and objectives to employees at all levels and to represent the Credit Union to others.
- A strong knowledge of all aspects of business administration, including the roles and responsibilities of management.
- Strong understanding of working with others on a “need to know” basis, maintaining discretion and confidentiality in all work and with all information
- Ability to effectively multi-task and demonstrate a high degree of accuracy and attention to detail.
- Must be organized and have the ability to prioritize while working in a fast paced environment.
- Maintain a professional and courteous relationship with members, staff, and vendors.
- Communication—the individual speaks clearly and persuasively in positive or negative situations, has excellent listening skills, can effectively respond to both verbal and written inquiries.
- Judgment—the individual exhibits sound and accurate judgment, makes timely decisions, and involves others as required and when needed.
- Problem solving—the individual identifies and helps to resolve problems in a timely manner and gathers and analyzes information skillfully.
- Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Security—the individual ensures procedures are observed to maintain appropriate levels of security.
- Safety—the individual observes safety procedures and uses equipment and materials properly.
Knowledge and Skills
- A four year college degree in Human Resource Management is preferred. Minimum of four years of related experience is required. The equivalent combination of education, training and experience will be considered.
- Excellent verbal and written communication and grammar skills
- Ability to effectively present information in one-on-one and small group situations to other employees. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, financial reports and legal documents.
- Ability to understand and apply financial concepts and to add subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
- Good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet and the ability to learn internal use software.
- Occasional varying work schedules may be required to support department needs
- Team player with a positive attitude and flexibility
- Professional demeanor and personal accountability
- Other: The employee must be able to perform this position safely, without endangering the health or safety to him or herself or others. The employee in this position must be capable of effectively handling multiple concurrent tasks and is flexible in handling daily tasks as required.
Environment and Physical Activity
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment for this position is an open office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The employee is in a non-confined office-type setting in which he or she is free to move about at will.
The employee, in the course of performing this position, spends time writing, typing, speaking, listening, lifting (up to 15 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.
The employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, calculator, imaging equipment, postage meter, typewriter, computer terminal, personal computer, related printers, and teleconferencing equipment.
This position also requires travel by automobile between branches and ATM locations, and occasional travel elsewhere.
Pay: $54,000.00 - $67,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
